Verifying Night Service Programming

Use this procedure if the Schedule Controller is set to follow the Switch mode or to follow both the Switch mode and the Weekly Business Schedule mode.

(If the Schedule Controller is set to follow the Weekly Business Schedule mode, skip this procedure.)

To verify the Night Main Menu:

Step

Procedure

1

Perform the appropriate step for the Night Service option programmed on MERLIN MAGIX:

  • Night Service with Time Set: Program current time on communications system to two minutes before time set for night mode to go into effect, then wait three minutes for system to go into Night Service mode.
  • Night Service button: Press button on attendant’s console.
  • Night Service button on more than one attendant: Press Night Service button at each console.
  • Night Service button password: Press Night Service button on one console and enter the password.

2

Place a call on an incoming line answered by an Automated Attendant.

3

Choose a Selector Code from the Night Main Menu.

4

Verify that the correct action (transfer to the appropriate extension, transfer to mailbox, playing of a submenu or playing of an announcement) will be performed.

5

Repeat this test for each Selector Code on the Night Main Menu.

6

Enter at the Main Menu and verify that the correct Dial 0/Timeout action is performed.

7

Repeat for each Automated Attendant.

8

Reset system time to current time, if necessary.


Procedures
Remote Maintenance Device (RMD)
Voice Mail Service
Automated Attendant Service

- Verifying Immediate Call Handling
- Verifying Night Main menu
- Verifying Delayed Call Handling
- Verifying Day Main menu
- Verifying Fax Machines
Call Answer Service
- Verifying Extension Coverage
- Verifying Line Coverage