By signing up to receive Case Status Alerts, you and your staff will be informed as to progress that has been made and steps that have been taken to resolve your system problems. You no longer need to call in since you will receive a proactive notice on your ticket or alarm. If you elect to receive Case Status Alert updates, you will receive an email that will provide you a link to the Avaya Support Site where you can view additional case details.

Through the Case Status Alert site, you will have the ability to customize who within your business receives notifications, what type of updates that they should receive and the hours that notifications will be sent. You will have the option to receive notifications for Product Alarms and/or Service Requests and for Minors and/or Majors. You may also elect to receive a notification when a ticket or service request is: created, closed, or when certain updates have occurred such as a change of case description, dispatch occurs, part is on order, case notes have been updated, etc..

To sign up for Case Status Alerts go to:

1. http://support.avaya.com
2. Click on "Feeds and Notifications" on the right navigation menu
3. Click on "Manage Case Status Alerts" and login with your SSO logon ID and password
4. Follow the steps to Create an Alert

For more information the following resources are available:

• Narrated Overview of Case Status Alerts
• Case Status Alerts Fact Sheet

For training materials, select one of the following links:

• Case Status Alerts User Guide
• Case Status Alerts Tutorial
• Frequently Asked Questions

If you need additional assistance please send an inquiry to xuihelp@avaya.com