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Services Information

Maintenance Index by Product


Summary:

The link below is a quick, easy way to access information and determine the service and support status of individual Avaya products.  A detailed description of the stages of maintenance during product lifecycle and specifically, Extended Support can be found using the link in the section below titled "Stages of Maintenance and Product Offer Lifecycle."

NOTE: Avaya International Regions: Product availability and serviceability varies across Avaya International Regions. Please check with your local Avaya Services channel before making commitments for service.

Maintenance Index by Product (Service Rolodex)


Stages of Maintenance and Product Offer Lifecycle

Summary:

The link below will provide a description of the stages of maintenance including detail specific to Extended Support.
Click here.

Product and Services "End of Support Notice Letters"

Summary:

The Product and Services End of Support Notice Letters category is no longer being updated.
Click here.

Avaya US Warranty Policy

Summary:

This PDF document (42 Kb) provides the Avaya US Warranty Policy dated June 16, 2005.  

Warranty Policy


Avaya Manufacturer Support Policy

Summary:

The following document outlines Avaya’s policy regarding the availability of Manufacturer Support.

Effective September 30, 2007 - Avaya Manufacturer Support Policy (pdf 37k)


Avaya Extended Support Policy

Summary:

This document outlines the Extended Support Policy regarding Avaya Global Services maintenance coverage availability for products that are no longer supported by their manufacturer.

Effective June 30, 2004 -- Avaya Extended Support Policy (pdf 32.5k)


Security Advisories

Summary:

This page is an index for Avaya Security Advisories that have been issued on Avaya products.

Send information regarding any discovered security problems with Avaya products to either the contact noted in the product's documentation or to securityalerts@avaya.com.

Security Advisory
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