The Automated Attendant Day and Night Main Menus provide callers with nine options (or choices). If you need to provide more than nine options, you must create a submenu from which a caller can select additional options.
The MERLIN Messaging System allows up to 99 submenus shared among all Automated Attendants. A submenu:
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Refer to MERLIN Messaging System Planning Form 3c - Submenu for the information you need to create submenus. |
To create a Submenu:
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Step |
Programming Task |
Touch-Tone Input |
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1 |
Log in to System Administration, if needed. |
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2 |
Select Automated Attendant. |
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3 |
Select a specific Automated Attendant. |
[1-4] |
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4 |
Select Submenus. |
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Enter submenu number. |
[1-99] |
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6 |
Choose an option:
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Procedures
Programming the Day
and Night Main Menus
Creating Announcements
Programming Schedule Options
Programming Line Assignments
Assigning a Fax Extension to an Automated
Attendant