Avaya Interaction Center helps organizations optimize use of resources to deliver exceptional customer care and service across virtually any chosen voice, email, or web communication channel. The platform includes a universal, media independent contact engine and customer interaction repository that offers users a means to personalize routing and agent selection according to enterprise customer segmentation strategies and service levels.
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A customizable dashboard to provide quick access to the information you use most.
Enabled users can Ask Ava to leverage the concierge services or chat with a live agent
Getting Support by selecting a Product puts documents, downloads and solutions at your fingertips.
Streamlined service request forms that make it easy to submit a ticket.Close