Programming the Day and Night Main Menus

The Automated Attendant Day Main Menu is heard by individuals calling into the MERLIN Messaging System during business hours. The Night Main Menu is heard when the business is closed. Typically, from a Day or Night Main Menu, callers are given the opportunity to:

When you program a Day or Night Menu, you are prompted to:

To program the Automated Attendant Day or Night Main Menu:

Step

Programming Task

Touch-Tone Input

1

Log in to System Administration, if needed.

 

2

Select Automated Attendant.

3

Select a specific Automated Attendant.

or

4

Choose an option:

  • Program Day Main Menu.

  • Program Night Main Menu.




5

Choose one of the following:

  • Listen to the menu.

  • Modify the menu.


  • Exit Main Menu programming.

 





Procedure

Creating Submenus
Creating Announcements
Programming Schedule Options
Programming Line Assignments
Assigning a Fax Extension to an Automated Attendant