Outcalling is delayed.

Possible Cause

Corrective Action

There is heavy call traffic and Outcalling volume on the MERLIN Messaging System. The same port used for Message-Waiting Light activation/deactivation performs Outcalling. This port is also used in Call Handling. If your system performs heavy Outcalling or has heavy call volume, the port may frequently be unavailable for Outcalling.

You may need to add more ports or reduce the frequency of Outcalling. You should also check the programming of the MERLIN LEGEND Communications System to make sure that the Calling Group is administered as a Linear Hunt type and that the port(s) that do Outcalling are the last port(s) in the calling group.

For Release 2 or later, the port(s) that do Outcalling are Port 2 on a 2-port system, Port 4 on a 4-port system, Ports 5 and 6 on a 6-port system, Ports 7 and 8 on an 8-port system, Ports 9 and 10 on a 10-port system, or Ports 11 and 12 on a 12-port system.

For Release 1 or 1.1, the port that does the Outcalling is Port 2 on a 2-port system, Port 4 on a 4-port system, or Port 6 on a 6-port system.

If the problem occurs during times of heavy telephone traffic, there may be insufficient Touch-Tone Receivers (TTRs). Have Lucent Technologies Helpline or your authorized dealer test the TTRs and review your system configuration to make sure you have sufficient TTRs.