Programming the Schedule Controller

The Schedule Options define the Day and Night Service operation of the Automated Attendant(s). When you program the Schedule Options, you can:


Note:
Programming the Schedule Options also allows you to administer the Temporary Schedule. This procedure is covered in Path 3: Ongoing Maintenance and Administration, "Managing the MERLIN Messaging System."

To program the Schedule Controller

Step

Programming Task

Touch-Tone Input

1

Log in to System Administration, if needed.

 

2

Select Automated Attendant.

3

Select a specific Automated Attendant.

[1-4]

4

Select Schedule Options.

5

Choose one of the following:

  • Listen to Schedule Controller and schedule settings.
  • Administer the Schedule Controller, then choose an option:
    • Follow Switch Mode
    • Follow Weekly Business Schedule
    • Follow both the Switch Mode and the Weekly Business Schedule
  • Administer Weekly Business Schedule.


  • If finished programming Schedule Controller.









Procedures
Modifying a Day or Night Menu
Creating a Submenu
Modifying a Submenu
Deleting a Submenu
Creating Announcements
Modifying an Announcement
Deleting an Announcement
Administering a Temporary Schedule
Programming Line Assignments
Assigning a Fax Extension to an Automated Attendant
Assigning Fax Extensions
Deleting Fax Extensions


NOTE:

Refer to MERLIN Messaging SystemPlanning Form 3a- Automated Attendant Schedule and Fax Assignment for the information you need to program the Schedule Controller