Name Dialing

The Voice Director Name Dialing feature does the following:

• Answers a call and greets the caller by speaking, "Speak a name."
• Sounds a beep and then voice codes the caller's response. This is used for performing speech recognition on Voice Director.
• Transfers a call to the appropriate telephone number.


 


Note: The Name Dialing application does not accept spoken input while the prompt is being played.

The following provides an example of a simple call flow using Name Dialing:
 

System Prompt	Caller Response
"Speak a name." <beep>	Speaks "Bill Smith"
"Transferring to Bill Smith, please wait."

If Name Dialing returns a wrong name, you can interrupt the call by pressing any touchtone.

 

Note: If Name Dialing returns a wrong name when using a rotary phone, you must hang up and redial the Name Dialing number.

Assigning Name Dialing

The Name Dialing application can be assigned statically to a group of voice ports on the Intuity AUDIX system served by a hunt group. Name Dialing can also be assigned through DNIS. For information on assigning channels through DNIS, see Assigning Services to Called Number.

Using Name Dialing

To use Name Dialing:

1. Dial the number assigned to Name Dialing. This number is different than the incoming Intuity AUDIX number.

Name Dialing responds with "Speak a name."

2. Speak the name of the person you want to reach.

Name Dialing responds with "Transferring to name, please wait."

If Name Dialing responds with a wrong name, press any key on the touchtone keypad to cancel the transfer. If you cancel the transfer, Name Dialing responds with "Speak a name."

http://www.avaya.com Avaya UCS Information Development