Allows mailbox
owners to:
- Record and
send messages.
- Forward and
reply to messages.
- Designate
message as priority, private, and/or request return receipt (Release
2 or later).
- Listen to
messages.
- Return calls to internal callers (Release 2 or later).
- Record their
names or Personal Greetings.
- Activate a
Personal Greeting.
- Change their
Personal Operators.
- Change their
passwords.
- Set up Outcalling
(if permission provided).
- Create Personal
Group Lists.
- Change Call
Answer mode.
- Transfer to
another extension.
Allows individuals
responsible for programming the MERLIN Messaging System to:
- Administer
System Parameters such as System Language mode and System Date and Time.
- Administer
an extension to be either a Mailbox, Fax, Transfer-Only, or Automated Attendant
Extension.
- Administer
up to four Automated Attendants.
- Administer
System Security Options.
- Administer
System Group Lists (Release 2 or later).
- Perform a
System Backup or System Restore.
Answers incoming
lines and presents callers with a list of options. Based on callers' resulting
input, they may be:
- Transferred
to an extension.
- Played an
informational announcement.
- Transferred
to a voice mailbox.
- Presented
with a submenu containing additional options.
The Automated
Attendant Service can also detect and route fax calls to a predetermined fax
extension.
Functions as
a personal answering machine, allowing a caller to:
- Hear the Personal
Greeting recorded by the mailbox owner.
- Switch to
the alternate language, if the system is configured in Bilingual mode.
- Leave a voice
message, if this capability has been programmed by the mailbox owner.
- Designate
voice message as priority, private, and/or request a return receipt (Release
2 or later).
- Transfer to
an operator or to another extension.
Provides on-site
and remote system serviceability functionality, including:
- Terminal-based
reporting
- Trouble/fault
isolation
- Backup and
Restoration
The MERLIN Messaging
System can operate in either Monolingual or Bilingual mode. In Monolingual
mode, all system prompts are played in one of the following languages:
- U.S. English
- Latin American
Spanish
- Canadian French
- Brazilian
Portuguese (Release 2 or later)
In Bilingual
mode, the caller can choose to hear prompts in either the Primary or Secondary
language.
Services and Features
For a description of each MERLIN Messaging System service or feature, move the mouse
pointer over the graphic below.