Touch Tones were entered but not detected by the MERLIN Messaging System.

Possible Cause

Corrective Action

The line is too noisy. The system may not be able to interpret Touch Tones while a prompt plays because of the noise.

 

  • Wait until the prompt finishes before entering the Touch Tones.
  • If you are using a speakerphone, turn off the microphone.
  • Correct the noisy lines.