Calls are not being transferred properly.

Possible Cause

Corrective Action

Automated Attendant Service may not be administered properly.
  • Make sure the menu prompt matches the programmed Selector Codes.

  • If the problem involves the Call Answer Service Operator, be sure the proper extension has been designated as the Call Answer Service Operator. On the MERLIN Messaging System, check the setting for the Call Answer Service Operator's Extension. On the MERLIN MAGIX Integrated System, check the setting for Unassigned under the Options menu.
The extension programming has Phone Status set to No. Change Phone Status to Yes.

Rotary Enable has not been administered for the MERLIN Messaging System extensions.

Make sure all MERLIN Messaging System extensions have been programmed as Rotary Enabled. See "Enabling Rotary Signaling" in Path 2.