Programming System Language Mode and System Language

The System Language is the language callers hear. It can be set to one of four languages: U.S. English, Latin American Spanish, Canadian French, or Brazilian Portuguese (Release 2 or later). The System Language Mode can be set to Monolingual or Bilingual. When the System Language Mode is set to Monolingual, callers hear system prompts in one of the four languages (the language that is programmed as the System Language). When the System Language Mode is set to Bilingual, callers hear system prompts in two of the four languages. The first language the caller hears is the Primary Language. The Secondary Language is the alternate language the caller can hear by pressing . When a system is in Bilingual mode, the user includes in their personal greeting instructions for the caller to press to hear system prompts in the alternate language.


Note:

  • The System Language Mode and System Language apply to all Automated Attendants.
  • The MERLIN Messaging System factory settings for System Language Mode and System Language are Monolingual and U.S. English.
  • Refer to System Planning Form 1 – System Parameters for the System Language Mode and System Language that applies to your site.

Setting System Language Mode

The factory-set System Language Mode for a new system is Monolingual. Use the following procedure to change the Language Mode to Bilingual, if required.

To program the System Language Mode:

Step

 

Touch-Tone Input

1

Log in to System Administration., if needed

 

2

Select System Parameters.

3

Select System Language Mode.

4

Select Language Mode.

5

Select Bilingual.

 

Setting System Language

The factory-set System Language for a new Monolingual System is U.S. English. If the language mode has been changed to Bilingual, the default Primary Language is U.S. English and the default Secondary language is Latin American Spanish. Use the following procedure to:


Step

Programming Task

Touch-Tone Input

1

Log in to System Administration, if needed.

 

2

Select System Parameters.

3

Select System Language Mode.

4

Select System Language.

5

For Monolingual

For Bilingual