Administering a Temporary Schedule

The Temporary Schedule overrides both the Switch mode and the Weekly Business Schedule. For each day with a temporary opening or temporary closing schedule, you specify the start and end time of the special schedule. During other periods of that day, the Automated Attendant operates in the appropriate mode based on its Schedule Controller setting.

For a temporary opening schedule, the regular Day Menu prompt plays. For a temporary closing schedule, you may record a temporary closure greeting that plays before the regular Night Menu prompt or specify that only the regular Night Menu prompt be played. Only one temporary closure greeting can be recorded for each Automated Attendant. If you set the system for temporary closings on more than one day and choose to use the temporary closure greeting, the same greeting will be used for each day. If you want a different greeting for each day, you must record a new greeting for the correct day. The temporary closure greeting is recorded in only one language, even if the system is in Bilingual mode.

The Temporary Schedule can be programmed for the current day and/or the following six days. It also can be cancelled anytime before or while the Temporary Schedule is in effect. The Temporary Schedule does not carry over from week to week; it expires at the end of the day for which you created it.


Note:

To set the Temporary Schedule for the entire day, enter 0000 as the start time and 2359 as the end time.

To administer a Temporary Schedule:

Step

Programming Task

Touch-Tone Input

1

Log in to System Administration, if needed.

 

2

Select Automated Attendant.

3

Enter Automated Attendant number.

[1-4]

4

Select Schedule Options.

5

Choose one of the following:

  • Administer temporary schedule. Go to
    Step 6.
  • If finished.
 


6

Choose one of the following:

  • Enter day to be administered as follows:

    — Sunday

    — Monday

    — Tuesday

    — Wednesday

    — Thursday

    — Friday

    — Saturday

    — All days

  • If finished.
 

 

or

or

or

or

or

or

or

7

Choose one of the following:
  • Open
  • Closed
  • Delete temporary opening or closing for the day
  • If finished

 

or

or

or


8

Enter starting time for Temporary Schedule where:
hh = hour [00-23]
mm = minute [00-59]
[hhmm]

9

Enter ending time for Temporary Schedule where:
hh = hour [00-23]
mm = minute [00-59]
[hhmm]

10

Choose one of the following:
  • Approve. For a temporary opening schedule, procedure is complete. Return to Step 6 to administer a Temporary Schedule for another day. For a temporary closing schedule, go to Step 11.
  • Re-enter. Return to Step 8.
 

or

 

 

11

If this is a temporary closing schedule, choose one of the following:
  • Use regular Automated Attendant Night menu prompt. Return to Step 6 to administer a Temporary Schedule for another day.
  • Play a temporary closure greeting before regular Night menu prompt.

 

or

 

12

Choose one of the following:
  • Listen to current temporary closure greeting.
  • Record new greeting, then after recording, press 1 and choose one of the following:

    — Approve

    — Listen to greeting

    — Re-record greeting

    — Delete greeting

  • If finished.
 

or

[record new greeting]

or

or

or

Procedures
Modifying a Day or Night Menu
Creating a Submenu
Modifying a Submenu
Deleting a Submenu
Creating Announcements
Modifying an Announcement
Deleting an Announcement
Programming the Schedule Controller
Programming Line Assignments
Assigning a Fax Extension to an Automated Attendant
Assigning Fax Extensions
Deleting Fax Extensions