| License Management |
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| Overview | |
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The below quick reference table provides a listing of Avaya's secured licensing applications:
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| Product Licensing and Delivery System (PLDS) | |
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The PLDS application is used to create and manage software licenses and download files, download core software images and software updates provided by an active service agreement or warranty, and execute paid and pre-paid software upgrades. The PLDS application is available to authorized Business Partners, end-customers and Avaya Associates.
Refer to the PLDS site link below for a listing of products that have licenses managed in PLDS. All other Avaya product licenses are managed in RFA, unless otherwise noted.
Request access by selecting the "Role" that is associated with the type of access you need in the application. - To access your Avaya Access Profiles: Login/Sign in at https://sso.avaya.com > Select "Profile."
- From your Profile Toolbox: Select "View/Request Roles" > Select a "Role" for the application(s) > Click "Save."
The "PLDS User" role will automatically be added to your profile. Avaya Associates can request access to PLDS at http://itss.avaya.com. |
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| Global License Portability (Avaya Products) | |
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| To be eligible for global moves, licenses must be at the latest available release as of the policy announcement date. Existing move polices will continue to apply for licenses that are not eligible for global portability. All other standard terms and conditions that govern the existing move policy will continue to apply (i.e., like-for-like release, like-for-like or better maintenance coverage, etc.).
Distributors and Channel Partners are obligated to inform Avaya of all license entitlement moves. Minimal license entitlement move details should include: - End-Customer name and Sold To number
- "From" Distributor
- "From" Channel Partner
- "To" Distributor (if different)
- "To" Channel Partner (if different)
- Quantity and type of licenses moved
- Support contract details on "To" and "From" location
- Contact name/email for questions
These details should be e-mailed to the appropriate Avaya theatre contact, along with the supporting Distributor purchase authorization, to ensure the "To" location support contract reflects the addition of the moved licenses. USA - bpccexpress@avaya.com
Americas International - CobcCala@avaya.com
Asia Pacific - apacbillindia@avaya.com
EMEA - emeacc@avaya.com For additional information, please select one of the following links for the applicable Avaya Global License Portability Process: |
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| Remote Feature Activation (RFA) | |
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| The RFA application is used by Avaya Business Partners and certified Avaya associates to create license files for some heritage Avaya products. All going forward products with license management requirements will be placed in PLDS.
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| Keycode Retrieval System (KRS) | |
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KRS is a web-based tool for authorized Avaya Partners, Resellers, Distributors and Associates to retrieve and generate software key code licenses for Avaya Nortel Enterprise Solutions (NES) products.
Users must have an Avaya Access registration profile to access the KRS application.
To register, please review the information at: http://support.avaya.com/Avaya_Access (underscore between Avaya and Access). This site contains information on how to: - Obtain access
- Change a password
- Associate yourself with your Link ID or your Sold To
- Access other self-service support information
- Review Avaya Access frequently asked questions (FAQs)
To create a profile: Refer to the Avaya Support Web site at http://support.avaya.com for information on using Avaya Web Support tools, as well as options for contacting Avaya. An Avaya Access account is required to access all protected tools, including the KRS Web site. To request access to KRS go to: http://www.avaya.com/uae and select "KRS" |
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| Avaya Direct International (ADI) | |
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| The ADI application is used by authorized Distributors, authorized Business Partners and Avaya Customer Care and Tier 3 support associates to create licenses for Small and Medium Enterprise Communications (SMEC) products, specifically IP office products. This application also supports maintenance capability to download and swap INDeX licenses.
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| Data Products Electronic Licensing | |
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| This application is used by authorized Business Partners, end-customers and Avaya Associates to retrieve and activate license entitlements and software features for Data Networking Products.
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| Octel Access | |
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| This application is used by authorized Business Partners, end-customers and Avaya Associates tp display ordered license keys for Octel 200, 250, 300 and 350 models.
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