If you want the Automated Attendant Service to automatically route fax calls to a communications system fax extension or Fax Calling Group, use Fax Call Handling. With Fax Call Handling, you can associate an individual fax or fax calling group extension with each Automated Attendant. When the Automated Attendant detects a fax tone, the MERLIN Messaging System sends the call to the associated extension.
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The sending machine must produce industry-standard (CNG) tones to allow the fax call to be routed properly. |
Fax Call Handling should be used with Immediate Call Handling only. Fax Call Handling cannot be used with Delayed Call Handling because the sending machine stops sending the fax calling (CNG) tone and hangs up after approximately 35 seconds. This may not be enough time for the call to be directed to the fax machine.
To configure Fax Call Handling: