Delayed Call Handling

If you want most incoming calls to be answered by a Direct-Line Console system operator (or other telephone that is not a Queued Call Console (QCC) system operator position), use Delayed Call Handling. With Delayed Call Handling, incoming calls ring at a DLC system operator console (or at other telephones that have a Personal Line button for the line with the incoming call). If the call is not answered within a certain number of rings, the call is automatically sent to the MERLIN Messaging System and is answered by the Automated Attendant Service. Callers hear the Day Main menu or Night Main menu depending on the time of day and the Automated Attendant Schedule that you specify.

To configure Delayed Call Handling: