Caller hears ringing, but the system does not answer.

Possible Cause

Corrective Action

This is normal when all the system ports are busy.

None. Add ports if this happens frequently.
One or more MERLIN Messaging System ports may be locked or defective. To verify whether the voice ports on the MERLIN Messaging System module are operating properly:

Look at the voice port LEDs on the MERLIN Messaging System module.

  • If any voice port LEDs are Off, call the Lucent Technologies Helpline or your authorized dealer.

  • If any voice port LEDs are green, call the extension number associated with the voice port. If you get no answer, call the Lucent Technologies Helpline or your authorized dealer.

  • If any voice port LEDs are green blinking, a call is being handled at the voice port. If the call does not drop, call the Lucent Technologies Helpline or your authorized dealer.

The ICOM buttons (Key mode) or SA buttons (Hybrid/PBX mode) associated with the MERLIN Messaging System ports (extensions) connected to the MERLIN MAGIX Integrated System may have been set to No Ring.

Check the settings through MERLIN MAGIX Integrated System programming. The SA or ICOM buttons should be set to Immediate Ring.