Avaya one-X� Desktop Edition Overview

Avaya one-X Desktop Edition is a client-based SIP application for the PC or laptop running the Microsoft Windows operating system. Avaya one-X Desktop Edition supports Road Warrior mode, and provides access to Avaya SIP Enablement Services (SES) and Avaya Communication Manager (ACM).

The Avaya one-X Desktop Edition uses the SIP protocol to allow users to make and receive telephone calls, send and receive instant messages, and see enterprise contact availability via presence. Integration with Microsoft Outlook, Lotus Notes, and an LDAP directory are supported for contact management. Integration with Internet Explorer allows users to dial phone numbers displayed on a web page. Integration with Avaya Communication Manager 3.1 and Avaya SIP Enablement Services 3.1 allows additional telephony functionality.

When operating in a SIP proxied environment, Avaya one-X Desktop Edition requires a SIP Softphone license in order to support these features. If a license cannot be acquired when operating with a proxy, Avaya one-X Desktop Edition functionality will be limited to placing calls.

When operating in a Peer to Peer mode, Avaya one-X Desktop Edition does not need a license. It allows users to connect to other SIP endpoints without requiring a SIP proxy or registrar. Voice calls, presence requests, and instant messages are sent directly to the far end's SIP endpoint, requiring the sender to know the far end's network identification (IP address or machine name).

Features

• Supported configurations:
  • Avaya one-X Desktop Edition supports only the Road Warrior (Voice over IP) configuration. Telecommuter and Shared Control are not supported.
• Automatic provisioning of server settings via DHCP, similar to Avaya IP Telephones
• SIP Features
  • Instant messaging (IM) sessions and presence tracking with other Avaya one-X Desktop Edition clients and IM-enabled Avaya IP Softphones
  • Server-based Presence when used with Avaya SIP Enablement Services (SES)
  • SIPPING-16 features such as Conference, Transfer, Drop, and others
• Peer to Peer functionality - Call and IM without a SIP server
• Support for the following CM-based features
  • Click to Conference (up to 6 party)
  • Call Park and Retrieve
  • Call pickup
  • Auto Call Back
  • Call Forwarding (All Calls, Busy/No Answer)
  • Calling Party Number Blocking and Unblocking
  • Malicious Call Trace Activation and Deactivation
  • One-Step Record
  • Priority Calling
  • Send All Calls
  • Transfer to Voicemail
  • Whisper Page
  • EC 500 Activation/Deactivation
• Productivity tools:
  • Personal Contact Directory, centralized when used with SES
  • Call and Instant Message History Log
  • LDAP-compliant Public Directory Client
  • Name Look-up into Contact Directory, Public Directory, Microsoft Outlook, and Lotus Notes
  • Click-to-Dial from web pages pointed to by Microsoft Internet Explorer
  • Dial from Microsoft Office 2003 applications via Smart Tag support
  • Screen-pop of Outlook Contacts
• Quick Communicator Toolbar- Enter a name or number from the Windows Task bar
• Support for Bluetooth audio devices, including answer/drop/swap capability using the headset button
• Support for secondary audio devices for ringing
• Supported Audio Codecs: G.711, G.729A, G.723
• Supported Languages
  • This release supports US English, Chinese, German, Italian, Japanese, Korean and Russian.
• Support for Quality of Service (QoS)
  • 802.1p
  • Differentiated Services (Diffserv)
• Enhanced Graphical User Interfaces
  • Allows drag and drop functionality of contacts and active calls