Verifying Delayed Call Handling

If your system is set up for Delayed Call Handling:

Step

Procedure

1

Call in on a line assigned to Automated Attendant Service. (Ask the primary call handler not to answer the call.)

2

If Multiple Automated Attendants are programmed, verify that the correct Automated Attendant answers.

3

Verify that the correct prompt for Automated Attendant Day or Night Main Menu (depending on time of day you run the test) plays.

4

Repeat this test for each line assigned to Automated Attendant Service.


Procedures
Remote Maintenance Device (RMD)
Voice Mail Service
Automated Attendant Service
- Verifying Immediate Call Handling
- Verifying Day Main menu
- Verifying Night Main menu
- Verifying Night Service Programming
- Verifying Fax Machines
Call Answer Service
- Verifying Extension Coverage
- Verifying Line Coverage