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Daylight Saving Time Change Information


Document Id:	KB01082885
Last Modified Date:	02-22-2010
Support Goal(s):	Avaya Process
Access Level:	Internal Restricted

Description (Problem Clarification)

The Avaya support teams hope that all of our customers have a smooth transition to Daylight Saving Time.

If you have applied 2007 DST remediation to your Avaya product(s) in the North America locations and rebooted your system where recommended, please disregard the remediation instructions for the upcoming time change.

Note: Many locations in Australia do not observe Daylight Saving Time. See attachment for Australia specific information.

Below are the Daylight Saving Time changeover options that you may choose:

Option 1: A self-service option is available. For the products that require a patch, view downloads that are applicable to your solutions, and follow the installation procedures provided on this page.

Option 2: Remote and/or training assistance are available. If you require a patch or assistance from Avaya, you may use the self-service web ticketing option, or call the GSD number +1-800-242-2121, or your in-country support number and ask for assistance.A time and material ticket will be created, and someone will get back to you on a first come, first serve basis.

Updates for S8xx0 Series Media Servers Running Communication Manager Software

Several localities worldwide have already extended their Daylight Saving Time rules or will do so in the future. Avaya Communication Manager can automatically adjust for Daylight Saving Time, based on the built-in rules for Daylight Saving Time for each locality. If there is a change in these rules for a particular locality, Avaya Communication Manager may require software updates.

Changes in Avaya Communication Manager to handle new Daylight Saving Time rules are dependent on Red Hat, the Enterprise Linux vendor for Avaya Communication Manager. After Red Hat has delivered a new version of the pertinent Daylight Saving Time rules file, that file will be incorporated into Avaya Communication Manager in the next feasible major (e.g., CM 5.0), minor (e.g., CM 5.1), or update release (e.g., CM 4.0.1). In some cases, Communication Manager updates may not be available soon enough to accommodate support of changing Daylight Saving Time rules. In those cases, manual procedures must be followed.

Avaya strongly recommends that customers with S8xx0 Series Media Servers running Communication Manager 2.x, 3.x and 4.0 releases upgrade to a newer release. Alternately, patches are available for selected releases of Communication Manager. Note that some releases of Communication Manager, such as 1.x, 2.0 and 2.2.1, must first be upgraded to a more current release before being patched.

After applying the appropriate Daylight Saving Time patch, it is necessary to reboot the S8xx0 Media Servers. Customers who previously installed the patch without rebooting should do so.

Consult Methods for Updating Daylight Saving Time Rules and the appropriate Communication Manager entries in the product matrix below for instructions on how to proceed.

Resolution Plan

The table below lists several of Avaya's products for which Daylight Saving Time support has been defined. This list is not exhaustive, but it does represent all of the products that have been analyzed and are deemed as potentially impacted by the new DST schedule.

For products not listed, please consult product documentation for instructions on how to manually change the system time.

If your business application has a critical need for accurate time stamping on messages, call detail records or if it relies on the system’s time-of-day clock to schedule software events, you are advised to review the material on this and other related pages to help you decide what actions are appropriate for your situation.

If modified DST software (patch or upgrade) is not installed, your system’s clock may be changed manually. The modified DST software may be installed at any time, just be aware that your system clock will need to be changed manually on four dates throughout the year until the modified DST software is installed.

