User Access and Security Requirements

Two groups of users have report, maintenance and administrative access to the MERLIN Messaging System. These users are:

Each user type has a unique login. The password for all user types is the System Manager "mailbox" password. The combination of login and password defines the capabilities available to that user. The table below describes user-specific report, maintenance and administrative capabilities.

User

Report Access

Maintenance/Administration

System Manager

  • Configuration Report
  • Extension Report
  • Mailbox Report
  • IP Address Assignments
  • System Reset
  • Backup
  • Restore
  • Change System Administration Password

Service Technician

  • Configuration Report
  • Extension Report
  • Critical Event Report
  • Mailbox Report
  • Retrieve Trouble History Log
  • IP Address Assignments
  • System Reset
  • Entry in Trouble History Log