Assigning Automated Attendant Extensions

You can assign up to 10 Automated Attendant extensions. An Automated Attendant extension is one that sends the caller to one of the four Automated Attendants. You can also assign a new Delayed Call Handling Calling Group Extension as an Automated Attendant extension with no-telephone associated. You can also administer a Directory Listing or Recorded Name.

Refer to MERLIN Messaging System Planning Form 2 – Extension Administration for the Automated Attendant Assignment information identified for your site.

To assign an Automated Attendant extension:

Step

Programming Task

Touch-Tone Input

Required Steps

1

Log in to System Administration, if needed.

 

2

Select Extension Administration.

3

Enter extension number.

[nnn]

4

Assign Automated Attendant to extension.

5

Enter Automated Attendant number.

[1–4]

6

Choose one of the following:

  • If a telephone is associated with this extension
  • If a telephone is not associated with this extension

 


7

Choose one of the following:

  • Program Directory Listing or Recorded Name

  • Delete this extension

  • If finished administering the extension

 




Procedures
Assigning Mailbox Extensions
Assigning Transfer-Only Extensions
Assigning Fax Extensions