Message-Waiting Lights are not turning on and off.

Possible Cause

Corrective Action

The MERLIN Messaging port that lights the Message-Waiting Light has not been administered as Rotary Enabled.

For Release 2 or later, check the communications system programming for Port 2 on a 2-port system, Port 4 on a 4-port system, Ports 5 and 6 on a 6-port system, Ports 7 and 8 on an 8-port system system, Ports 9 and 10 on a 10-port system, or Ports 11 and 12 on a 12-port system to ensure the port is set to Rotary Enable.

For Release 1 or 1.1, check Port 2 on a 2-port system, Port 4 on a 4-port system, or port 6 on a 6-port system.

If the extension programming has the Phone Status set to No, this is normal operation.

If Message-Waiting Light operation is desired, change the Mailbox Extension Phone Status to Yes.