*Product*	*Product Change Notice (PCN)*	*Product Support Notice (PSN)*	*Manual Clock Change Instructions*	*Customer Installable?*	*Note:*
46xx (H.323), 24xx, 96xx (H.323) Telephones	-	-	N/A	-	No change required - Communication Manager provides timestamp.
46xx (SIP) Telephones	-	1181U	< In PSN	Yes
6400, 7400, 8400 Series Telephone Sets	-	-	KB01039028 Click Here	-
Access Point Devices	-	-	KB01037434 Click Here	-
All PC based applications	-	-	KB01041250 Click Here	-
Application Assurance Networking (CNA/APC)	-	1189U	-	Yes
Application Enablement Services 3.0	1556BS3 Bundled: 700419781 SW-only: 700419773	-	None	No	Avaya Global Services Delivery technician (remote) and CD needed if upgrading software from 3.0 to 3.1.2.
Application Enablement Services 3.1.x	-	-	KB01037324 Click Here	Yes	DST patch available here.
ASG Defender	-	1183U	See Note >	No	Requires Ion Networks remote support, not Avaya. Manual procedure is to login to unit and use "sdt" command to change clock manually.
ASG Guard	-	1183U	See Note >	No	Requires Ion Networks remote support, not Avaya. Manual procedure is to login to unit and use "sdt" command to change clock manually.
Cajun	-	-	See Note >	Yes	Change time zone offset manually using "set timezone" command.
Cajun 550 and 880 Switch	-	-	KB01083749 Click Here	-
Cajun A500 Switch	-	-	KB01041250 Click Here	-
Cajun P300 Switch	-	-	KB01041250 Click Here	-
Call Center	-	-	N/A	-	No action required - software embedded in Communication Manager.
Call Management System (CMS) R14	-	-	-	-	New DST rules built into software.
Call Management System (CMS) R13/R13.1	1567PS5 700416837 or 1568PS5 700426240 For both PCNs: 700416803 700426232 700289903 700416829	1180U	KB01003800 Click Here	Yes	Suitable tools required to transfer downloaded ISO image onto CD. CD may be ordered from Avaya otherwise.
Call Management System (CMS) R12	1448BS10 700289895 700289903 700288996	1180U	KB01003800 Click Here	Yes	Suitable tools required to transfer downloaded ISO image onto CD. CD may be ordered from Avaya otherwise.
Call Management System (CMS) R11	1358BS11 700212749 108922477 700280688	1180U	KB01003800 Click Here	Yes	Suitable tools required to transfer downloaded ISO image onto CD. CD may be ordered from Avaya otherwise.
Call Management System (CMS) R9	1325BS11 108922469 108922477 700248743	1180U	KB01003800 Click Here	Yes	Suitable tools required to transfer downloaded ISO image onto CD. CD may be ordered from Avaya otherwise.
Call Management System Supervisor	-	-	N/A	-	No change required - handled in CMS.
CAS for Unix, CAS for Windows	-	-	KB01041250 Click Here	-
CDRU	-	-	KB01041250 Click Here	-
CentreVu Agent, Supervisor, BCMSVu	-	-	KB01041250 Click Here	-
CMAPI 2.1	-	-	See Note >	Yes	Login as "root" and use "date" command to change clock manually.
Communication Manager, Release 1.x	-	-	KB01084332 Click Here	Yes	Refer to this articlefor information on Methods for Updating Daylilght Saving Time Rules KB01084331 Click Here. No DST patches are available. Upgrade to the latest Communication Manager release. If an upgrade cannot be performed, a manual procedure must be used, please see KB01084332 Click Here.

