Our new support site has been completely reinvented based on input from our clients and partners around the world. It's designed specifically to make it easier to use, with richer content and simpler, more flexible searching, chatting and ticketing.
Avaya’s new website has been optimized to make your search experience easy, quick, and productive. In this video, we will show you four different ways to find downloads and documents for your product support needs.
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This video provides information on knowledge base content available through the Support Website.
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Instructions on how to set email notifications for product documentation, downloads and notices.
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View highpoints of the powerful new features of support.avaya.com. (video runtime: 01:54)
Discover a new level of online service with our personalized dashboard, product hub, downloads and documents, web-ticketing, and online chat. (video runtime: 12:45)
Get registered and log in to view a personalized summary of your products and service requests, and get one-click access to the latest top solutions and tools. (video runtime: 00:48)
From the product hub, get easy access to information specific to your selected product. The hub empowers customers to troubleshoot by product or category. (video runtime: 00:48)
Submitting a service request on the web has never been easier. Your ticket gets routed to the right expert faster-enabling work to begin immediately. (video runtime: 00:58)
Use powerful search and filtering tools for the software, firmware, and product articles you need in one, easy-to-navigate location. (video runtime: 00:48)
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A customizable dashboard to provide quick access to the information you use most.
Enabled users can Ask Ava to leverage the concierge services or chat with a live agent
Getting Support by selecting a Product puts documents, downloads and solutions at your fingertips.
Streamlined service request forms that make it easy to submit a ticket.Close