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AEServicesSNMPtrapsAlarmCodesAndMessages_Part2

SNMP Object Name:  avAesCtiLinkDown

SNMP OID:  .1.3.6.1.4.1.6889.2.27.2.2.2.2.0.1

SNMP Object Description:  The CTI Link is down.

Remediation Suggestions:  If the link remains down, review each service log file and use the AE Services Management Console Status screen related to the affected service to review the CTI link information.

Alarm Code Alarm Message INADS Trap NMS Trap Alarm Severity AES Release
AAES100 An AE Services TSAPI CTI link is down No Yes Minor 4.2.2
AAES101 An AE Services TSAPI CTI link is up No Yes Cleared 4.2.2
AAES102 An AE Services CVLAN CTI link is down No Yes Minor 4.2.2
AAES103 An AE Services CVLAN CTI link is up No Yes Cleared 4.2.2
AAES104 An AE Services DLG CTI link is down No Yes Minor 4.2.2
AAES105 An AE Services DLG CTI link is up No Yes Cleared 4.2.2
AAES108 An AE Services Call Info connection is down No Yes Minor 5.2.0
AAES109 An AE Services Call Info connection is up No Yes Cleared 5.2.0

SNMP Object Name:  avAesAepConnLinkDown

SNMP OID:  .1.3.6.1.4.1.6889.2.27.2.2.2.2.0.2

SNMP Object Description:  An AEP Connection link is down.

Remediation Suggestions:  If the link remains down, review the transport service log file and use the AE Services Management Console Status screen related to the Switch Connection service to review the link information.

Alarm Code Alarm Message INADS Trap NMS Trap Alarm Severity AES Release
AAES106 An AE Services AEP connection is down No Yes Minor 4.2.2
AAES107 An AE Services AEP connection is up No Yes Cleared 4.2.2

SNMP Object Name:  avAesWebLMConnLinkDown

SNMP OID:  .1.3.6.1.4.1.6889.2.27.2.2.2.2.0.3

SNMP Object Description:  The WebLM Connection link is down.

Remediation Suggestions:  If the link remains down, review the WebLM service log file, determine if the server is experiencing network related issues, and attempt to connect to the WebLM service.

Alarm Code Alarm Message INADS Trap NMS Trap Alarm Severity AES Release
AAES110 The WebLM connection is down No Yes Minor 5.2.0
AAES111 The WebLM connection is up No Yes Cleared 5.2.0