Communication Manager, Release 2.0.1, 2.1, 2.1.1, 2.2, 2.2.2, 3.x, 4.0	1585PS4	-	-	Yes	Refer to this article for information on Methods for Updating Daylilght Saving Time Rules KB01084331 Click Here. To use a patch for S8300, S8400 and S8500 servers, follow the instructions in KB01084330 Click Here. To use a patch for S87x0 Series servers, follow the instructions found in KB01084333 Click Here. If an upgrade cannot be performed, or a DST patch cannot be applied, a manual procedure must be used, please see KB01084332 Click Here.
Communication Manager, Release 2.0, 2.2.1	-	-	-	No	No DST patches are available. Upgrade to the latest Communication Manager release. Refer to this articlefor information on Methods for Updating Daylilght Saving Time Rules KB01084331 Click Here. For US / Canada, if you cannot upgrade to the latest Communication Manager release, you may first upgrade to Communication Manager 2.2.2, then follow the patch instructions for that release for the appropriate server. If an upgrade cannot be performed, a manual procedure must be used, please see KB01084332 Click Here.
Communication Manager, Release 3.1.2, 3.1.4, 3.1.5, 4.0.1	1601PS2	-	-	Yes	Refer to this articlefor information on Methods for Updating Daylilght Saving Time Rules KB01084331 Click Here. To use a patch for S8300, S8400 and S8500 servers, follow the instructions in KB01084330 Click Here. To use a patch for S87x0 Series servers, follow the instructions in KB01084333 Click Here. If an upgrade cannot be performed, a manual procedure must be used, please see KB01084332 Click Here.
Computer Telephony	-	-	See Note >	Yes	Go to Microsoft update located at http://support.microsoft.com/gp/cp_dst. Manual procedure is to use "Control Panel > Date and Time" on PC to update clock manually.
Contact (Call) Center Express	1507BS1 700366289	-	See Note >	Yes	Go to Microsoft update located at http://support.microsoft.com/gp/cp_dst. Manual procedure is to use "Control Panel > Date and Time" on PC to update clock manually.
Converged Network Analyzer	-	1189U	-	-	See Application Assurance Networking.
Conversant Version 4	-	-	KB01083698 Click Here	-
Conversant Version 5 and above	-	-	KB01083698 Click Here	-
Conversant V8 & R9	-	1198U	< In PSN	Yes	Download and install DST patch. Visit the IVR Download site to get the DST patches.
Conversant - V7 and older	-	1198U	< In PSN	Yes	Visit the IR Download site to get the DST patches.
DEFINITY Audix	-	1093U	KB00135540 Click Here	Yes	Manual clock change only, no DST patch.
Definity BCS	-	-	KB01083704 Click Here	-
Definity G1, G3	-	-	KB01085460 Click Here	-
Definity G2	-	-	KB01040868 Click Here	-
Definity ECS	-	-	KB01085460 Click Here	-
Definity Network Management	-	-	KB01041250 Click Here	-
Definity One Media Server (S8100)	-	-	KB01031381 Click Here	Yes	Manual clock change only, no DST patch.
Definity Prologix	-	-	KB01085460 Click Here	-
Definity Server SI/CSI Definity Server R	-	-	See Note >	Yes	Use the "change daylight-savings rules" command on the Media Server.
Dialog Designer	-	-	-	Yes	Solaris patch available from SUN Web site.
DSA	-	-	KB01041250 Click Here	-
EDG	-	-	KB01041250 Click Here	-
Enhanced Service Center (ESC)	-	-	KB01084338 Click Here	Yes	The ESC resides on a Conversant 6 or 7. DST must be turned off and the time changed manually twice a year if located in an area that observes DST.
Expanded Meet-Me Conferencing (EMMC)	-	1214U	-	Yes	Not time-dependent.
Extreme Products	-	-	-	Yes	Click here to find out how Daylight Saving Time changes affect your Extreme products (Requires login).
GuestWorks	-	-	KB01085460 Click Here	-
Integrated Management, All Applications (ASA, VAM, VMM, FPM, MSA, NMC)	-	ENM: 1192U FPM and MSA: 1193U VAM: 1194U VMM: 1188U	See Note >	Yes	3.1 Windows applications will accept the DST patches, available here: IM patches. Earlier versions will require a manual clock change or an upgrade to 3.1. 3.2 Linux applications will accept the DST patch. Earlier versions will require a manual clock change or an upgrade to 3.2. Alternatively, the system clock may be updated manually by using "Control Panel > Date and Time" on Windows or "Adjust Date and Time" on Linux.
Interaction Center	-	1185U	None	Yes	No manual clock change procedure available, must apply DST patch.
Interactive Response	-	-	None	Yes	Visit the IR Download site to get the DST patches and Service Packs.
