Verifying Line Coverage

To verify that coverage for external calls works correctly:

Step

Procedure

1

Place an outside call to a line that should receive MERLIN Messaging System Call Answer Service.

2

Do not answer the call.

3

For lines without a principal user, the call should receive the coverage of extension with lowest logical ID in Coverage Group.

4

For lines with a principal user, the call should receive coverage of principal user.

5

Bilingual operation only:

  • Verify that system prompts are played in the Primary Language
  • Press *1 and verify that you hear system prompts in the Secondary Language

6

Repeat this test for all lines that should receive MERLIN Messaging System Call Answer Service.



Procedures
Remote Maintenance Device (RMD)
Voice Mail Service
Automated Attendant Service
- Verifying Immediate Call Handling
- Verifying Delayed Call Handling
- Verifying Day Main menu
- Verifying Night Main menu
- Verifying Night Service Programming
- Verifying Fax Machines
Call Answer Service
- Verifying Extension Coverage