You must assign a specific extension type to each extension in the MERLIN Messaging System to assure the enforcement of transfer restrictions and to designate transfer destinations (that is, to a mailbox, Automated Attendant, fax or system extension).
There are four possible extension types:
Fax
Programming an extension also requires you to identify the phone status for the extension. The phone status for an extension affects the way that a call is routed within the MERLIN Messaging System when the caller requests to be transfered to that extension, as illustrated below:
|
Telephone? |
Call Handling |
Outcome |
|
Yes |
Incoming calls are transferred by the MERLIN Messaging System to the applicable extension | Calls are transferred to the extension |
|
|
Incoming calls transferred by the MERLIN Messaging System stay in the MERLIN Messaging System |
Calls are routed directly to Call Answer Service or Automated Attendant Service for the extension |
|
Note: |
Transfer-Only and Fax extensions always have a telephone associated with the extension. |
Refer to MERLIN Messaging System Planning Form 2 Extension Administration for information that applies to your system.
Procedures
Assigning Mailbox Extensions
Assigning Transfer-Only Extensions
Assigning Automated Attendant Extensions
Assigning Fax Extensions