Programming Call Handling Methods

The MERLIN Messaging Automated Attendant Service provides four call handling methods that allow external, incoming calls to be answered by either the Automated Attendant or system operator:

Site-specific communications system Call Handling information is included on communications System Planning Forms addressing the following topics:

The following sections describe each Call Handling method and the related programming steps required.

Procedures


Immediate Call Handling
Delayed Call Handling
Night Only Call Handling
Fax Call Handling