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AE Services and Microsoft Lync Server 2010 and 2013 integration

This chapter provides the configuration tasks you must perform to integrate AE Services into an existing Microsoft Lync infrastructure. This document is not intended to be a comprehensive configuration guide. This chapter focuses only on the steps required to integrate AE Services with the Microsoft Lync Server.

The Avaya Aura® AE Services Integration for Microsoft Lync Server 2010 and Microsoft Lync Server 2013 is an application that provides click-to-call, and telephony presence. It enables users to operate more efficiently by launching phone calls from the Microsoft Lync client. As a result, people, teams, and organizations are able to communicate simply and effectively while working with Avaya and Microsoft applications. The AE Services Integration for Microsoft Lync is for customers who want a click-to-call solution that takes advantage of their existing Avaya Aura® Communication Manager.