The Permanent Trouble Log Report, available only to Service Technicians, contains a history of the information entered by Service Technicians who have previously serviced the MERLIN Messaging System. MERLIN Messaging System servicing practices include the generation of entries in the Trouble Log regarding any findings/actions after servicing a system.
Access to this history can assist Service Technicians in quickly focusing on prior conditions that may be a source for current problems.
The Permanent Trouble Log Report provides the following information regarding each service instance that has been entered in the log:
Displaying the Permanent Trouble Log
View a sample Permanent Trouble Log
Click below for other options from the Service Technician Options Menu:
System Configuration Options
Mailbox Report
Critical Event Report
Restart Messaging System
Enter Notes in Permanent Trouble Log
Change Daily System Maintenance Time
Log Off and Exit