Outcalling to a pager is not working.

Possible Cause

Corrective Action

Outcalling number is not properly programmed.

Check that the Outcalling number is correct. If not, reprogram the number.
Restriction is still assigned to the last port(s). Check the communications system programming to ensure the last port(s) is Unrestricted. Also check the Facility Restriction Level (FRL).
Insufficient number of pauses in Outcalling number. It is a good idea to include a pause between the pool access number and the telephone number. It is also important to include a sufficient number of pauses between the pager number and the Personal Identification Number (PIN) or between the pager number and the call back number. Leave at least seven pauses after the pager number. You must allow enough time for the paging service to answer before the PIN and/or callback number is dialed.
If the problem occurs during times of heavy telephone traffic, there may be insufficient Touch-Tone Receivers (TTRs). Have Lucent Technologies Helpline or your authorized dealer test the TTRs and review your system configuration to make sure you have sufficient TTRs.
There may not be a line available to place a call. If all lines are in use when the system attempts to Outcall, the Outcall does not go through. The MERLIN Messaging System waits the amount of time programmed as the Outcalling Delay before trying to call again. You may need to increase the number of Outcalling Cycles, increase the minutes between outcalls and/or obtain more lines.
Message was received outside the hours programmed in the user's Outcalling Schedule or the Outcalling period is over. This is normal operation. Outcalling is performed only during the hours specified by the user's Outcalling Schedule. Outcalling will be done only for messages received during the Outcalling period.
Outcalling may not be turned On. Have the mailbox owner check to see that Outcalling is turned On.