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Administering Auto Hold configuration

About this task

Use this procedure to enable or disable the Auto Hold feature for Microsoft Office Communicator clients and Microsoft Lync clients. When the Auto Hold feature is enabled, a Microsoft Office Communicator client or Microsoft Lync client that is on an active call will receive a notification (a toaster pop-up) of a new incoming call arrives. When the Auto Hold feature is disabled, a Microsoft Office Communicator client or Microsoft Lync client that is on an active call will be not notified if a new incoming call arrives.

Procedure

  1. Log into the AE Services Management Console.
  2. From the AE Services Management Console main menu, select AE Services > DMCC > Auto Hold Configuration.
  3. Perform one of the following steps:
    • If you want to enable the Auto Hold feature, make sure the Auto Hold check box is checked.

    • If you want to disable the Auto Hold feature, make sure the Auto Hold check box is unchecked.

  4. Perform one of the following steps:
    • If you want AE Services to refuse holdCall requests from Microsoft Lync and Microsoft Office Communicator clients, make sure the Prevent Lync and Office Communicator clients from holding calls check box is checked. When this feature is enabled, users can only place calls on hold via the device.

    • If you want AE Services to accept holdCall requests from Microsoft Lync and Microsoft Office Communicator clients, make sure the Prevent Lync and Office Communicator clients from holding calls check box is unchecked.

  5. Click Apply Changes.
  6. On the Apply Changes to Auto Hold Configuration page, click Apply to confirm your action.