Creating Submenus

The Automated Attendant Day and Night Main Menus provide callers with nine options (or choices). If you need to provide more than nine options, you must create a submenu from which a caller can select additional options.

The MERLIN Messaging System allows up to 99 submenus shared among all Automated Attendants. A submenu:


NOTE:

Refer to MERLIN Messaging System Planning Form 3c - Submenu for the information you need to create submenus.

To create a Submenu:

Step

Programming Task

Touch-Tone Input

1

Log in to System Administration, if needed.

 

2

Select Automated Attendant.

3

Select a specific Automated Attendant.

[1-4]

4

Select Submenus.

5

Enter submenu number.

[1-99]

6

Choose an option:

  • Create a submenu

  • Cancel

 

Procedures

Programming the Day and Night Main Menus
Creating Announcements
Programming Schedule Options
Programming Line Assignments
Assigning a Fax Extension to an Automated Attendant