System Manager Responsibilities
The System Manager is responsible for performing the following routine maintenance
tasks:
- Maintaining Voice Mailboxes, for example:
- Adding and deleting voice mailboxes.
- Resetting (initializing) voice mailbox passwords when forgotten.
- Changing user's mailbox language.
- Maintaining Transfer-Only, Automated Attendant, and Fax Extensions.
- Changing Automated Attendant Menus, Announcements, and Line Assignments
to reflect changes in line assignment, personnel, company operations,
or company services.
- Maintaining the Automated Attendant Schedule to assure that the appropriate
Automated Attendant menus and announcements are played in connection with
holidays and temporary company closings or openings.
- Maintaining System Parameters to make system-wide changes (for example,
changing date and time, the Call Answer Service Operator extension, or General
Mailbox Owners).
- Maintaining System Security by responding to user inquiries and by
taking measures to prevent toll fraud and to safeguard the contents of mailboxes.
- Maintaining System Group Lists (Release 2 or later) to ensure
lists are accurate and current.
- Performing System Backups periodically or when changes are made to
the MERLIN Messaging System.
- Maintaining Directory Listings to reflect changes in personnel.
- Reviewing Configuration Reports to ensure that all system parameters,
line assignments, Automated Attendant menus, and Announcements are current
and correct.
More Support Roles
Call Answer Service Operator
General Mailbox Owner(s)