Immediate Call Handling

If you want most incoming calls to be answered by an Automated Attendant with overflow calls handled by a communications system operator or any other extension, use Immediate Call Handling. With Immediate Call Handling, Automated Attendant Service answers all incoming calls and callers hear the Day Main menu or Night Main menu depending on the time of day and the Automated Attendant Schedule that you specify.

When the MERLIN Messaging System is busy and cannot answer a call, you can arrange for the call to ring at another extension, such as Direct-Line Console (DLC) or Queued Call Console (QCC) operator position.

To configure Immediate Call Handling, do the following: