Our new support site has been completely reinvented based on input from our clients and partners around the world. It's designed specifically to make it easier to use, with richer content and simpler, more flexible searching, chatting and ticketing.
Avaya’s new website has been optimized to make your search experience easy, quick, and productive. In this video, we will show you four different ways to find downloads and documents for your product support needs.
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This video provides information on knowledge base content available through the Support Website.
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Instructions on how to set email notifications for product documentation, downloads and notices.
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View highpoints of the powerful new features of support.avaya.com. (video runtime: 01:54)
Discover a new level of online service with our personalized dashboard, product hub, downloads and documents, web-ticketing, and online chat. (video runtime: 12:45)
Get registered and log in to view a personalized summary of your products and service requests, and get one-click access to the latest top solutions and tools. (video runtime: 00:48)
From the product hub, get easy access to information specific to your selected product. The hub empowers customers to troubleshoot by product or category. (video runtime: 00:48)
Submitting a service request on the web has never been easier. Your ticket gets routed to the right expert faster-enabling work to begin immediately. (video runtime: 00:58)
Use powerful search and filtering tools for the software, firmware, and product articles you need in one, easy-to-navigate location. (video runtime: 00:48)
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A good query consists of three things:
Enclose exact words or phrases in double quotes. Include plus (+) to require words, minus (--) to exclude words, and OR between words. i.e. forwarding OR coverage + "all calls"-- remote
Don't include "special" characters in your search (i.e. &, <, >, *, $, / ,\, ....)
The more exact the phrases are to the actual title or string of text in a document, the better the results
Welcome to the Avaya Support Website.
Engage with the Avaya Service Community by visiting the Support Forums.
Videos and Tips on using the Avaya Support Website can be found here.
To find Support by Product, use the "Products" short-cut at the top of each page, and select your product and release. Here you will find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets.
Login and leverage Ask Ava to get easy access to known solutions to your problems and to engage Avaya Live Agents through Web Chat. We are set up for collaborating with you with screen sharing and Web Talk.Close