Global Commands and Rules

The Touch Tones and rules indicated in the table below are valid for all programming menus and/or system service, unless specifically overridden. You can display the Global Commands and Rules table at any time by clicking Global Commands on the button bar.

Input:
Result:
Transfer to Operator
(From Call Answer Service and Automated Attendant Service but not from a programming menu)
Back up one menu level
Play the current prompt again
  • From the System Administration (SA) Main Menu, go to the SA Activity Menu
  • From any SA Submenu, go to the SA Main Menu
  • From Call Answer Service, go to the Voice Mail Service login prompt
  • From Automated Attendant Service, go to the Voice Mail Service login prompt
  • From a Voice Mail Service Submenu, go to the Voice Mail Service Activity Menu
Hear prompt for transfering to an extension
Access an extension using the Directory Listing. You can enter up to 10 letters using the Touch-tone dial pad.
Exit from the system (you can also hang up)
None
  • For an Automated Attendant Main Menu or submenu, the system handles the call based on the Automated Attendant's Dial 0/Timeout Action
  • For an Automated Attendant Announcement, the system will time out after 5 seconds and disconnect
  • For all other menus or prompts, the System will timeout after 5 seconds if no response to a voice prompt made. After 3 timeouts, the system will disconnect