INTRODUCTION

The release of MM3.1 Service Pack 1 includes many updates to the Modular Messaging Software. With the release of MM 3.1 Service Pack 1, Windows 2003 SP2 is supported. When MM3.1 Service Pack 1 (MM310100) is applied, Patch 1 for Service Pack 1 (MM310101) is also required.

If you have installed the Admin Tools on a non-MAS system to administer subscribers, you should apply this service pack by selecting "Administration Tools Update" to insure you have the latest updates. The supplemental server may need to be restarted to insure dynamic updates are installed.

MAS CHANGES SPECIFIC TO THIS SOFTWARE RELEASE

• Network access to the MAS is now only possible through the use of named Windows accounts.
• SIP: The audio quality is degraded the first time speed up/slow down is requested. However, subsequent requests sound fine.
• There is a problem with the H323 integrations where the current prompt is only partially played.
• Under load, calls to a few subscribers were failing with a315# errors. Callers would hear: "I'm sorry; there is a problem with the system. Please hang up and try again."
• Setting the password expiration time does not work properly.
• When an unsent message is sent from an Audix TUI mailbox, the message will be received in the recipient's mailbox but the MWI light does not go on to indicate the arrival of this new message.
• Domino backend: at times an error in MWI after sending a message to an Aria subscriber
• The XML document which contains details of when Daylight Savings Time (DST) starts and ends needs to be updated to handle changes in time zone schemes
• Exchange Broadcast Distribution Lists (BDL's) need to be mailbox enabled by the MISCM for Exchange 2007.
• Improve system error handling of malformed faxes in the MAS fax mailbox.
• Audix TUI experiences problems and drops the call when re-recording a personal greeting on MM-Exchange system
• Add logging needed to debug SIP issues.
• Off line monitoring is erroneously monitoring users not in the local voice mail domain.
• Improve handling of multi part messages in the Audix and Serenade TUI's to resolve rare occurrences of subscriber disconnects during message review.
• The mailbox properties file gets corrupted and prevents a user from accessing his mailbox via the TUI.
• International versions of MM could generate dump files during Domino synchronization with the FEDB.
• After upgrading from MM1.1 to MM3.1, all the services have their startup type set to Automatic except the MM Service Connector whose startup type remains Manual. The service has to manually be started.
• Reviewing an unsent message using the Audix TUI before editing it, plays back the Exchange help message.
• The Out calling restrictions under the Caller tab of the Telephone User Interface in the VMSC do not work as expected.
• When sending a message from an MM through MN to an Exchange MM3.1, messages are not being received. The messages are being addressed correctly, the messages are getting delivered from the MN, but on the Exchange side the messages are not getting delivered.
• Pressing *0 while using the Audix TUI does not play the expected announcements ("No operator defined" followed by "Returned to previous activity. For help, press *H") but disconnects the call instead.
• Playback time on the Aria TUI is long (average time about 5 seconds) on Domino backend.
• Upgrading from MM3.0 to MM3.1 displays a failed screen because there is no installation log folder in the Temp directory.
• QSIG integration: MAS attempts to transfer to an invalid extension, a 1711 info event is output stating number unassigned. However, 15+ 1711 error events stating cannot accept call in current state are also outputted which provide no useful information. Call manager should be changed to only output the one useful 1711 info event.
• If a message is forwarded multiple times (3-4 ) using the Voice Form, without adding any subject line and the message is then played back from the TUI, only the first part of the message is read out. The other embedded parts of the voice message are not read out by the TUI.
• Need a connectivity tool to test general MAS connectivity from clients.
• Steady handle count leak is being displayed for the vserver process on S3400 System under load.
• Find Me and Notify Me features do not get enabled when vmenable is run.
• Small memory leak when running against Exchange.
• If Danish, Czech or Russian is set as the primary domain language in the VMSC, after a system restart it will revert to "Not Set".
• The addition of Czech, Danish & Russian exceeded the 20 language limit of the Statement Manager. These languages cannot be initialized.
• Two exceptions that occur at the same clock tick cause a deadlock in the Exception handler. This causes the vserver process to hang and the system then has to be manually restarted.
• In the drop-down box for a caller app language it is not possible to select Hebrew, even if it is installed on the system.
• The message playback time is GMT instead of the system default on a Domino system.
• The DCT tool transposes the IMAP4 and MWI passwords
• The FQDN (Fully qualified domain name) is still needed by MISCM for sysprep, even when not joining the corporate network. The DCT prevents entering of the FQDN in its UI by stopping the "." character from being typed.
• When a call is forwarded to MM on RNA/Busy from a 12 digit extension the call is treated as a direct call and the caller is offered to logon whereas it should actually ask the caller to leave a call answer message for the 12 digit extension's mailbox. When a call is forwarded from 10 or 11 digit extensions it works.
• Deleting an unsent message with the Audix TUI and Exchange backend doesn't work. The same unsent message is presented back to the user continuously and the user cannot finish reviewing his unsent messages.
• The TUI doesn't release the port when an error occurs during call answer and the port cannot be used until it is released.
• No attempt to retry path replacement was made by H323 when it received an error meaning that occasionally more ports were used than was necessary.
• Problems with Mexican and Spanish Aria TUI prompts. A 'shhh..' noise between phrases can be heard. The Spanish prompt for the dial by name option says Press *2 "whereas for English and French, the prompt for dial by name option says Press *.
• An intermittent problem deleting unsent messages using the Audix TUI.
• Getting an error message while testing WSO stating that the MAS can't access the default mailbox.
• Personal Operator schedule does not work. The Personal Operator schedule shows inactive when it is active.
• When data retrieved by the Operational History viewer is exported to a text file, the time of each event is 5 hours ahead of the time seen in the Operational History viewer.
• When the users call to retrieve their messages, the time given by the TUI is off by 5 hours.
• When a WSO load with 500 subscribers is run on a stand alone server to interface with a Domino system where WSO has been activated, the vserver is periodically reset.
• After creating a new user with the Audix TUI the default media message order does not take effect
• When the Assistant tab in Subscriber Options is opened, the Find me rule and MWI features have no rules listed. The features need to be unchecked and rechecked to display the rules.
• Excessive 1855 informational events in the event log for each subscriber. This event should only be logged when the mailbox properties error is corrected.
• When a standalone language pack (Arabic, Russian, Czech, Danish) is installed, it causes the uninstallation of patches and service packs.
• While reviewing PDLs using the TUI, contacts as well as the lists are read out.
• Notify Me messages should display the senders name and not the senders mailbox address
• A problem with "delete on exit" has been resolved ensuring that deleted messages are always removed when this setting is chosen.
• In Audix TUI, if the Extended Absence greeting (EAG) is deactivated and then you try to listen to or record an EAG, it plays a prompt "Extended absence greeting not recorded"; instead of playing the prompt "Extended absence greeting is recorded but not active."
• The Address Templates portion of the MAS installation setup fails on a 64 bit version of a Windows 2003 server.
• After changing a trusted server protocol password in the Messaging Servers Administration pages in VMSC, administrators must restart all MAS servers in the VMD for the change to take effect. A MAS restart should not be needed for changes to the passwords to take effect.
• A user's Extended Absence status was not being saved properly when they hung up without explicitly confirming the change.
• Using the "incoming ring count" feature to set the ring count for Analog integrations does not actually change the ring count.
• If an error is made while saving a greeting, the system prompts to start recording a message instead of saying there is a problem and disconnecting the call.
• After login to a mailbox , if the user enters "2" then "3" ,MM disconnects the call and plays the voice prompt "This call is experiencing difficulties. Please try again later.." is heard. What TUI does this apply to?
• The Call Me / Notify Me event log messages have been inadvertently renumbered through addition of new definitions in the middle of the message file and the original order needs to be restored.
• The called party information is not properly identified by MM for certain call scenarios. The most common call scenario is when vectoring is used on the CM.
• Message header showing a 1 hour later timestamp on a Domino system.
• SNMP alarming needs to send alarms to multiple destinations.
• Aria TUI changes to support native fax on Exchange.
• Unable to transfer to MBs with Quick Message
• A User cannot log into his own mailbox by calling his number if his mailbox is full. The following prompt is heard "The person for which you wish to leave a message does not have enough available space in his or her mailbox. We are not able to take your message at this time." This is incorrect as the user is trying to log into the mailbox, not leave a message.
• A problem has been fixed where the H323 link to the switch needed a MAS restart to recover the integration
• Problem with Call Me if a Notify me rule contains multiple email addresses
• A section of code needs to be modified to prevent a potential exception in the Call Me server.
• An administrative message is sent back to the sender of a message if the recipients mailbox is full. While trying to listen to this administrative message with the TUI, the user hears silence and after a minute or two is disconnected. This causes the MAS service to restart.
• Message type is wrong on notifications for networked voice messages. If two separate Notify Me rules are created for voice mails and call-answer, users receive two notifications for the call-answer call; one notification for the call-answer rule and the other for the voice mail rule. The notification for the voice mail rule should not be received.
• To allow MM to support vectoring when using a SIP integration to connect with Communication Manager release 4.1.
• When a user forwards or rewinds the message while the TUI is playing a message header an exception is generated
• On an MSS system, notification messages sent to multiple email addresses do not get delivered to all the recipients. Only the first email address receives the notification message.
• Event message IDs that have been changed for the Callback Server need to be changed back to the original IDs
• A message that has a failed fax reception is sent in case the message has other useful parts (such as a voice part). However if there is actually no voice part, a message with a 0-byte TIIFF attachment is sent. This message should not be sent if there is no voice part.
• Heartbeat errors to the MSS (1642 events)
• Notify Me notifications are not received after installing SP2 on Windows 2003. Notify Me works fine on Windows 2003 SP1.
• MAS servers are failing with all ports returning fast-busy under heavy fax load.
• Fax sender generates mini dumps and prevents all fax sending until the service is restarted.
• Languages set are English, French and German. After selecting a language (German), the system still says English and all further prompts are in English. The CCI reverts back to the primary language (English) in spite of selecting another language.
• MM has an old version of the MCAPI library. This needs to be updated.
• In a multi-MAS setup, Find Me diverts the call through one MAS correctly in the first attempt but if it tries to divert it through another MAS, it doesn't work in the first attempt. It diverts the call to a wrong number (previous Find me number set).
• If the Notify Me message is from an external caller, the sender name field in the Notify Me message shows 'non-mail-user@..' instead of 'unknown sender'.
• A log line was removed that caused a handled exception. No user or system impact was observed.
• The tracing service creates three new scheduled tasks every time the server is stopped and started. The customer can periodically go in and delete the jobs to delay the machine form crashing but the system will eventually crash.
• Active directory is now set to Native Mode and anonymous access to the server is restricted.
• Non-essential services like the Printer Spooler Service and the File Replication Service should be disabled or removed during MAS installation.
• During MAS installation, Auditing is not enabled. The customer has to manually activate Auditing. It should be enabled by default during installation. If it is not enabled Windows Event Viewer does not log event entries in the security log.
• The SIP integration has been improved to make the use of out calling from the server less susceptible to toll fraud.
• Unable to delete/add a PDL if it contains a tombstone member. While reviewing the PDL from the TUI, as soon as the tombstoned member is reached, the call gets disconnected.
• When a fax send fails its last retry because the actual fax protocol fails then a success event (113) is wrongly generated. The sender is notified that the send failed but the success event logged is incorrect.
• MM returns a malformed response to a MWI Interrogate request resulting in retries that are unnecessary. This problem had no detrimental affect on MWI lamp status but the inefficiency has now been resolved.
• Selecting * on the Aria TUI incorrectly prompts "please enter password" when the prompt that should be heard is "Please enter the mailbox number of the person you are calling."
• An upgrade to 3.1 from 3.0 causes the MAS to restart every 7 minutes and creates 1300 events.
• An application is required to enable the Windows Update Service. What application is required?
• An automated tool to correct the multiple $personextensibleschema on the Domino server after the MM installation is needed so that the DUC Subscriber Admin page can be displayed.
• The MM tab appears when the Active Directory is searched (right click on domain, do? Find.) If you double click on a user a who does not have an Exchange mailbox an error is received when the MM tab is clicked.
• The serviceability section in the MAS Voice Mail System Configuration (VMSC) tool needs to be extended to allow two NMS destinations and a field to provide a choice for the acknowledgement types needs to be added.
• Deleting an unsent message on Audix TUI and Exchange backend doesn't work. The same unsent message is presented back to the user continuously and the user cannot finish reviewing his unsent messages.
• SQL service is running as local system account.
• When user changes the password using Subscriber options an error occurs but the password is changed.
• When MAS Service is stopping with all other MM Services still running, the MAS experiences an exception and generate dump files.
• Remove TerminateThread call in the umlib::umThread class.
• Danish, Czech & Russian cannot be set as a domain primary language.
• Mailbox Monitor hangs after failed Imap4 connection to MSS.
• The Audix TUI may disconnect a user when reviewing a personal distribution list that contains a deleted user.
• *T fails after entering the mailbox to transfer to, but works if you dial by name.
• MM with SIP integration is not recording messages correctly when the caller hung up at the end of recording their message and do not press pound and then send, results into logging dump events.
• Notify me is not working when a time zone calculation is employed within its schedule.
• Duplicate entries are being added to the MWIStateDB.
• Remove non essential services.
• Exchange SO Online Help Needs Modification.
• Exchange 2007 - an MAS with Exchange 2007 system management tools installed cannot create external caller mailboxes for Exchange 2000/2003 non-Peers.
• Fast busy is heard when handling heavy fax traffic.
• Security: Administrative user auto login password exposed in registry.
• Replay of voice+fax message does not play the voice part of the message.
• MM3.1 with Exchange backend - Clicking the Advanced option causes ADUC to shut down.
• 60 Prompts missing from En-Au in Audix TUI.
• Add version information to Add-Monitor-Mbx and EnableWU.
• MM 3.1 SP1 FM still does not work in multi MAS environment.

MSS CHANGES SPECIFIC TO THIS SOFTWARE RELEASE

• Security: Pen test indicates web server should use SSLv3
• The SSH service supports the protocol version 1.
• SNMP alarming needs to send alarms to multiple destination.
• Restore reported successful even if post-restore script fails.
• The system has multiple operating system accounts with the same User Identification Number (UID).
• The system is vulnerable to a serious denial of service attack based on the way the system is configured.
• The PAM configuration of the system does not track last login, or prevent the use of null passwords and track last login failed attempts.
• The apache web server is found to be exposing information without proper authentication.
• The user is not able to add a mailbox with default password. This is only if the password is the mailbox with 11 at the end.
• The remote subscribers are removed when LDAP timeouts.
• Install: java is not installed on the MAS which causes the user a problem if they try and use the Messaging Administration web screen on the MSS.
• The windows domain setup restricts to the domain administrator.
• The MSS server configuration allows directory listing.
• The SSL cookies are not secure.
• Clean up the errors in the web server log.
• Check and correct ownership of LDAP transaction logs.
• The MAS host information is not saved if there is any error/warning about corporate LAN.
• The incorrect syslog messages for directory updates.
• The Administration History web page does not display warning if max entries is hit.
• The current state of telnet connection is wrong on the Telnet Administration page
• Add the IDMU option to the AAA admin page.
• Support required for the Audix devices on the old S3400 motherboards.
• The ping diagnostic page does not work.
• The traffic measurement is not working from the console.
• During an audit the corrupted data is written to the tracelog but that log rolls over too quickly and the corrupted data is lost.
• Add README file to MCAPI library package.
• Weekly audits were incorrectly removing message files.
• The log dump tool is not working.
• The console browser rejects server certificate.
• Save does not work for AAA configuration on a fresh install.
• Using the administration history web page can result in the httpd ssl_error_logs getting rather large.
• There are errors in cron entries.
• The mailbox Lockout is not occurring despite many repeated failed login attempts with web client.
• There is an alarm is being raised when fan rpm level exceeds 5000.
• Attempting to disable Notify Me in VMSC results in the following error "Failed to save configuration data. If you have recently altered this property, please make sure that the MAS Voice Server service has successfully restarted if previously requested to do so."
• IMAP4 requests did not receive response due to a deadlock.
• Format errors were found in logon security warning message.
• Expunging a message caused a core dump.
• When an invalid or unavailable IP address is placed in the LDAP-AAA server field, the login page does not work and gives the error "Could not connect to login_proxy."
• Size of certificate name field on certificate management web page was restricted to 15 characters.
• While trying to modify the trusted server information, an error is received.
• Size of security warning text field on security warning web page is restricted to 5000 characters
• The ELA trusted server alarms come and go frequently, even when the customers are not using the ELA.
• The Software Management Software Update screen displays many low-level packages and should display only high-level packages
• Messaging Measurements web page failed when the telnet daemon is not started.
• All TUI's are unable to create a message in the draft folder.
• After installing MSS using Web admin and creating the Postmaster mailbox, the Subscriber Management page displays a message in red about creating the Postmaster mailbox. The Text needs to changed so the correct information is provided.
• SFTP LAN backup failed when the backup directory name is too long
• Fan alarm is being raised until RMB is reset.
• Log entries are being created for notify me enabled subscribers when the server side folder gets changed.
• Messaging Measurements web page failed when telnet not in iptables.
• Trusted server name was allowed to be "tui" (case insensitive).
• An alarm is being raised when fan rpm level exceeds 6000.
• Cached web pages remain in the client's web browser creating a situation of having secure data accessible on the client's PC.
• Auto complete is not disabled for the MSS and MN login form. Due to this a user's login ID and password are stored and can be retrieved by anyone accessing the user's computer.
• While trying to login to an ELA mailbox via the Aria TUI, users get a message stating that there is a problem with the system please try again later .
• PDLs with tombstone member were unable to be added or deleted
• Protocol diagnostic web pages were vulnerable to some security issues.
• Anonymous LDAP access to the MSS could not be turned off.
• Some web pages were vulnerable to security issues
• Anonymous LDAP user is allowed access to all information.
• Ais_net was causing core dumps. What condition was actually causing the core dump?
• Samba release corrected security vulnerabilities.
• Aria message order on subscriber web page was incorrect.

