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Verifying the TSAPI Windows client installation

About this task

After you have installed the TSAPI Windows client, use TSAPI Test to verify that the components in your configuration can communicate. Use this procedure to run the TSAPI Test application.

Procedure

  1. Click on Start > All Programs>Avaya AE Services>TSAPI Client>TSAPI Test Windows opens the TSAPI Test application.
  2. Complete the TSAPI Test Application dialog box as follows:
    1. In the Server field, select the tlink that corresponds to the AE Services Server and Avaya Aura® Communication Managerthat you want to test. Tlinks are names that the TSAPI Service assigns to the TSAPI CTI links between the AE Services Server and Avaya Aura® Communication Manager.
    2. In the User field, type your CT User user ID.
      noteNote

      A CT User is a person or an application administered in the AE Services User database with the CT User field set to yes. CT User authorization is controlled by the AE Services Security Database.

    3. In the Password field, type your CT User password.
    4. In the From field, under Make Telephone Call, type a phone number that is administered in Avaya Aura® Communication Manager.
      noteNote

      If the Security Database is enabled for the TSAPI Service, the CT User entered in step 2b must have permission in the AE Services Security Database to control this phone number.

    5. In the To field, under Make Telephone Call, type a second phone number that is administered in Avaya Aura® Communication Manager.
    6. Click Dial. If the call is successful TSAPI Test displays a message box with the message: Call successfully originated. Dismiss this message box to terminate call.
      noteNote
      • If the call fails, TSAPI Test displays a message box with the message: acsOpenStream() failed: Unable to make secure connection to server (-15). This error can occur when connecting to an AE Services 7.1.2 server with TLS 1.2 enabled, and the version of TSAPI client does not support TLS 1.2.

      • If a call is not successful, TSAPI Test displays a message box with a message that indicates the reason for failure. See Using TSAPI Spy while running TSAPI Test.

    7. Click Close to exit TSAPI Test.