Prepare and Recover your Communications Network in the event of a Disruption

Avaya's Customer Focused Emergency Response and Recovery Team, along with field sales and services, have developed comprehensive emergency plans. They can coordinate the delivery and implementation of emergency repair materials, replacement equipment and emergency services personnel, to help restore your communications.

While Avaya is ready to assist, there are a number of proactive steps you can take with your communications solutions to prevent or minimize disruption to critical communications.

Preparing Your Communications Network - Emergency Preparedness for your Communications Network

1. Save translations before the emergency event impacts the site. This will ensure that recent changes are not lost and speed restoration in the advent of damage to your system.

2. Secure back-up media so that translations won't be lost or damaged, thereby delaying restoration of your service. Take a copy of back-ups and any other information off site.

3. Print and store a current list configuration of your switches. If a new system is necessary, this simple precaution will save as much as four to eight hours of delay in starting the process. Product documentation, located on this Web site, explains how to list configuration for your system.

4. Consider powering your system down before the emergency event impacts the site. Electrical power surges before and after the emergency event pose the greatest threat to your system.

5. Consider moving your switch if the site is located in an area that may be exposed to damage from the emergency. The smaller footprint of today's systems makes this a possible option for some customers.

6. Review your safety procedures with all employees prior to the emergency event, if possible, and make certain you have an updated contact list to keep in touch. Emergency damage always creates the possibility of electrical hazards. All electrically powered equipment can present a hazard until restoration efforts are completed.

Event Preparation

Review Helpful Information for recommended steps to take in anticipation of an interruption to your business. These actions are meant to mitigate the chances of a business disruption and minimize the effects of damage.

Damage Assessment

It is important to get an assessment of any impact to personnel, work locations, customers, and to your company as a whole after an emergency or disaster. Review Helpful Information for the form used to collect assessment.

Post Emergency Event Review

Review Helpful Information for the checklist used to evaluate your company's response, recovery, and restoration activities following the recovery efforts of a major business disruption. The objective is to learn what went well and what needs to be improved in your contingency planning program.

Related Business Continuity Planning

Review Helpful Information for the ontingency planning organizations and publications that provide industry guidance and standards for planning.

Alone in the Silence: Communication - The Real Disaster Priority

Disaster planning for major events and large populations is often absent, and the absence of communications planning can lead to major humanitarian consequences, such as delays and privation. Leaders in all sectors must work together to change that. Reveiw Helpful Information for the new models can be found that utilize temporary emergency roles for existing communications equipment and skilled personnel.

Avaya Remote Back-Up Offer

Should you require Avaya to perform a remote back-up of your software TDM or Communications Manager translations, please call 1-800-225-7585, x48260. The Remote backup team is standing-by willing to work with you. If you have an out of hours request, please leave a priority message in the team's mailbox at 800-225-7585, ext 48260.

This team will need the following information:

• Company Name
• Sold-to Number
• Confirmation of Remote Access number
• Customer Contact Information

Power Outage Procedures

If a product is not listed below, please utilize the "Search Avaya Support" function at the top of the page. Enter keywords such as "product name + administration guide," e.g., "Audix Administration Guide." The results page will provide an assortment of manuals. Most product Administration Guides or Maintenance Procedures include instructions for shutting down, restarting, or backing up the system. You may also search for specific steps using "product name + shutdown" or "product name + backup procedure."

Select the appropriate link for your Avaya System: