A user is unable to log in to Voice Mail.

Possible Cause

Corrective Action

Password may be incorrect.

 

Check to see that the password is correct. If the user has forgotten the password, log in to the MERLIN Messaging System as the System Administrator and reinitialize the mailbox password.

Someone else is already logged in to that mailbox.

Only one person can log in to a mailbox at a time. Change the mailbox password to prevent unauthorized use.