Providing Overflow Coverage (Hybrid/PBX Only) to the QCC Queue for Immediate Call Handling

You must use this procedure if the communications system operator has a Queued Call Console (QCC) and the QCC should receive overflow calls from the MERLIN Messaging System. The QCC will receive calls when the number of calls waiting in the MERLIN Messaging System Calling Group queue is equal to or greater than the programmed Overflow Threshold. Refer to the communications System Planning Form containing Group Calling information to locate site-specific Overflow Threshold settings.

Procedure