Assigning a Fax Extension to an Automated Attendant

When an Automated Attendant detects a fax call, it transfers the call to a specific fax extension or Fax Calling Group Extension. In order for this to occur, you must assign a Fax Machine extension. Next you must use this procedure to assign a fax extension to one or more Automated Attendants.


Note:
  • Refer to MERLIN Messaging Planning Form 3a – Automated Attendant Schedule and Fax Assignment for the site-specific information you need to complete the following programming task.
  • The MERLIN Messaging System allows a maximum of one fax extension per Automated Attendant.
  • Multiple Automated Attendants can share the same fax extension.
  • The procedure for removing a fax extension is covered in Path 3: Ongoing Maintenance and Administration, "Managing the MERLIN Messaging System."

To program a Fax Extension:

Step

Programming Task

Touch-Tone Input

1

Log in to System Administration, if needed.

 

2

Select Automated Attendant.

3

Select a specific Automated Attendant.

[1-4]

4

Select Fax Extension.

5

Enter an extension number.

[nnnn]

6

Repeat Steps 3 –5 for all fax extensions to be identified.

 

7

If finished with fax identification programming.

Procedures
Modifying a Day or Night Menu
Creating a Submenu
Modifying a Submenu
Deleting a Submenu
Creating Announcements
Modifying an Announcement
Deleting an Announcement
Programming the Schedule Controller
Administering a Temporary Schedule
Programming Line Assignments
Assigning Fax Extensions
Deleting Fax Extensions