Immediate Call Handling

With Immediate Call Handling, the MERLIN Messaging Automated Attendant Service answers all incoming calls.

If...

Then...

The system operator has a Direct-Line Console (DLC)

Calls ring on the DLC’s line button if the MERLIN Messaging System does not answer the call within the Delay Ring Interval

The system operator has a Queued Call Console (QCC)

Calls overflow from the MERLIN Messaging System to the QCC when the Calling Group overflow threshold criteria are met

The number of incoming calls to the MERLIN Messaging System is large

Overflow calls are sent to the system operator

No MERLIN Messaging System ports are available to answer the call

The call is transferred to the QCC overflow queue when the Queue Overflow Threshold is reached or to a DLC after the Delay Ring Interval



Note:
When Fax Call Handling is programmed, Automated Attendant Service recognizes the fax calling (CNG) tone and directs the fax call to the fax machine or fax group programmed for the particular Automated Attendant.


Programming Required: