If your system is set up for Immediate Call Handling:
|
Step |
Procedure |
|
1 |
Call in on a line answered by Automated Attendant Service. Automated Attendant Service should answer after approximately one ring. |
|
2 |
If Multiple Automated Attendants are programmed, verify that the correct Automated Attendant answers. |
|
3 |
Verify that the correct prompt programmed for Automated Attendant Day or Night Main Menu (depending on time of day you run the test) plays. |
|
4 |
Repeat this test for each line answered by Automated Attendant Service. |
| - | Verifying Delayed Call Handling |
| - | Verifying Day Main menu |
| - | Verifying Night Main menu |
| - | Verifying Night Service Programming |
| - | Verifying Fax Machines |
| - | Verifying Extension Coverage |
| - | Verifying Line Coverage |