With Immediate Call Handling, if you want a DLC or other telephone that is not a QCC to provide backup call handling for the Automated Attendant, you must assign the lines answered by the Automated Attendant as Personal Line buttons. You must also set the Personal Line buttons to Delay Ring to ensure proper operation.
To assign personal lines or pools to a telephone:
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Step |
Programming Task |
Console Input/Selection |
PC Input/Selection |
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1 |
Enter Programming mode. |
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[any key]
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2 |
Select Extensions. |
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3 |
Select Lines/Trunks. |
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4 |
Enter the extension number you want to program. |
[nnn]
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[nnn]
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5 |
Add the personal line or pool by selecting each line button and turning on the green LED. |
Press line button on console
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| 6 | Press Exit/Back when you have finished adding the personal lines or pools to that extension. | ||
| 7 | Repeat Steps 4-6 for each extension providing backup call handling for the Automated Attendant. | ||
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8 |
Return to System Programming Menu. |
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