Avaya Aura® Application Enablement Services

Avaya Aura® Application Enablement Services is a server-based software solution that provides an enhanced set of telephony application programming interfaces (APIs), protocols, Web Services, and direct IP access to media, and supports standards such as Computer Supported Telecommunications Applications (CSTA), Java Telephony API (JTAPI) and Telephony Server API (TSAPI) that expose Avaya Aura® Communication Manager features. This makes the full-functionality customization capabilities of Avaya communication solutions accessible to corporate application developers, third party independent software vendors (ISVs), authorized business partners, and systems integrators. All of these services are integrated into a single, secure, scalable, software application with management, redundancy and fail-over capabilities to support mission-critical business needs.

Application Enablement Services is an important component of the Avaya Aura® next generation architecture, which consolidates several previously separate products and new components into a holistic package that makes it easier to buy everything you need for Unified Communications. Application Enablement Services software is sold as part of the Avaya Aura Branch Edition, Standard Edition and Enterprise Edition packages, which bring together all the functionality needed for common customer situations.

Product Details

Application Enablement Services provides the ability for traditional IT data application developers to interface with Avaya Aura Communication Manager through standard Web Services via Simple Object Access Protocol (SOAP)/ Extensible Markup Language (XML) methods. This enables integration of business and communication applications to leverage the power of real-time telephony and system management functions of Communication Manager via a Web Service, providing a standard and familiar method for IT data application developers to implement new and innovative solutions.

Application Enablement Services delivers the Computer Telephony Integration (CTI) architecture and platform that supports existing Call Center application requirements, along with new emerging telephony APIs (Application Programming Interfaces) as they become available. Application Enablement Services consolidates multiple CTI server platforms onto a single server while supporting the leading industry APIs, including Telephony Server API (TSAPI), Java Telephony API (JTAPI), Avaya CallVisor LAN (CVLAN) API, Definity LAN Gateway (DLG) and the Device Media and Call Control (DMCC) API. This platform provides complete backward compatibility for all these APIs, ensuring that the Application Enablement Services platform serves legacy, current, and future application needs.

The functionality provided by Application Enablement Services includes:

• Connectors
• Core and Administration Services
• Communication Services Software Development Kit