Automated Attendant Number

Specify the Automated Attendant number (1-4) for which you are specifying Day/Night Main menu Selector Codes, Selector Code Actions and Dial 0/Timeout Action selections.

Input: Automated Attendant Number (1-4)
Factory Setting: None
Recommendation: N/A

 


 

Action Code

For each Selector Code on the Day/Night Menu, assign a Selector Code Action. The Automated Attendant Service performs the Selector Code Action when the caller enters the Selector Code digit from a menu or submenu. It is recommended that you try to limit the menu to five or fewer selections.

Input:

    1. In the Action Code column, enter the code for the Selector Code Action for each Selector Code.To locate the appropriate Selector Code and Selector Code Action, refer to the Key at the bottom of form.
    2. Enter information in the Extension/Mailbox/Announcement No./Submenu No. column as follows:
      • For Selector Code Actions 1 or 5, enter the extension number to which the caller will be transferred.
      • For Selector Code Action 6, enter the mailbox extension to which the caller will be transferred.
      • For Selector Code Action 2, enter the corresponding Submenu No. that the caller should hear after entering the applicable Selector Code.
      • For Selector Code Action 3, enter the corresponding announcement number that the caller should hear after entering the Selector Code.
    3. In the Description column, enter any descriptive information to help you identify the call destination information entered in the Extension/Mailbox/Announcement No./Submenu No. column

         

Factory Setting: 5 (Direct Extension Transfer) for all available Selector Codes (1-4)


Recommendation: If any of the factory-set Selector Codes are not being used, cross them off the form. Creation of each of the Day and Night Main menus and the related scripts, requires that you know about the existence of any submenus or announcments. For this reason, if you plan to include submenus and/or informational announcements as options on either your Day or Night Automated Attendant Main menu, you must create them before you create the Main menu script.

 


 

Dial 0/Timeout Action

The Dial 0/Timeout Action determines how calls are handled when callers:

The Dial 0/Timeout Action occurs within four seconds after the Day/Night Main Menu or a submenu plays. The Day Dial 0/Timeout Action can be different from the Night Dial 0/Timeout Action

Input


Note:
If the Transfer to Extension or Transfer to Mailbox options are selected, you must also enter the applicable number.

Factory Setting:

Recommendation: N/A

 

 

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