• In Automated Attendant Service when the Dial 0/Timeout Action is set to Call Answer Service Operator, when:
    • the caller presses .
    • the caller makes no selection.
    • the caller presses while using the directory to transfer.

     

  • In Voice Mail Service when:
    • the user presses , then .
    • the caller presses while using the Directory to transfer.
  • In Call Answer Service when:

     
    • the caller presses or , then when the greeting is playing and the extension does not have a personal operator.

    • The mailbox is in Answer Only mode and the caller presses or , then during the five-second timeout following the greeting and the extension does not have a personal operator.

    • The caller presses or , then before or after leaving a message in a mailbox without a personal operator.

    • The caller presses , while using the Directory to transfer.