Intuity Audix 770	DST Update information Click Here	-	N/A	-	System time taken from Communication Manager. Timestamps on TUI message playback may be out of synchronization with the system clock. If so, a Remote Field Update is available and must be applied by Avaya Global Services Delivery.
Intuity Audix LX 1.1	DST Update information Click Here	1097U	-	No	PCN 1400B requires software CD and is only needed if system is below 1.1-5.3. Tier III must perform upgrade. DST patches may be applied to any system that is 1.1-5.3 or higher by Avaya Global Services Delivery. See information at the top of this page for special remedial actions that may be required for this product.
Intuity Audix LX 2.0	-	-	N/A	-	New DST rules built into software.
Intuity Audix R4.4 & Hicap	-	1094U	KB00146880 Click Here	Yes	Manually change the system clock and set "DST" to "no." No DST patch.
Audix All Releases	-	-	KB00135000 Click Here	-	Instructions for using the System Clock Form KB00135000 Click Here. How to check system time for accuracy KB01083835 Click Here.
Intuity Audix Fax Messaging	-	-	KB01083834 Click Here	-
Intuity AUDIX MultiMedia	-	-	KB01083834 Click Here	-
Intuity Audix VS	-	-	KB01083834 Click Here	-	Daylight Saving Time settings for Intuity Products Click Here.
Intuity Audix 5.0 & 5.1	-	1162U	R5.1 KB00146880 Click Here	Yes	DST patch may be applied to 5.1.53 (Tier III only), otherwise, upgrade to 5.1.56 from CD which contains DST patch and is customer installable.
Intuity Interchange	-	1096U	KB01083834 Click Here	Yes	Manual clock change only, no DST patch.
Intuity Lodging	-	-	KB01083834 Click Here	-
Intuity for Merlin Legend	-	-	KB01083834 Click Here	-
Intuity Message Manager	-	-	KB01083834 Click Here	-
IP Agent	-	-	See Note >	Yes	Refer to Microsfot site for OS patch http://support.microsoft.com/gp/cp_dst Manual procedure is to use "Control Panel > Date and Time" command on PC to update clock manually.
IP Office	-	1197U	< In PSN	Yes
IP Softphone	-	-	-	-	Timestamp provided by Windows OS.
IP600 Media Server (S8100)	-	-	KB01084075 Click Here	Yes	Manual clock change only, no DST patch.
Juniper Products	-	-	-	Yes	Visit the Juniper Web site at http://kb.juniper.net/index?page=home
MapD	-	-	KB00135560 Click Here	Yes	Manual clock change only, no DST patch. Not critical, only affects timestamps on error logs.
MasterDirectory	-	-	KB01041250 Click Here	-
Meeting Exchange CS 7000 Suite 9.3, 9.4 and 9.5	-	1148U	-	No
Meeting Exchange Enterprise & Service Provider Editions Suite 4.0 and Suite 4.1 for CS7x0 and S6200 and S6800	1592BS3 None	-	-	No	Submit request for implementation pricing via ORS (BPs) or Siebel Resource Request. Use MC 189086
Meeting Exchange Multilink System 70	-	1196U	< In PSN	Yes	Manual clock change only, no DST patch. Product is no longer supported.
Merlin 206, 410	-		KB00134860 Click Here	-
Merlin 1030/3070	-	-	KB01042942 Click Here	-
Merlin II	-	-	KB01042942 Click Here	-
Merlin Legend	-	-	KB01042258 Click Here	Yes	Manual clock change only, no DST patch.
Merlin Legend Standalone Auto Attendant	-	-	KB00135200 Click Here	-
Merlin Magix	-	1199U	KB01042258 Click Here	Yes	Manual re-programming, no DST patch.
Merln Magix & Legend Reporter	-	-	KB00140040 Click Here	-
Merlin Mail	-	-	KB00139980 Click Here	Yes	Manual clock change only, no DST patch.
Merlin Messaging	-	-	KB01038879 Click Here	Yes	This has not changed. Merlin Messaging time must be set by the Administrator manually twice a year if located in an area that observes DST.
Merlin Web Communications Server	-	-	KB00139980 Click Here	-
Message Networking 1.1	-	1103U	KB01084344 Click Here	Yes	Manual clock change only, no DST patch.
Message Networking 2.0	1570P 700327935	1104U	KB01084344 Click Here	Yes	PCN 1570P requires CD (PCAR) and is customer installable.
Message Networking 3.1	-	-	N/A	-	New DST rules built into software.
Messaging 2000 / Octel 100	-	-	See Note >	Yes	These products are on an OS2 operating system which has no DST setting. Time changes are done manually as they always have been.
Modular Messaging 1.1	-	1099U	KB00146982 Click Here	Yes	Manual clock change required on MSS. Microsoft patch required for MAS.
Modular Messaging 2.0	-	1100U 700361272	KB00146982 Click Here	No	See information at the top of this page for special remedial actions that may be required for this product. MSS update CD is required and is not customer orderable or installable. Technician dispatch also required.
Modular Messaging 3.0	-	1101U	KB00146982 Click Here	Yes	See information at the top of this page for special remedial actions that may be required for this product. Microsoft software update required for MAS. Web Client software also required.
