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HTTPS is used for connecting a Master Avaya WebLM server and the AE Services Avaya WebLM client or embedded Local Avaya WebLM. The Master Avaya WebLM server can operate in an allocation mode or a pooled mode or both. For the allocation mode, the Master Avaya WebLM server acts as a client of the AE Services embedded Avaya WebLM to establish an HTTPS session and push a license file down to the AE Services embedded Local Avaya WebLM. For the pooled mode, the AE Services C++ and Java Avaya WebLM clients establish an HTTPS session to the Master Avaya WebLM server or the AE Services embedded Local Avaya WebLM to acquire a license.
During the TLS handshake, for an HTTPS client-server session, the server must send its identity certificate to the client and the client must validate the server’s identity certificate. For example, the Not Before date and the Not After date timeframe is valid, and the server identity certificate was signed by a trusted Certificate Authority (CA) known by the client, . If the client is unable to validate the server’s identity certificate, the handshake connection is terminated
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While attempting to connect to Avaya WebLM from the AE Services server or from a Master Avaya WebLM to the AE Services embedded Local Avaya WebLM, the connection might not get established. The following are some troubleshooting suggestions:
Pooled mode: Using the Management Console, verify that the CA certificate used to sign the Master Avaya WebLM server’s identity certificate is in the AE Services Trusted Certificate store. For a default System Manager installation where the Master Avaya WebLM is also embedded, the System Manager’s embedded CA is used to sign the System Manager server identity certificate. Each System Manager deployment creates its own unique CA certificate with the same Common Name. Therefore, when validating whether the System Manager CA certificate is installed on the AE Services server, ensure that the System Manager CA certificate Serial ID matches the Serial ID of the System Manager CA certificate in the AE Services trust store.
Allocation mode: Verify that the CA certificate used to sign the AE Services server identity certificate is in the Master Avaya WebLM trust store.
Verify that the port is not blocked by a firewall.
Verify that the Avaya WebLM server identity certificate has not expired.
Check the AE Services log files for a TLS/SSL connection error, for example, using an unknown certificate.