System Administration Prompt Language

This is the language that the System Manager will hear when programming the system. It can be any one of the languages supported by MERLIN Messaging:

Input: Select one of the languages listed.
Factory Setting: U.S. English
Recommendation: Select a language even if you want the System Administration Prompt Language to remain in English. This will ensure a change to the System Language Mode or System Language does not affect the System Administration Prompt Language.

 


 

 

System Language Mode

The MERLIN Messaging System can be set to work in Monolingual or Bilingual mode. In Monolingual mode, callers hear system prompts in the single language you select. In Bilingual mode, callers hear system prompts in one of the two languages you select. The first language the caller hears is the Primary Language you select. The Secondary Language is the alternate language the caller can hear by pressing . The System Language chosen does not affect either the System Administration Prompt Language or the individual Mailbox Language setting.

The System Language Mode and System Language apply to all Automated Attendants.

Supported languages are:

Input:

  1. (Ö ) language mode.
  2. (Ö ) language(s).
Factory Setting:

Monolingual, U.S. English
Bilingual, Primary Language is U.S. English, Secondary Language is Latin American Spanish

Recommendation: If you have not set a System Administration Prompt Language or Mailbox Language, changing the System Language Mode will affect the System Administration Prompt Language and the Mialbox Language.

 


 

 

System Date and Time

This information is entered during MERLIN Messaging System programming. It is included on the system parameters form to remind system programmers to include this parameter. The time is expressed in military time, for example 1:00 p.m. is entered as 1300.

Input:  Date = mmddyy
           Time = hhmm
Factory Setting: None
Recommendation: None

 


 

 

Call Answer Service Operator

The Call Answer Service (CAS) Operator’s extension is the extension to which calls will be transferred when one of the following happens:

Input:
  1. Enter the name or job function of the designated CAS Operator, if applicable
  2. Enter the extension CAS Operator Extension

Factory Setting: 768
Recommendation: Retain the factory setting (768)

 

 


 

 

 

General Mailbox Owner

The General Mailbox Owner is the person responsible for maintaining the General Mailbox for an Automated Attendant. It is his/her responsibility to retrieve messages placed in the General Mailbox and forward them to the appropriate user's mailbox.

The following information applies to the General Mailbox Owner:

Input:

  1. Enter the name of the General Mailbox Owner for each Automated Attendant.
  2. Enter the extension of each General Mailbox Owner.

Factory Setting: 10
Recommendation: The General Mailbox owner is the person responsible for checking messages for each Automated Attendant.

 


 

Maximum Extension Length

The Maximum Extension Length specifies the maximum number of digits (two, three or four) in an extension or Calling Group. The MERLIN Messaging System transfers calls when one of the following conditions occurs:

Input: Select (Ö ) the applicable number of digits.
Factory Setting: 2
Recommendation: The Maximum Extension Length should match the number of digits for the dial plan [2-Digit, 3-Digit or Set Up Space (4-Digit)] chosen for the communications system.

 

 

 

 

 

 

 

Additional Points Re: CAS Operator

In most dial plans, 768 is an invalid extension. When an invalid extension is chosen, Dial 0/Timeout calls are directed to the communication system's Transfer Redirect extension (usually the first operator console on the communications system). Consider the following when assigning the CAS Operator extension: