To verify correct functioning of each Day Main Menu:
|
Step |
Procedure |
|
1 |
Ensure that Day Service is active for the Automated Attendant. |
|
2 |
Call in on a line programmed for Automated Attendant Service. |
|
3 |
Choose a Selector Code offered on the Main Menu. |
|
4 |
Verify that correct action (transfer to appropriate extension, transfer to a mailbox, playing of a submenu or playing of an announcement) will be performed. |
|
5 |
Repeat this test for each Selector Code offered on Day Main Menu. |
|
6 |
Enter |
|
7 |
Repeat from Step 1 for each Automated Attendant. |
| - | Verifying Immediate Call Handling |
| - | Verifying Delayed Call Handling |
| - | Verifying Night Main menu |
| - | Verifying Night Service Programming |
| - | Verifying Fax Machines |
| - | Verifying Extension Coverage |
| - | Verifying Line Coverage |