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Sample - administering Edward’s user profile with greater privileges

About this task

The next procedure in this implementation scenario is to administer Edward’s user profile with greater privileges. Recall that you want Edward to be able to make calls and to receive calls from any of the phones in the Help Desk group, and you want him to be able to monitor and track calls from each of their phones.

Procedure

  1. From the AE Services Management Console main menu, select Security > Security Database > CTI Users > List All Users.
  2. On the CTI Users page, select Edward.
  3. Click Edit.
  4. Complete the Edit CTI User page (for User ID Edward), as follows:
    1. In the Call Origination and Termination field, select HELP DESK. (This lets Edward make calls and receive calls from any of the phones in the Help Desk group).
    2. In the Device/Device field, select HELP DESK. (This lets Edward monitor calls that arrive at any of the phones in the Help Desk device group).
    3. In the Call/Device field, select HELP DESK. (This lets Edward track calls that are transferred to any of the phones in the Help Desk device group).
    4. Leave the check box for Call/Call unchecked.
    5. In the Allow Routing on Listed Device field, accept the default (None).
    6. Click Apply Changes.
  5. In the Apply changes to CTI User Properties page, click Apply.