If you are an International Customer, please contact your Business Partner, Distributor or Reseller to ensure your product is appropriately registered prior to writing to Avaya.

Visit the "Download Center Support Contacts" section of this help page to view contacts.

Certain Avaya Firmware/Software requires an active Warranty or Post-Warranty Maintenance or Software Support plus Upgrades agreement with Avaya.  Avaya will be prompted to enter your sold to number when downloading Service Packs or Upgrades on the following products:

• Application Enablement Services 4.0 , 4.0.1 , 4.1 , 4.1.1 , 4.2 , 4.2.1 
• Avaya one-X Communicator 1.0 
• Avaya one-X Mobile 1.0 , 1.1 
• Avaya one-X Portal 1.0 , 1.1 
• Call Center 5 , 5.1 
• Communication Manager 5.0 , 5.1 , 5.1.1 , 5.1.2 
• Communication Manager Express 5.1 
• Communications Process Manager 2.0 , 2.1 
• Converged Network Analyzer (CNA) 4.0 , 4.1 
• Customer Interaction Express 1.0 
• Customer Service Editions (CSE) 1.0 
• Distributed Office 1.1 , 1.1.1 , 1.2 
• Event Processor 2.0 
• IQ 4 , 4.1 , 4.2 
• Integrated Management - All Applications 5.0 
• Interaction Center R7.1 , 7.1 
• Interactive Response 3.0 , 4.0 
• Meeting Exchange Enterprise Edition R5.0
• Meeting Exchange Express Edition 1.5 , 2.0 
• Meeting Exchange for IBM Lotus Sametime 7.5.1 
• Message Networking 3.1 
• Modular Messaging 3.1 , 4.0 , 4.1 , 5.0 
• MultiVantage Express R2.0 
• Operational Analyst 7.1 , R7.1 
• Proactive Contact 4.0/4.0.1 
• Voice Portal 4.0 , 4.1 , 5.0 

Please Call Avaya Sales for all service agreement inquiries.

Attention:  Avaya BusinessPartners - you will also be prompted to enter a sold to number of your end user customer.   The customer must grant your Link ID access to their sold to number through Avaya Access.

1.  The equipment is not on your sold to record.   
2.  You are accessing a download for a release you do not have on records.
3.  The download requires an active warranty, post warranty or Software Support Plus Upgrades agreement. See FAQ #6 for a list of products requiring this entitlement.

For assistance in determining the exact issue please contact Avaya IT Helpdesk at 1-866-AVAYA-IT.

There are several reasons Avaya BusinessPartners are not entitled to downloads:

1.  You do not have the product authorizations to download for the product. Please see the "Download Center Support Contacts" section of this help page for assistance with product authorizations.
2.  If you were prompted to enter a sold to number and were not entitled:

Verify your customer has granted access to your link id,  and verify the customer has the product on records and warranty, post warranty or software support plus upgrades on the product/release of the download.  See FAQ #6 for a list of products requiring this entitlement.

For assistance with missing products:  Your customized A-to-Z list is based on the Product Authorizations you are authorized to Implement and Support. This means that at least one individual in your company has completed the Implement requirements for each product. If you need assistance for missing Products, please click on the PRM representative for your region.  Please include in your message the BP Parent Link ID number, company name, location information, contact name and Product that you feel should be included in your view. We will respond to your e-mail message within two business days.

• U.S. BusinessPartners
• Canada ECG/GCS BusinessPartners
• Canada SMBS BusinessPartners
• EMEA BusinessPartners
• Brazil BusinessPartners
• Colombia BusinessPartners
• Mexico BusinessPartners
• Southern Cone BusinessPartners
• Vecca BusinessPartners
• APAC BusinessPartners

For assistance with missing downloads:  If you found your product, but cannot locate a specific download within your product, please contact Avaya IT Helpdesk at 1-866-AVAYA-IT.  Please Note:  This helpdesk cannot address missing products. 

For assistance with missing products:  If you are missing a product in your equipment list we recommend you contact your Avaya Representative to have your equipment records investigated.  

US Domestic - Contact the Avaya Customer Orders, Billing and Collections group at:

Dedicated - 800-852-2436
Non-dedicated - 800-328-7833

EMEA - For assistance with missing products please contact the EMEA Database Administration Group at emeapss@avaya.com

For assistance with missing downloads:  If you found your product, but cannot locate a specific download within your product, please contact Avaya IT Helpdesk at 1-866-AVAYA-IT.  Please Note:  This helpdesk cannot address equipment records discrepancies or Non-Entitled Software Issues (Downloads requiring a maintenance agreement).  Please contact the Avaya Customer Orders, Billing and Collections group numbers above.

For assistance with missing products:  If your equipment was purchased through an authorized Avaya BusinessPartner, Reseller or Distributor  please contact your BusinessPartner to verify Pre-Registration was completed appropriately for your products.  A valid pre-registration is required to access Software and Firmware Downloads.  If the BusinessPartner, Reseller or Distributor believes that pre-registration was done correctly, please ask them to escalate to the Registration team at the BusinessPartner Care Center at 1-800-225-0266.

For assistance with missing downloads:  If you found your product, but cannot locate a specific download within your product, please contact Avaya IT Helpdesk at 1-866-AVAYA-IT. Please Note:  This helpdesk cannot address equipment records discrepancies.  Please contact your BusinessPartner directly for these issues.

For assistance with missing products:

For assistance with missing downloads:  If you found your product, but cannot locate a specific download within your product, please contact Avaya IT Helpdesk at 1-866-AVAYA-IT.  Please Note:  This helpdesk cannot address equipment records discrepancies.  Please contact your Global Channel Partner directly for these issues.