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Avaya stands ready to support your network security, business continuity, and disaster recovery needs during the regular course of business and especially during events that can seriously disrupt your communications when they are needed most.
Avaya's Customer Focused Emergency Response and Recovery Team, along with field sales and services, have developed comprehensive emergency plans. They can coordinate the delivery and implementation of emergency repair materials, replacement equipment and emergency services personnel, to help restore your communications.
While Avaya is ready to assist, there are a number of proactive steps you can take with your communications solutions to prevent or minimize disruption to critical communications.
1. Save translations before the emergency event impacts the site. This will ensure that recent changes are not lost and speed restoration in the advent of damage to your system.
2. Secure back-up media so that translations won't be lost or damaged, thereby delaying restoration of your service. Take a copy of back-ups and any other information off site.
3. Print and store a current list configuration of your switches. If a new system is necessary, this simple precaution will save as much as four to eight hours of delay in starting the process. Product documentation, located on this Web site, explains how to list configuration for your system.
4. Consider powering your system down before the emergency event impacts the site. Electrical power surges before and after the emergency event pose the greatest threat to your system.
5. Consider moving your switch if the site is located in an area that may be exposed to damage from the emergency. The smaller footprint of today's systems makes this a possible option for some customers.
6. Review your safety procedures with all employees prior to the emergency event, if possible, and make certain you have an updated contact list to keep in touch. Emergency damage always creates the possibility of electrical hazards. All electrically powered equipment can present a hazard until restoration efforts are completed.
Review Helpful Information for recommended steps to take in anticipation of an interruption to your business. These actions are meant to mitigate the chances of a business disruption and minimize the effects of damage.
It is important to get an assessment of any impact to personnel, work locations, customers, and to your company as a whole after an emergency or disaster. Review Helpful Information for the form used to collect assessment.
Review Helpful Information for the checklist used to evaluate your company's response, recovery, and restoration activities following the recovery efforts of a major business disruption. The objective is to learn what went well and what needs to be improved in your contingency planning program.
Review Helpful Information for the ontingency planning organizations and publications that provide industry guidance and standards for planning.
Disaster planning for major events and large populations is often absent, and the absence of communications planning can lead to major humanitarian consequences, such as delays and privation. Leaders in all sectors must work together to change that. Reveiw Helpful Information for the new models can be found that utilize temporary emergency roles for existing communications equipment and skilled personnel.
Should you require Avaya to perform a remote back-up of your software TDM or Communications Manager translations, please call 1-800-225-7585, x48260. The Remote backup team is standing-by willing to work with you. If you have an out of hours request, please leave a priority message in the team's mailbox at 800-225-7585, ext 48260.
This team will need the following information:
If a product is not listed below, please utilize the "Search Avaya Support" function at the top of the page. Enter keywords such as "product name + administration guide," e.g., "Audix Administration Guide." The results page will provide an assortment of manuals. Most product Administration Guides or Maintenance Procedures include instructions for shutting down, restarting, or backing up the system. You may also search for specific steps using "product name + shutdown" or "product name + backup procedure."
Select the appropriate link for your Avaya System:
|Application Enablement Services||Shutting down Application Enablement Services (AES)|
|Avaya Aura® Session Manager||How to perform graceful shutdown of Avaya Aura Session Manager|
|Avaya Aura® System Manager||How to perform graceful shutdown of Avaya Aura System Manager|
|BCM 450||How to shutdown BCM 450|
|Classic Merlin||How to power down and power up your Classic Merlin system|
|Communication Manager||Communication Manager - Removing and restoring power|
|Communication Server 1000 (CS1K)||How to take CS1000 Call Server data base backup|
How to take CS1000 Signaling server UCM data base backup (sysbackup)
How to power down the CS1000 Call Server
How to power down the CS1000 Signaling Server
|Definity||How to backup your Definity system|
How to power down your Definity system
How to power up your Definity system
|G700 Media Gateway||How to shutdown/restart your S8300, S8700 Series Media Servers and G700 Media Gateway|
|IP Office Server Edition||IP Office system shutdown|
|Merlin Legend||Merlin Legend and Merlin Magix Power Outage Procedures|
|Merlin Magix||Merlin Legend and Merlin Magix Power Outage Procedures|
|Partner||How to power down and power up your Partner system|
|S8300 Media Server||How to shutdown/restart your S8300, S8700 Series Media Servers and G700 Media Gateway|
|S8700 Media Server||How to shutdown/restart your S8300, S8700 Series Media Servers and G700 Media Gateway|
|Spirit||How to power down and power up your Spirit system|
|System Platform||How to gracefully shutdown System Platform|
|Avaya Aura® Messaging||How to shutdown your Avaya Aura® Messaging Servers|
|Definity AUDIX Releases 1, 2 and 3||How to backup your Definity AUDIX|
How to shutdown your Definity AUDIX Release 1, 2 and 3
|Definity AUDIX Release 4||How to shutdown your Definity AUDIX Release 4.0|
|Intuity MAP 100||How to shutdown and restart your Intuity MAP 100|
|Modular Messaging||How to power down your Modular Messaging Servers|
|Octel 50 and 100||How to shutdown and restart your Octel 50 and 100|
|Octel/Serenade 200 and 300||How to shutdown and restart your Serenade/Octel 200 and 300 system|
|Octel 250 and 350||How to shutdown and restart your Octel 250 and 350|
|Avaya Aura® Conferencing||Disaster Recovery - Power Outage/Shut Down Procedures|
|Avaya Meeting Exchange||Disaster Recovery - Power Outage/Shut Down Procedures|
|Call Pilot||Avaya CallPilot Installation and Configuration Task List - See Chapter 11 for shutdown procedures|
|Radvision 5K Series||Radvision 51xx MCU - How to perform graceful shutdown of Radvision MCU|
|Avaya Aura Call Center Elite Multi-Channel||Coming Soon|
|Avaya Aura Contact Center||Coming Soon|
|CMS Server||How to shutdown and restart your CMS Server|
|Conversant||How to shutdown your Conversant|
|Experience/Voice Portal||How to gracefully shutdown and power off your Avaya Voice Portal (VP) or Experience Portal (EP) system|
|Interaction Center||IC services were down after server reboot|
How to restart IC completely on Solaris box
|Interactive Response||How to gracefully shutdown your Avaya Interactive Response System (IR)|
|IQ||Power Cycling IQ|
|Proactive Contact||User Procedures for powering off the Digital Switch|
How to shut down or halt system through Sysadm menu
How to Troubleshoot System that is Down after a Power Outage
|Windows based applications running on a PC||How to shutdown and restart Windows based applications running on a PC|
|Witness Call Recording - WFO Witness Applications||Witness Call Recording Applications - How to shutdown your WFO Witness Applications|
|ERS 4000||ERS 4000 - Power Outage / Shutdown Procedure|
|ERS 5000||ERS 5000 - Power Outage / Shutdown Procedure|
|ERS 8000||ERS 8000 - Power Outage / Shutdown Procedure|
|Secure Router 400 Series||Secure Router 2330/4134 - How to power down and power on|
|VSP 7000||VSP 7000 - Power Outage/ Shut Down Procedure|
|VSP 9000||How to shutdown & recover a VSP9000 system|
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