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Checklist for AE Services Integration for IBM Sametime

Table 1. Checklist for integrating AE Services with IBM Sametime
# Task Admin domain Document or location in this document
1. Install Sametime Connect Client. Sametime Server  
2. Install Extended Status Feature and Telephony Status Feature Plug-ins. Sametime Server  
3. Administer the Sametime Server for integration with AE Services. Sametime Server See Manually Editing the avaya-aes-sametime.properties file.  
4. Administer a CTI link (ADJ-IP). Avaya Aura® Communication Manager See Administering a CTI Link for TSAPI, JTAPI, DMCC with Call Control, Telephony Web Service, or an AE Services integration (Microsoft or IBM Sametime), in Chapter 1 of the Administering and Maintaining Avaya Aura® Application Enablement Services, 02-300357.  
5. Check the status of the switch connection (from Communication Manger to AE Services). Avaya Aura® Communication Manager See Checking the status of a Switch Connection - from Communication Manager to the AE Services Server, in Chapter 1 of the Administering and Maintaining Avaya Aura® Application Enablement Services, 02-300357.  
6. Administer a switch connection from AE Services to Avaya Aura® Application Enablement Services. Avaya Aura® Application Enablement Services See AE Services integration for IBM Lotus Sametime - checklist, in Chapter 3 of the Administering and Maintaining Avaya Aura® Application Enablement Services, 02-300357.  
7. Check the status of the switch connection (from AE Services to Avaya Aura® Communication Manager). Avaya Aura® Application Enablement Services  
8. Administer an encrypted TSAPI Link. Avaya Aura® Application Enablement Services See Administering TSAPI Links in Chapter 3 of the Administering and Maintaining Avaya Aura® Application Enablement Services, 02-300357.
importantImportant

For the AE Services Integration for IBM Lotus Sametime, you must administer TSAPI links as Encrypted or Both. Use Both if another application uses encrypted links.

noteNote

To do this, select Administration > CTI Link Admin > TSAPI Links). On the TSAPI Links page, click Add Link. Then, on the Add / Edit TSAPI Links page, in the Security pull-down, select Encrypted or Both.

  • Select Encrypted if your AE Services Server is dedicated to the AE Services Integration for IBM Lotus Sametime.

  • Select Both if another application uses encrypted TSAPI links.

 
9. Verify that DMCC Server port 4722 is enabled (the default setting). This port is used for secure communication. Avaya Aura® Application Enablement Services In the AE Services Management Console, make sure the setting for DMCC Server Ports, Encrypted Port is enabled (Networking > Ports).  
10. Add users to the AE Services Security Database (SDB) (optional).
noteNote

You can not add a user directly to the SDB. You must add a user to the local LDAP database (AE Services User Management) and designate the user as a CT user.

Avaya Aura® Application Enablement Services (User Management) See Administering the Security Database in the Management Console.  
11. Administer settings for the dial plan. Avaya Aura® Application Enablement Services ( Management Console) See Chapter 6: Dial Plan Settings administration.  
12. Configure the Sametime Connect Client. IBM Sametime Connect Client See the Administering Sametime® Standard/Advanced 8.5.2 Interim Feature Release 1 documentation.  
13 Test the configuration. IBM Sametime Connect Client See Testing the Configuration.