Message-Waiting Lights are not being turned On/Off in a timely manner.
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Possible Cause |
Corrective Action |
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If the problem occurs during times of heavy telephone traffic, there may be an insufficient number of Touch-Tone Receivers (TTRs). |
Have the Lucent Technologies Helpline or your authorized dealer test TTRs and review your system configuration to make sure you have sufficient TTRs. |
| MERLIN Messaging System port that turns the Message-Waiting Light On and Off is defective. | To test if the MERLIN Messaging port is faulty,
dial the extension of the MERLIN Messaging port that lights the Message–
Waiting Light. For Release 2 or later, on a 2-port system, dial extension
for Port 2; on a 4-port system, dial extension for Port 4; on a 6-port
system, dial extension for Ports 5 and 6; on an 8-port system, dial extension
for ports 7 and 8; on a 10-port system, dial the extension for Ports 9
and 10; on a 12-port system, dial extension for Ports 11 and 12. For Release
1 and 1.1, on a 2-port system, dial extension for Port 2; on a 4-port
system, dial extension for Port 4; on a 6-port system, dial extension
for Port 6.
The MERLIN Messaging port LED should be green. If it is not and if the port does not answer and play the voice mail greeting, the base module needs to be replaced.This can only be done by a trained technician. Call your Lucent Technologies Helpline or authorized dealer. |
| If only one Message-Waiting Light is affected, the LED on the telephone set may be defective. | From an Operator Console, check the Message-Waiting
light:
Go off-hook on the extension.
If the light is defective, replace the telephone. |
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There is heavy call traffic and Outcalling volume on the MERLIN Messaging System. The same port used for Message-Waiting Light activation/deactivation performs Outcalling. This port is also used in Call Handling. If your system performs heavy Outcalling or has heavy call volume, the port may frequently be unavailable for Message-Waiting Light activation/deactivation. |
You may need to add more ports or reduce the frequency of Outcalling. You should also check the programming of the MERLIN LEGEND Communications System to make sure that the Calling Group is administered as a Linear Hunt type and that the ports that perform Message-Waiting Light activation/ deactivation are the last port(s) in the MERLIN Messaging System Calling Group. For Release 2 or later, the ports that perform Message-Waiting Light activation/deactivation are Port 2 on a 2-port system, Port 4 on a 4-port system, Ports 5 and 6 on a 6-port system, Ports 7 and 8 on an 8-port system, Ports 9 and 10 on a 10-port system, and Ports 11 and 12 on a 12-port system. For Release 1 or 1.1, the port that performs Message-Waiting Light activation/deactivation is Port 2 on a 2-port system, Port 4 on a 4-port system, Ports 5 and 6 on a 6-port system |
| Message-Waiting Light remains lit if there are any new messages in the mailbox. |
Once you listen to all new messages, the Message-Waiting Light goes off. |
| Message-Waiting Light may be indicating that there is a message in the General Mailbox or that an operator message or a fax has arrived. | If you are the General Mailbox Owner, check the General Mailbox and delete all messages. If you are the Fax Message Receiver, check to see whether a fax has arrived and, if so, turn off your Message-Waiting Light. Also, check with the operator to see whether you have a message. |