Message-Waiting Lights are not being turned On/Off in a timely manner.

Possible Cause

Corrective Action

There is heavy call traffic and Outcalling volume on the MERLIN Messaging System. The same port used for Message-Waiting Light activation/deactivation performs Outcalling. This port is also used in call handling. If your system performs heavy Outcalling or has heavy call volume, the port may frequently be unavailable for Message-Waiting Light activation/deactivation.

You may need to add more ports or reduce the frequency of Outcalling. You should also check the programming of the MERLIN LEGEND Communications System to make sure that the Calling Group is administered as a Linear Hunt type and that the port that performs message- waiting light activation/ deactivation (Port 2 on a two-port system, Port 4 on a four-port system and Port 6 on a six-port system) is the last port in the MERLIN Messaging System Calling Group.
Message-Waiting Light remains lit if there are any new messages in the mailbox.

Once you listen to all new messages, the Message-Waiting Light goes off.

Message-Waiting Light may be indicating that there is a message in the General Mailbox or that an operator message or a fax has arrived. If you are the General Mailbox Owner, check the General Mailbox and delete all messages. If you are the Fax Message Receiver, check to see whether a fax has arrived and, if so, turn off your message- waiting indicator. Also, check with the operator to see whether you have a message.