Voice Mail Service

The following tests should be performed if the system provides Voice Mail Service.


Note:
If the MERLIN Messaging System has been set up for Bilingual operation, test the Voice Mail Greeting in the primary and the secondary system languages when you verify operation in the procedures below.

Verifying MERLIN Messaging System Ports

To verify that the system ports are functioning correctly:

Step

Procedure

1

Place a call to first MERLIN Messaging System port.

2

Verify that MERLIN Messaging System answers and plays Voice Mail Greeting.

3

Repeat this test for the remaining ports.

Verify Transfer to Outside Dial Tone Restricted
Verify that outside callers cannot transfer to 9 and obtain dial tone or an outside operator.

Procedures
Remote Maintenance Device (RMD)
Automated Attendant Service
- Verifying Immediate Call Handling
- Verifying Delayed Call Handling
- Verifying Day Main menu
- Verifying Night Main menu
- Verifying Night Service Programming
- Verifying Fax Machines
Call Answer Service
- Verifying Extension Coverage
- Verifying Line Coverage