Sample Permanent Trouble Log Report

MERLIN MESSAGING Release 2.0.1     10:15        23-Mar-99

===================== Permanent Trouble Log Report ===========================

This report shows the service history information for this unit that has been entered by service personnel regarding problems and their resolutions.

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Date and Time of Log Entry: 15-Jan-99 10:30

Date and Time of Service: January 15, 1999 at 10:00 AM +/- 5 min

Name: John Smith

Contact Information: ABC Telecom Systems

Description/Resolution: System would not boot successfully with PC Card in place. Replaced PC Card and System boots OK.

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Date and Time of Log Entry: 25-Feb-99 10:30

Date and Time of Service: 2/26/99 at 9:00 AM

Name: Tom Lewis

Contact Information: ABC Telecom Systems

Description/Resolution: Customer says messages are not being written to mailbox. Checked configuration and changed Call Answer Mode to record from answer only mode.

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Date and Time of Log Entry: 03-Mar-99 16:30

Date and Time of Service: 3/3/99 2:30 PM

Name: Tom Lewis

Contact Information: ABC Telecom Systems

Description/Resolution: Customer says some messages recorded in mailboxes are garbled. Made several test calls and checked the messages. Confirmed that 3 of the 5 messages recorded were garbled. Ran Critical Event report. Found no problems. Reset the system - did not clear problem. Referred problem to NSAC for further analysis.

MERLIN MESSAGING Release 2.0.1    10:15        23-Mar-99