Automated Attendant Number
Specify the Automated Attendant Number (1-4) for which you are creating a script.
Day Menu
Check this box if this script is for a Day Menu.
Night Menu
Check this box if this script is for a Night Menu.
Submenu Number
Specify the submenu number (1-99) for which you are creating a script.
Announcement Number
Specify the announcement number (1-99) for which
you are creating a script.
Script
This field allows you to indicate the contents of the prompt for the Day Menu,
Night Menu, submenu, or announcement. Each prompt can be up to two minutes in
length.
Input for menus:
- Create a script that identifies the department, person, or type of information
that the caller should receive when he/she chooses a Selector Code from the
Day/Night Main Menu or a submenu.
- If the system is in Monolingual Mode, a Day/Night Main Menu prompt should
include a greeting.
- If the system is in Bilingual Mode, the Primary Language Main Menu should
include a greeting in both languages and should tell the caller to press *1
to hear prompts in the Secondary Language.

Note:
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For
the Automated Attendant Day Main Menu,
the system plays a factory-set announcement.
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Input for announcements:
- Create a script containing the information the caller should receive after
choosing the corresponding Selector Code from a menu.
- You can include instructions near the end of an announcement to:
- Press *4 to play the announcement again
- Press *# to play the previous menu
- Press *7 to play the Main menu
- Press 0 for the Dial 0/Timeout Action
- Press *8 to transfer to an extension
- After the announcement is played, the system waits five seconds. If the
caller makes no response within five seconds, the call is disconnected.
View a sample,
completed Automated Attendant form