Creation of an entry in the Permanent Trouble Log assists Service Technicians in tracking troubles and resolutions associated with a MERLIN Messaging System. Service Technicians are encouraged to leave a short description of the problem and resolution at the time a system is serviced to make future effort more productive, should they or their colleagues have to again service that system. Service Technicians can access the Permanent Trouble Log Entry Submenu by entering 6 and pressing the return key at the Enter Option Number prompt. After selecting this option, a log entry prompt is displayed by the system. A Service Technician can cancel (i.e., backout) making an entry an "n" and a carriage return. If an "n" is entered, the system returns to display the Service Technician's Options Menu.
If the Service Technician enters a "y", the system provides separate prompts to enter their name, contact information and a short text description of the problem and its resolution. The Service Technician can end their input to each prompt by entering a double carriage return. A current line editing capability (i.e., backspacing) is available to modify your typed input until a carriage return is typed, at which time the information becomes un-editable. Following completion of the problem description/resolution entry, the MERLIN Messaging System automatically dates and time stamps the entry in the log, indicates that an entry has been in the log and returns to displaying the Service Technician's Options Menu.
Entering Notes in the Permanent Trouble Log
Click below for other options from the Service Technician Options Menus:
System Configuration Options
Mailbox Report
Critical Event Report
Restart Messaging System
Display Permanent Trouble Log
Change Daily System Maintenance Time
Log Off and Exit