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Administering the AE Services Security Database in the AE Services Management Console

About this task

If the AE Services Security Database (SDB) is enabled, the AE Services administrator will need to set up a CTI user for the Sametime account and grant that user unrestricted privileges.

noteNote

This is the account that will be added to the avaya-aes-sametime.properties file on the Sametime server. Make sure that the user denoted by the property avaya.aes.sametime.cmapi_username can be authenticated by AE Services.

Use this procedure to set up a CTI user for the Sametime account.

Procedure

  1. Log in to AE Services the AE Services Management Console.
  2. From the main menu, select User Management > User Admin > Add User.

    The AE Services Management Console displays the Add User page.

  3. Complete following fields (the required fields are marked with an asterisk) for the user you are adding.
    1. In the User id field, type the user_id you are assigning to the user (aesametime1, for example).

      A user ID (also referred to as a login id, a user name, or an account name) is a sequence of valid characters. The maximum number of characters is 32. Valid characters are as follows: lowercase a through z, uppercase A through Z, numbers 0 through 9, dash (-), and underscore (_). No other characters are permitted, including the space character or any ASCII control-character.

    2. In the Common Name field, enter a common name for the application, for example aesametime1.
    3. In the Surname field, type a surname (aesametime1, for example).
    4. In the User Password field type the password you are assigning to application.

      The default User Management password policy, which is based on a US standard keyboard, calls for a minimum of 8 characters, including a minimum of 1 upper case, 1 lower case, 1 alphanumeric, and 1 special character. The following characters are not permitted: $ (dollar sign), ’ (apostrophe), " (quotation mark), \ (backslash), the space character, and any ASCII control-character.

    5. In the Confirm Password field, re-type the assigned password.
    6. In the CT User field select yes.
  4. Click Apply.

    The AE Services Management Console displays the Add User Results page with the following message: User created successfully!

  5. From the main menu, select Security > Security Database > CTI Users > List All Users.

    The AE Services Management Console displays the CTI Users page.

  6. From the CTI Users page select aesametime1, and click Edit.

    The AE Services Management Console displays the Edit CTI User page.

  7. On the Edit CTI User page, click Enable, to enable unrestricted access.

    The AE Services Management Console displays the Apply Changes to CTI User Properties page, which prompts you to confirm that you want to apply the changes.

  8. Click Apply.

    AE Services applies the change to the aesametime1 account.