Creating Submenus

The Automated Attendant Day and Night Main Menus provide callers with nine options (or choices). If you need to provide more than nine options, you must create a submenu from which a caller can select additional options.

The MERLIN Messaging System allows up to 99 submenus shared among all Automated Attendants. A submenu:

To create a submenu:

Step

Programming Task

Touch-Tone Input

1

Log in to System Administration, if needed.

 

2

Select Automated Attendant.

3

Select a specific Automated Attendant.

[1–4]

4

Select Submenus.

5

Enter submenu number.

[1-99]

6

Choose an option:

  • Create a submenu

  • Cancel

 

Procedures
Modifying a Day or Night Menu
Modifying a Submenu
Deleting a Submenu
Creating Announcements
Modifying an Announcement
Deleting an Announcement
Programming the Schedule Controller
Administering a Temporary Schedule
Programming Line Assignments
Assigning a Fax Extension to an Automated Attendant
Assigning Fax Extensions
Deleting Fax Extensions