Specify the Automated Attendant number (1-4) for which you are specifying Day/Night Main menu Selector Codes, Selector Code Actions and Dial 0/Timeout Action selections.
Input: Automated Attendant Number (1-4)
Factory Setting: None
Recommendation: N/A
For each Selector Code on the Day/Night Menu, assign a Selector Code Action. The Automated Attendant Service performs the Selector Code Action when the caller enters the Selector Code digit from a menu or submenu. It is recommended that you try to limit the menu to five or fewer selections.
Input:
Factory Setting: 5 (Direct Extension Transfer) for all available Selector Codes (1-4)
Recommendation:
If any of the
factory-set Selector Codes are not being used, cross them off the form. Creation
of each of the Day and Night Main menus and the related scripts, requires that
you know about the existence of any submenus or announcments. For
this reason, if you plan to include submenus and/or informational announcements
as options on either your Day or Night Automated Attendant Main menu, you must
create them before you create the Main menu script.
The Dial 0/Timeout Action determines how calls are handled when callers:
The Dial 0/Timeout Action occurs within four seconds after the Day/Night Main Menu or a submenu plays. The Day Dial 0/Timeout Action can be different from the Night Dial 0/Timeout Action
Input
Note: |
If the Transfer to Extension or Transfer to Mailbox options are selected, you must also enter the applicable number. |
Factory Setting:
Recommendation: N/A
.