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Recommendations for Active Directory and Lync User related Administration

You can configure name resolution independently from the Active Directory user administration, by setting up the Telephone Number field on the General tab with the e.164 phone number: +13033731018. Access Active Directory Users and Groups on the appropriate Domain Controller or system running Remote Server Administration Tools (RSAT).

By populating the E.164 number in the Telephone number box on the General tab in the Properties dialog box, the default behavior for RCC calls originated from this client is to resolve the Active Directory name and display as follows in the call window that appears at the called client:

John Smith

Work +1 (303) 373-1018 X731018 is calling you

If it is not easy to configure AD users with a +E.164 format phone number on the AD User record General tab, you can implement translations rules on the Microsoft Lync Server to normalize non +E.164 formatted numbers to +E.164 format. The Lync Client does not display the number for any contact that does not normalize to +E.164 format. Name resolution will fail for calls placed from any client whose number fails to normalize to +E.164 format. Setting up translation rules will also normalize numbers entered in the Lync Client search box, allowing the user to complete calls that might otherwise not complete.

For informartion about using the TR/87 Test features, see Using the TR 87 Test features