Avaya IP Softphone is a Computer Telephony Integration (CTI), Telephony Application Programming Interface (TAPI) enabled client-based telephony application for the PC or laptop running Microsoft Windows operating system. Avaya IP Softphone provides access to Avaya Communication Manager (CM 2.0 and above) software station features (except call center agent features). It provides productivity features, such as easy-to-use graphical user interfaces, access to Lightweight Directory Access Protocol (LDAP) compatible databases, and integration with contact managers such as Microsoft Outlook. Avaya iClarity, Avaya's Voice-over-IP (VoIP) audio engine, is integrated in the application to provide superior audio performance for the Road Warrior (Voice over IP) configuration. Also included is support for instant messaging and presence tracking when connected to an Avaya SIP Enablement Services (SES), and Microsoft Office Communicator, and IBM Sametime Connect.

Features

Supported configurations:

• Road Warrior - (Voice over IP) configuration
• Telecommuter - (Dual Connect) configuration for toll quality audio
• Control of Avaya Telephones ( via the server) - (Shared control)
• Control of Avaya IP Telephones (via the telephone) - (CTI mode)
• Instant Messaging Only -(requires IM enabled and SES)

Choice of three graphical user interfaces:

• Call Bar Style View; classic and generic phone
• Picture of Phone View

Multiple call appearances, Conference, Transfer, Drop, Hold, Mute, Volume control

Multilanguage support

Support for multibyte telephones (when connected to an Avaya Communications Server 2.0 or higher)

Access to Avaya Communication Manager software station features (except for call center agent features) and buttons programmed on the telephone

• Available from a Phone Features dialogue or from the Picture of Phone view
• Also available from the Classic Call Bar Style (limited to seven features as defined by the user)

Productivity tools:

• Personal Contact Directory
• Call History Log
• LDAP-compliant Public Directory Client
• Speed Dials
• Name Look-up into Contact Directory, Public Directory, Microsoft Outlook, and Lotus Notes
• Click-to-Dial from web pages pointed to by Microsoft Internet Explorer
• Instant messaging (IM) sessions and presence tracking with other IM-enabled IP Softphone clients
• Integration with Microsoft Office Communicator
• Integration with IBM Sametime Connect
• Integration with Avaya Video Telephony Solution
• Integration with Citrix Server

Integrated audio client, Avaya iClarity, supporting G.711, G.729A, G.723 audio voice codecs

• Support for secondary audio devices for ringing
• Support for Bluetooth audio devices

Interoperability with firewalls, network address translation (NAT) devices and virtual private networks (VPNs)

Support for Quality of Service (QoS) for both audio and control channels

Survivability against Denial of Service (DoS) attacks