| Form 3a | Form 3b | Form 3c | Form 3d |
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Form |
Name |
Used to: |
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3a |
Automated Attendant Schedule and Fax Assignment |
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Automated Attendant Service can also detect a fax tone and route the call to a fax machine extension assigned to the Automated Attendant.
Make a copy of this form for each Automated Attendant.
Related Topics
Print a blank Automated Attendant Schedule
and Fax Assignment Form
View a sample, completed Automated Attendant Schedule
and Fax Assignment Form
Access fieldbyfield instructions for completing the
Automated Attendant Schedule and Fax Assignment Form
| Form 3a | Form 3b | Form 3c | Form 3d |
|
Form |
Name |
Used to: |
|
3b |
Day/Night Main Menu |
|
The MERLIN Messaging System supports up to four Automated Attendants. The multiple Automated Attendant capability is available to accommodate colocated (shared tenant) businesses and/or businesses that require more than one Automated Attendant. Each Automated Attendant has its own unique:
The MERLIN Messaging Automated Attendant Service answers incoming lines and presents callers with a list of preadministered choices (Selector Codes) contained on the Automated Attendant Main Menu. During scheduled or temporary open hours, callers hear the Day Main Menu. During scheduled or temporary closed hours, callers hear the Night Main Menu. The Day/Night Menu consists of a recorded prompt listing menu options and the corresponding digit (Selector Code) the caller presses to select each option. Depending on the TouchTone input, the Automated Attendant Service performs the action (Selector Code Action) specified for the Selector Code:
Related Topics
Print a blank Day/Night Main Menu Form
View a sample, completed Day/Night Main Menu Form
Access fieldbyfield instructions for completing
the Day/Night Main Menu Form
| Form 3a | Form 3b | Form 3c | Form 3d |
|
Form |
Name |
Used to: |
|
3c |
Submenu |
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A submenu is a menu is accessed by the caller from an Automated Attendant Day/Night Main Menu or from another submenu. To program a submenu as a choice on an Automated Attendant Day/Night Main Menu or Submenu, assign Selector Action Code 2 to the Selector Code.
The submenu consists of a recorded prompt listing menu options and the corresponding digit (Selector Code) the caller presses to select each option. Depending on the TouchTone input, the Automated Attendant Service performs the action (Selector Code Action) specified for the selector code:
Related Topics
Print a blank Submenu Form
View a sample, completed Submenu Form
Access fieldbyfield instructions for completing
the Submenu Form
| Form 3a | Form 3b | Form 3c | Form 3d |
|
Form |
Name |
Used to: |
|
3d |
Recording Scripts |
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Announcements, submenus and the Day/Night Main Menu are part of the Automated Attendant Service. Scripts are recordings of up to two minutes that can be created and changed by the System Manager only. If the system is in Bilingual mode, then each script consists of one recording in the Primary Language and one recording in the Secondary Language.
Once you create the script, you can associate it with an Automated Attendant Announcement, Submenu or with a Day/Night Main Menu.
Related Topics
Print a blank Recording Scripts Form
View a sample, completed Recording Scripts Form
Access fieldbyfield instructions for completing
the Recording Scripts Form