Summary of WSO issues fixed in this service pack

• When the Automatic Notification Rule to send a Page when any new message arrives in the mailbox is modified via SO and the same rule is opened in WSO then the Pin/Message text box is populated with the string %1%.
• WSO needs a web method to return the Personal Operator mailbox time zone.
• The WSO installation on a stand alone server fails due to an incorrect virtual directory setup.
• WSO Time zone of personal operator needs to be considered while showing schedules.
• The notification rules page does not work properly when the Pager method is selected.
• The functionality which requires the use of schedules (Find me, Call me, Notify me) is not administrable from within WSO.
• The Attendant schedule does not update after applying a Personal Operator with a time zone difference.
• Time zone is not calculated correctly when subscriber's time zone is set to GMT.
• Greetings cannot be recorded with the AVP.
• Remove 'unsupported OS/browser combination' warning for IE7.0.
• WSO tries to retrieve the attendant schedules from an MAS it is not connected to.
• When a WSO patch is installed and then WSO is uninstalled on a stand alone server, WSO can not be reinstalled on the system because the patch that had been installed can not be uninstalled.
• Certain users, mostly remote users across the WAN are getting WSO error page when trying to login.
• WSO does not display PDL's unless the Identifier is unique - The identifier is NOT a required field.

BASE RELEASE

The software update is only intended to be installed against the following release(s) of MM:

• MM 3.1

RELEASE SCOPE

This software update contains code changes applicable to MM when installed against the following Message Stores:

• Avaya Message Store
• Microsoft Exchange
• Lotus Domino

BUILD SCOPE

This software update (7.1.348.0) is only intended to be installed against the following builds of MM or higher:

• MAS 7.1.229.0 (base release)
• MAS 7.1.229.0 (software-only install for Microsoft Exchange systems)
• MSS 3.1-12.1 (base release)
• WSO 7.1.229.0 (base release)

For detailed information on the installation of this Service Pack refer to the Release Notes - 
Release Notes for Avaya Modular Messaging 3.1 MM310100 Service Pack 1

File name - MM310100.exe
File size - 79.1 MB (82,984,960 bytes)

Visit the Download Center to download the software.