Calls are not being answered by the correct Automated Attendant.
|
Possible Cause |
Corrective Action |
|
Line may be assigned to the wrong Automated Attendant. |
Check MERLIN Messaging System line assignments. Make necessary corrections. |
| If configured with a "phantom"
station, the phantom station used for Delayed Call Handling may not be
the principal owner of the line. See your communications system Feature
Reference for more information regarding phantom stations. |
Make sure that the correct phantom station is the principal owner of the line. Correct programming, if necessary. |
| Automated Attendant Mailbox has not been set up for the Delayed Call Handling Calling Group. | Make sure that the Automated Attendant Mailbox number corresponds to the Delayed Call Handling Calling Group extension number. |
| Lines may not be assigned to the Calling Group used for Delayed Call Handling. | Check communications system programming to be sure lines are assigned to the correct Calling Group and correct, if necessary. |