StationBuilder is a web application to provision Communication Manager stations. Avaya Software Specialists will initiate projects for the customers with validations to be applied to the data that the customer enters. Licensed features such as EC500 will be placed in the projects by the Software Specialist to ensure the customer has the correct features available as well as the correct Right-To-Use (RTU). The customer will then be able to use the web tool to upload the station related data.

The software will also allow the exchange of questions between the Software Specialist and the customer. Once the customer completes the configuration of their stations in the web application, the Software Specialist will transfer the resulting Station Details via Provision to the customer's Communication Manager solution.

Who is StationBuilder Designed for?

The StationBuilder Web application tool will be accessed by the following users during new Avaya Solution Implementations using their SSO Login ID:

• Avaya Software Specialists (SS)
• Customer Administrators
• Avaya Partners

At this time, Partners can log into StationBuilder and enter the data on behalf of a customer after a Software Specialist has assigned them a project.

How do you gain access to StationBuilder?

To gain access to StationBuilder, you will need: 

1. An SSO logon ID
2. Customers will be able to use the StationBuilder application only after a project has been created for the customer's login ID by the Avaya Software Specialist.
3. Access StationBuilder by clicking on the link below using a supported version of Microsoft Internet Explorer. Avaya will support other browsers in the future.

Click here to access StationBuilder

Who do you contact if you have Problems or Questions?

1. For tool function questions or up-front project set-up issues, contact your assigned project Software Specialist.

2. If you experience tool function or server error messages, please initiate a ticket with Avaya's STARS Team, by sending an e-mail to sbsupport@avaya.com.

Troubleshooting Scenarios

Scenario 1:

Problem: You click on the StationBuilder link and you get the SSO login page.

Resolution: Log into the Support site.

Scenario 2:

Problem: You click on the StationBuilder link, the StationBuilder Home page displays (see screenshot below) but there are no projects listed. 

Resolution: There are no projects set up for you, based on your SSO login ID, in StationBuilder. If you believe that a project should be listed, please contact your Software Specialist.