General Mailbox Owner Responsibilities

A person designated as a General Mailbox Owner is responsible for forwarding messages left in the General Mailbox to the intended user's mailbox.

Calls are directed to the General Mailbox when the Automated Attendant’s Dial 0/Timeout Action has been set to "Record a Message in the General Mailbox" and the caller does any of the following:

More Support Roles:
System Manager
Call Answer Service Operator