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A device group refers to the name of a group and the devices that make up the group. A device group can refer to:
A group of devices in a call center or help desk operation. In this environment, an application would
provide call routing for this device group
track incoming call statistics
A device controlled by a user such as a fax or modem
A device group can be assigned to either a user or a worktop.
You assign a device group to a user when you want to provide the user with permissions for controlling specific devices as well as assigning the type of control that the user can exert. This type of control is called Access Rights.
Device groups are used in the worktop object to indicate resources that are shared among the worktop objects that contain the device group.
A device group can be treated as an exception group. If the group is designated as an exception group, the TSAPI service treats the entire group as if it contained every device except for those devices in the device group.