Call Answer Service (CAS) Operator Responsibilities
The Call Answer Service Operator answers calls when:
- In Automated Attendant Service, the Dial
0/Timeout Action
is set to CAS Operator and:
- Caller presses
.
- Caller makes no selection.
- Caller presses
while using the directory to transfer.
- Caller presses

then
to transfer.
- In Voice Mail Service:
- User presses
then
.
- Caller presses
while using the directory to transfer.
- In Call Answer Service:
- Caller presses
or
then
while the greeting is playing and the extension does not have a Personal
Operator.
- Mailbox is in Answer-Only mode without a Personal Operator and caller
presses
or
then
during the five-second timeout following the greeting.
- Caller presses
or
then
before or after leaving a message in a mailbox that does not have a Personal
Operator.
- Caller presses
while using the directory to transfer.
The factory setting for the Call Answer Service Operator is 768. It is recommended
that you do not change the factory setting.
More Support Roles:
System Manager
General Mailbox Owner(s)