IP Softphone

The IP Softphone telephone client can be configured for VoIP (Roadwarrior) mode, Dual Connect (Telecommuter) mode or Shared Control mode.

VoIP (Roadwarrior) mode is suitable for users who have a single, broadband connection from their home office or remote location. In VoIP mode, the audio and call control signaling are run across the IP network for a "pure voice over IP" configuration, and offers a great amount of flexibility due to the ubiquity of IP networking. Voice communication is generally done via a headset connected to the PC.

Dual Connect (Telecommuter) mode is ideally suited for users working from a remote office with a phone line. With this option, call control signaling is maintained and delivered across the IP network, but the voice is delivered across a phone line to either a public switched telephone network or digital line to help ensure toll-quality voice. This capability can be extended to any touch-tone phone or cellular phone.

Shared Control mode enables the control of Avaya IP telephones or Avaya digital (DCP) telephones.

• The Avaya IP telephone configuration enables users to log into and control their Avaya IP telephone from the Avaya IP Softphone. Users can speak and listen through their telephone, but unlike the Multi-Phone configuration, users can make and handle calls from both the Avaya IP Softphone interface and the IP telephone. This feature can help improve productivity by integrating the IP Softphone capabilities and Personal Information Managers, such as Microsoft Outlook, with the IP Telephone. The Avaya IP Telephone configuration is supported on the Avaya 4600 or 9600 series IP Telephones.
• The Avaya DCP Telephone configuration enables users to log into and control their traditional digital telephone from the Avaya IP Softphone. This capability is supported on Avaya 2400 and 6400 series phones.

IP Softphone R6.0 offers three user interfaces: "call bar" view, "picture of phone" view and "generic phone" view. When not integrated with another application, the user can select either "call bar" view or "picture of phone" view. When integrated with Microsoft Office Communicator, Lotus Sametime Connect, or Citrix Presentation Server, the user can access Softphone via those applications, "call bar" view or "generic phone" view.

Video Call Support: The Avaya Video Integrator 2.0 module streamlines video call setup using standard web cams. It also helps integrate desktop video conferencing via Polycom group videoconferencing systems. This software module automatically identifies whether the far-end is video-enabled and establishes a video connection. Avaya IP Telephony features such as hold, transfer, forward and cover can be applied to a video call. If desired, the video call can be dropped and the audio path remains active. Avaya Video Integrator 2.0 works in either Shared Control mode or VoIP (Roadwarrior) mode. When used in Shared Control mode, the Avaya IP or Digital telephone can be used for the audio path. Avaya Video Integrator 2.0 requires IP Softphone 5.2 or above, a video license, and is available for download from the Avaya Support web site.

Instant Messaging Support: Avaya IP Softphone integrates a flexible IP telephone client with a SIP/SIMPLE-based Instant Messaging (IM) client. The IM client incorporates a contact list of other IP Softphone users and makes both phone and IM presence visible to other users. It is simple to toggle between the softphone and IM applications. The IM and presence capabilities require registering with the Avaya SIP Enablement Service (SES) platform, which is available separately. Languages supported include Simplified Chinese, Dutch, Parisian French, German, Italian, Japanese, Korean, Brazilian Portuguese, Latin American Spanish, and Russian in addition to English. Please see support.avaya.com for CM requirements and IP Softphone version requirements.