Calls are not being answered by the correct Automated Attendant.

Possible Cause

Corrective Action

Line may be assigned to the wrong Automated Attendant.

Check MERLIN Messaging System line assignments. Make necessary corrections.
If configured with a "phantom" station, the phantom station used for Delayed Call Handling may not be the principal owner of the line. See your communications system Feature Reference for more information regarding phantom stations.

Make sure that the correct phantom station is the principal owner of the line. Correct programming, if necessary.

Automated Attendant Mailbox has not been set up for the Delayed Call Handling Calling Group. Make sure that the Automated Attendant Mailbox number corresponds to the Delayed Call Handling Calling Group extension number.
Lines may not be assigned to the Calling Group used for Delayed Call Handling. Check communications system programming to be sure lines are assigned to the correct Calling Group and correct, if necessary.