Welcome to Avaya Support

Communication Manager Minor Upgrade Checklist is a web-based tool that streamlines the process of gathering Communication Manager upgrade data for minor upgrades.

Prior to the upgrade, an Avaya Engineer pre-populates the checklist and sends to the customer for validation and confirmation of the upgrade. This application eases the upgrade process by automatically retrieving some of the data necessary for the upgrade.

Who is Communication Manager Minor Upgrade Checklist designed for?

Communication Manager Minor Upgrade Checklist is designed for the following users during Avaya Solution upgrades:

• Avaya Engineers
• Customer Administrators

How do you gain access to Communication Manager Minor Upgrade Checklist?

To access Communication Manager Minor Upgrade Checklist, you will need:

1. An SSO logon ID
2. Customers will be able to use the Communication Manager Minor Upgrade Checklist only after a project has been created for the customer's login ID by the Avaya Engineer.
3. Access Communication Manager Minor Upgrade Checklist by clicking on the link below using a supported version of Microsoft Internet Explorer. Avaya will support other browsers in the future.

Communication Manager Minor Upgrade Checklist

Who do you contact if you have Problems or Questions?

1. For tool function questions or project setup issues, contact your assigned Avaya Engineer.
2. If you experience tool function or server error messages, please initiate a ticket with Avaya's STARS Team by sending an e-mail to checklist@avaya.com.