Verifying the Remote Maintenance Device (RMD)

This procedure is to verify the RMD for MERLIN Messaging System, Release 2 or later. In Release 2 or later, the RMD is not assigned to a dedicated logical ID and extension.

The procedure to verify the RMD for MERLIN Messaging System Release 1 or 1.1 is different because the RMD port is assigned to the twelfth logical ID and extension.

This procedure should be performed only by qualified technicians.

To verify the RMD in Release 2 or later:

Step

Procedure

1

Dial the MERLIN Messaging System Calling Group Number. After connection, dial (the RMD access code).

2

Verify that the RMD answers call and, after a few seconds, provides a high-pitch tone.

3

If the RMD does not answer, verify whether the RMD is working properly:

  • Make sure the 2-Port, 4-Port, 6-Port, 8-Port, 10-Port, or 12-Port PC Card containing the RMD is properly installed in the left-most PCMCIA slot on the MERLIN Messaging System module. The RMD will not function if the PC card is installed in the right-most slot.
  • Make sure no terminal is connected and logged into the serial port on the MERLIN Messaging System module.
  • If you are dialing the RMD extension, make sure you are dialing the correct RMD extension. For MERLIN Messaging Systems with less than 12 licensed ports, the RMD is the twelfth extension on the MERLIN Messaging System module.

4

If the MERLIN Messaging System is using 10 or fewer licensed ports, repeat Steps 1 and 2 by dialing the RMD extension.

 

Procedures

Voice Mail Service
Automated Attendant Service
- Verifying Immediate Call Handling
- Verifying Delayed Call Handling
- Verifying Day Main menu
- Verifying Night Main menu
- Verifying Night Service Programming
- Verifying Fax Machines
Call Answer Service
- Verifying Extension Coverage
- Verifying Line Coverage