Modular Messaging 3.1	-	1102U	-	Yes	Service Pack 3 (MM3.1 SP3) contains DST updates for Australia. Microsoft software update required for MAS.
Monitor 1	-	-	KB01041250 Click Here	-
MultiPoint Conferencing Unit	-	-	KB00147526 Click Here	-
NICE	-	1237U	-	Yes	Consult system documentation for steps to change clock manually. NICE DST Procedures can be found in KB01084198 Click Here.
Nuance Speech Attendant	-	-	N/A	-	No action required.
Nuance/ Speechworks: NuanceASR/Verifier(8.5/8.0) Nuance mrcp-server (1.x) Vocalizer (3.x/4.x) OSR (2.x/3.x) SWMS (3.0.x/3.1.x/4.0) Speechify 3.0 RealSpeak 4.5/4.0.x/3.51 Nuance Speech Server5.0 OSDM (2.x) Avaya Conversant (Nuance Proxy Client - NPC)	-	-	N/A	Yes	Customers are expected to proceed with whatever patch/upgrade is required by their OperatingSystem to be compliant with the new Daylight Savings Time change. The time is obtained from the OS.As long as the OS provides the correct time, there is no action required.
Octel 50	-	-	KB00147441 Click Here	-
Octel 100 and Messaging 2000	-	-	KB00147505 Click Here	-
Octel 200/300	-	-	KB00147505 Click Here	-
Octel 250	-	-	KB00147080 Click Here	-
Octel Aria	-	-	See Note >	Yes	Manual clock change only, no DST patch. From the Main Menu, select Menu 3. Input the correct time and date.
Octel Serenade	-	-	See Note >	Yes	Manual process only, no DST patch. Go to the update menu, "L DST", type "m dst" and enter the proper dates. Exit, update and save.
Operational Analyst	-	1185U	None	Yes/No	Not customer installable if upgrade from 7.0.3 is needed. No manual clock change procedure, must apply DST patch.
Partner ACS R6 and R7	-	1184U	KB01014165 Click Here	No	New product has DST updated software. Deactivate DST feature before manually changing system clock.
Partner ACS R5 (and older), Partner Endeavor, Partner II, Partner Plus, Partner Basic	-	-	KB01017855 Click Here	Yes	Manual clock change only, no DST patch.
Partner Mail	-	-	KB00140141 Click Here	Yes	Manual clock change only, no DST patch.
Partner Mail VS	-	-	KB01017918 Click Here	-
Partner Messaging	-	-	None	-	There is no time setting in the Partner messaging. It always gets its time from the Partner system.
Partner VS and ACS	-	-	KB00140720 Click Here	Yes	Manual clock change only, no DST patch.
PC based System Management Applications	-	-	KB01041250 Click Here	-
Predictive Dialing System (PDS)	-	1178U	-	No	The DST patch has been verified with PDS 12.0 SP5. Avaya Global Services can determine whether the patch may be applied on PDS 12.0 SP4 (case by case).
Proactive Contact	-	1143U	-	No	Contact Avaya Global Services for assistance.
Quick Edition	-	-	See Note >	Yes	Update time manually via provisioning interface, no DST patch.
S8100 Media Server	-	-	KB01005185 Click Here	Yes	Manual clock change only, no DST patch.
S8700	-	-	KB00135220 Click Here	-
Secure Services Gateway	-	-	See Note >	No	Upgrade to Release 3.1.21 or 3.1.22 - must open trouble ticket with Avaya Global Services - technician required. Alternatively, the clock may be changed manually by logging into system and use the "date" command: "date mmddhhmmyy", that is month, day, hour (01-24), minute, year (07).
SIP Enablement Services	-	1187U 700427180	< In PSN	Yes/No	Customers running 3.1.1 and later may need to edit the Maintenance -> Server -> Server Date/Time screen for the DST change to take effect. If an upgrade to 3.1.2 is needed, qualified technician and CD required.
SMDR for Merlin Plus	-	-	KB01038872 Click Here	-
Speech Attendant	-	-	N/A	-	No action required.
System 25	-	-	KB00135140 Click Here	-
System 75	-	-	KB00135100 Click Here	-
System 85	-	-	KB01013762 Click Here	-
TN801 MAPD Time Change	-	-	KB00135560 Click Here	-
Trouble Tracker	-	-	KB01041250 Click Here	-	-
Unified Communication Center	-	1109U	None	Yes	Microsoft updates required - details in PSN. No manual clock change procedure available, must apply DST updates.
Verint	-	1236U	-	Yes
Voice Director	-	-	KB01083834 ClicK Here	-
Voice Portal	1583BS1 Software only: 700383128 Bundled: 700383136	1047U	-	Yes	Update to 3.0.1.2, which has DST fixes. CD required.
WINspm	-	-	KB01041250 Click Here	-
Witness	-	1175U	KB01008363 Click Here	Yes	No manual clock change procedure available, must follow instructions in PSN. For DST instructions specific to: Witness Contact Store, KB01008363 Click Here. Quality Monitoring and Quality, KB01084358 Click Here. Workforce Management, KB01084359 Click Here.

Attachments

AustraliaMatrix[1].pdf


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