Automated Attendant Announcement

A voice announcement that is pre-recorded by the System Manager and is played to callers who select it from an Automated Attendant Service Main menu or submenu. An Automated Attendant Announcement is most commonly used to provide frequently requested information, such as travel directions or business hours. Up to 99 announcements can be recorded and used.









Automated Attendant Submenu

A lower level menu selected from an Automated Attendant Main menu or from another Submenu. Submenus present additional options from which a caller can select by entering the corresponding Selector Code. Based on predefined associations between Selector Codes and Selector Code Actions, the Automated Attendant routes the call to an extension, mailbox, submenu or announcement.