Avaya Global eBill is a free service that makes it easier than ever to manage your Avaya account.

• Get convenient, 24-hour Web access 
• Manage invoices, payments and adjustments online 
• Pay your Avaya bills 
• Download billing information for your accounting system

Sign up now and start using eBill immediately

First, you'll create an Avaya User ID and password - if you don't already have one. Then you'll need to enter your Avaya account number, and a current invoice number and amount. (A current invoice is one dated within the last 30 days.) That's it! You're ready to use eBill.

Go directly to www.avaya.com/ebill to use eBill anytime.
Be sure to bookmark eBill.

For enrollment assistance please write to ebillenroll@avaya.com or call 1-866-282-9248 Prompt 1, 2.

• Take a Tour. Get a first-hand look at eBill in this online demo.
• Read the Highlights. This brochure tells all about the benefits of eBill and introduces eBill's home base, the Account Summary screen.
• Review the Hot Topics. Get answers to our customers' most Frequently Asked Questions about eBill.
• Consider 10 Top Reasons. Here are 10 reasons why we believe you will want to use eBill.
• Expand Your Knowledge with eBill Training. For step-by-step guidance on using eBill, opt for this Avaya eBill course.

You’ll find everything you need to know about using eBill here on these pages. We’ve taken great care to address every aspect of eBill - from enrolling to handling disputes (should they ever arise).

We’ve presented the information in two forms, Virtual Tours and Simulations.

Virtual Tours are PowerPoint presentations that cover every nuance of eBill in great detail. Consider the virtual tours as the eBill User Manual.

Simulations are designed to show you step-by-step how to complete a task. You’ll be shown what the eBill application looks like, and you’ll be asked to enter in the requested information as if you were really using eBill. So you should walk away from a simulation with a firm grasp of what you’ll need to do on your own.

• Getting Started. This is where you’ll find everything you need to know about signing up for eBill, terms and definitions used throughout eBill and how to move about within the eBill application.
• Account and Invoice Basics. You'll be introduced to the most frequently used eBill screens.
• Making Payments. Pure and simple, this is the heart of what eBill is about, and this is where you go to learn about making payments using eBill.
• Using Disputes. Though very rare, you may need to dispute an invoice, and this will explain how you go about that process.
• Managing Folders and Groups. For larger customers, eBill provides ways of managing multiple payer accounts and eBill users within your Company.
• Other eBill Functions. This section explains various e-mail messages generated by the eBill system, shows you how easily you can download or print eBill information, and gives you sample screens of eBill online Help.

• Definitions of user roles and commonly used eBill vocabulary
• Directions for how to self-enroll and how to enroll and assign other users
• An overview of commonly used eBill screen design elements and helpful tips on navigating and using eBill screens

View the Getting Started Tour by clicking on the following link -

• Getting Started Tour

• The eBill Account Summary screen, the most common starting point for online eBill tasks
• Various types of online Invoice lists
• The eBill Invoice detail screen
• Explanations of Summary Invoices, Invoice Types, Invoice Status and Invoice Flags

View the Account and Invoice Basics Tour by clicking on the following link -

• Account and Invoice Basics Tour

• Definitions for the Payments and Wallet functions
• Guidance on using payments and wallet screens
• Sample screens will display options for making payments and creating wallet accounts for credit cards and bank accounts.

The virtual tour provides a detailed review of all aspects of the eBill payment process.

View the Making Payments Tour by clicking on the following link -

• Making Payments Tour

• Make Single Online Payment
• Create Wallet Account for Credit Card
• Setup Auto Recurring Payments for Maintenance Contract
• Setup Auto Recurring Making Payments for Account
• Pay Summary Invoice
• Pay Invoices for a P.O.
• Schedule Single Future Payment
• Customer Viewer Becomes a Customer User

• eBill system rules and definitions for the Dispute function
• Examples of initiating various types of disputes
• Sample dispute lists and details
• Example of canceling a dispute

The virtual tour provides a detailed review of all aspects of the eBill dispute process.

View the Using Disputes Tour by clicking on the following link -

• Using Disputes Payments Tour

• Dispute Entire Invoice
• Dispute Line Item
• Dispute Entire Summary Invoice
• Cancel Dispute

• Definitions for the Folders & Groups user
• Examples of using Folders & Groups screens to
  • View accounts within a Master Account structure
  • Create/delete a folder
  • Move accounts into a folder
  • Assign/Unassign a user to/from an account

The virtual tour provides a detailed review of all aspects of the eBill folder and group management process.

View the Managing Folders and Groups Tour by clicking on the following link -

• Managing Folders and Groups Tour

• Create New Folder, Put Accounts Into It
• Assign User to an Account
• Unassign User from an Account
• Assign a Customer User to Multiple Accounts Within a Folder

• A list of e-mail messages issued by the eBill system
• Instructions for how to use the Download and Print eBill features
• Sample online Help and Contact Us eBill screens

The virtual tour provides a detailed review of miscellaneous eBill processes.

View the Other eBill Functions Tour by clicking on the following link -

• Other eBill Functions Tour