Verifying Extension Coverage

To verify that coverage for each extension works correctly:

Step

Procedure

1

Call an extension that is a sender in a Coverage Group covered by a MERLIN Messaging System Calling Group.

2

Do not answer the call.

3

Verify that the MERLIN Messaging System answers and plays the mailbox’s internal greeting.

5

Bilingual operation only:

  • Verify that the greeting is played in the Primary Language
  • Press *1 and verify that you hear the system prompts in the secondary language

6

Repeat this test for all extensions that have Group Coverage provided by the MERLIN Messaging System.



Procedures
Remote Maintenance Device (RMD)
Voice Mail Service
Automated Attendant Service
- Verifying Immediate Call Handling
- Verifying Delayed Call Handling
- Verifying Day Main menu
- Verifying Night Main menu
- Verifying Night Service Programming
- Verifying Fax Machines
Call Answer Service
- Verifying Line Coverage