| Emergency Procedures |
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| Prepare and Recover your Communications Network in the event of a Disruption | |
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| Avaya stands ready to support your network security, business continuity and disaster recovery needs during the regular course of business and especially during events that can seriously disrupt your communications when they are needed most. Our Customer Focused Emergency Response and Recovery Team, along with field sales and services, have developed comprehensive emergency plans. They can coordinate the delivery and implementation of emergency repair materials, replacement equipment and emergency services personnel, to help restore your communications.
While Avaya is ready to assist, there are a number of proactive steps you can take with your communications solutions to prevent or minimize disruption to critical communications.
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| Preparing Your Communications Network - Emergency Preparedness for your Communications Network | |
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| 1. Save translations before the emergency event impacts the site. This will ensure that recent changes are not lost and speed restoration in the advent of damage to your system.
2. Secure back-up media so that translations won't be lost or damaged, thereby delaying restoration of your service. Take a copy of back-ups and any other information off site.
3. Print and store a current list configuration of your switches. If a new system is necessary, this simple precaution will save as such as four to eight hours of delay in starting the process. Product documentation, located on this Web site, explains how to list configuration for your system.
4. Consider powering your system down before the emergency event impacts the site. Electrical power surges before and after the emergency event pose the greatest threat to your system.
5. Consider moving your switch if the site is located in an area that may be exposed to damage from the emergency. The smaller footprint of today's systems makes this a possible option for some customers.
6. Review your safety procedures with all employees prior to the emergency event, if possible, and make certain you have an updated contact list to keep in touch. Emergency damage always creates the possibility of electrical hazards. All electrically powered equipment can present a hazard until restoration efforts are completed.
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| Event Preparation | |
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| These are the recommend steps to take in anticipation of an interruption to your business. These actions are meant to mitigate the chances of a business disruption and minimize the effects of damage.
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| Damage Assessment | |
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| It is important to get an assessment of any impact to personnel, work locations, customers and to your company as a whole after an emergency or disaster. This form may be used to collect assessment.
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| Post Emergency Event Review | |
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| This checklist may be used to evaluate your company's response, recovery and restoration activities following the recovery efforts of a major business disruption. The objective is to learn what went well and what needs to be improved in your contingency planning program.
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| Related Business Continuity Planning | |
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| These contingency planning organizations and publications provide industry guidance and standards for planning.
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| Alone in the Silence: Communication - The Real Disaster Priority | |
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| Disaster planning for major events and large populations is often absent, and the absence of communications planning can lead to major humanitarian consequences, such as delays and privation. Leaders in all sectors must work together to change that. New models can be found that temporary emergency roles for existing communications equipment and skilled personnel.
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| Avaya Remote Back-Up Offer | |
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| Should you require Avaya to perform a remote back-up of your software TDM or Communications Manager translations, please call 1-800-225-7585. The Remote backup team is standing-by willing to work with you. If you have an out of hours request, please leave a priority message in the team’s mailbox at 800-225-7585.
This team will need the following information:
- Company Name
- Sold-to Number
- Confirmation of Remote Access number
- Customer Contact Information
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| Power Outage Procedures | |
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| Select the appropriate link for your Avaya System:
Communications Systems
Messaging
Contact Centers/CRM
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