To program Overflow Coverage (Hybrid/PBX Only) to the QCC Queue for Immediate Call Handling:

Step

Programming Task

Programming Console

PC

1

Enter programming mode.

 

Sys Program

Exit/Start


[any key]

2

Select Extensions.

Extensions

3

Display next page of menu.

/

4

Select Group Calling.

Grp Calling

5

Select Group Calling Overflow Coverage.

Overflow

6

Enter extension of MERLIN Messaging System Calling Group.

[nnn]

Enter

[nnn]

7

Enter the Listed Directory Number (LDN) for the QCC Queue.

[nnn]

Enter

[nnn]

8

Select Number Based Overflow.

Number Based Overflow

9

Erase current number of calls.

or
Backspace

10

Enter the number of calls (1-99) in queue before calls are sent to QCC.

[nnn]

Enter

[nnn]

11

Select Time Based Overflow.

Time Based Overflow

12

Erase current number of seconds.

or
Backspace

13

Enter the number of seconds in queue before calls are sent to QCC.

[nnn]

Enter

[nnn]

14

Select Prompt Based Overflow.

Prompt Based Overflow

15

Select Yes or No.
In most cases you select No.

Yes or No

Enter

or

16

Return to System Programming Menu.

Exit/Back
Exit/Back
Exit/Back