The application server, storage server, and AxC generate system alarms and error logs. You can view these using the System Management Interface screens.
You can send notifications generated by alarms to any of the following recipients:
Avaya services
A customer through a Network Management Station (NMS)
Avaya partners
Note Avaya partners need access to the Messaging system to receive these notifications.
Avaya Fault and Performance Manager through Secure Services Gateway (SSG) or Avaya Proxy Agent
Messaging uses the following serviceability agents to send alarm notifications to a service organization:
SAL: The serviceability solution for support and remote management of a variety of devices and products. SAL provides remote access and alarm reception capabilities. SAL uses the existing Internet connectivity of a customer to facilitate remote support from Avaya. All communication is outbound from the environment of the customer over port 443 and uses encapsulated Hypertext Transfer Protocol Secure (HTTPS).
SAL Gateway: A software package that facilitates remote access to support personnel and tools that need to access supported devices. The SAL Gateway is installed on a Red Hat Enterprise Linux host in the customer network and acts as an agent on behalf of several managed elements. The Application server sends the alarms to a SAL Gateway server. The SAL Gateway server is configured to forward the alarms to various NMS destinations. A SAL Gateway is also included in the CDOM on the server that runs Messaging.
SAL SNMP: The application server and storage server can also use SNMP to send the alarm notifications to a customer NMS.
The storage server provides support for SNMP GET requests. The application server does not provide support for SNMP GET requests. Neither the application server nor the storage server provides support for SNMP SET requests.