Programming Extensions

You must assign a specific extension type to each extension in the MERLIN Messaging System to assure the enforcement of transfer restrictions and to designate transfer destinations (that is, to a mailbox, Automated Attendant, fax or system extension).

There are four possible extension types:

  • Mailbox
  • Transfer-Only
  • Automated Attendant
  • Fax

    Programming an extension also requires you to identify the phone status for the extension. The phone status for an extension affects the way that a call is routed within the MERLIN Messaging System when the caller requests to be transfered to that extension, as illustrated below:

    Telephone?

    Call Handling

    Outcome


    Yes
    Incoming calls are transferred by the MERLIN Messaging System to the applicable extension Calls are transferred to the extension


    No

    Incoming calls transferred by the MERLIN Messaging System stay in the MERLIN Messaging System

    Calls are routed directly to Call Answer Service or Automated Attendant Service for the extension



    Note:
    Transfer-Only and Fax extensions always have a telephone associated with the extension.

    Refer to MERLIN Messaging System Planning Form 2 – Extension Administration for information that applies to your system.

    Procedures
    Assigning Mailbox Extensions
    Assigning Transfer-Only Extensions
    Assigning Automated Attendant Extensions
    Assigning Fax Extensions