The Automated Attendant Day and Night Main Menus provide callers with nine options (or choices). If you need to provide more than nine options, you must create a submenu from which a caller can select additional options.
The MERLIN Messaging System allows up to 99 submenus shared among all Automated Attendants. A submenu:
To create a submenu:
|
Step |
Programming Task |
Touch-Tone Input |
|
1 |
Log in to System Administration, if needed. |
|
|
2 |
Select Automated Attendant. |
|
|
3 |
Select a specific Automated Attendant. |
[14] |
|
4 |
Select Submenus. |
|
|
Enter submenu number. |
[1-99] |
|
|
6 |
Choose an option:
|
|
Procedures
Modifying a Day or Night Menu
Modifying a Submenu
Deleting a Submenu
Creating Announcements
Modifying an Announcement
Deleting an Announcement
Programming the Schedule Controller
Administering a Temporary Schedule
Programming Line Assignments
Assigning a Fax Extension to an Automated Attendant
Assigning Fax Extensions
Deleting Fax Extensions