Caller hears ringing, but the system does not answer.
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Possible Cause |
Corrective Action |
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This is normal when all the system ports are busy. |
None. Add ports if this happens frequently. |
| One or more MERLIN Messaging System ports may be locked or defective. | To verify whether
the voice ports on the MERLIN Messaging System module are operating properly:
Look at the voice port LEDs on the MERLIN Messaging System module.
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The ICOM buttons (Key mode) or SA buttons (Hybrid/PBX mode) associated with the MERLIN Messaging System ports (extensions) connected to the MERLIN MAGIX Integrated System may have been set to No Ring. |
Check the settings through MERLIN MAGIX Integrated System programming. The SA or ICOM buttons should be set to Immediate Ring. |