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Configuring AE Services to access an enterprise directory

About this task

Use this procedure to configure AE Services to access the enterprise directory for a TSAPI, JTAPI, Telephony Web Services, or DMCC application that authenticates to an external LDAP server.

Procedure

  1. On the AE Services Management Console main menu, click Security > Enterprise Directory.
  2. On the Enterprise Directory Configuration page, provide the following information:
    1. In the User DN for Query Authentication field, type the DN for the user object that AE Services uses for accessing an external or enterprise directory.

      Based on how users are set up in an enterprise directory, the user object could refer to a full name, a display name, a user login, an application name, or a server name, for example, cn=John Doe,cn=Users,dc=mycompany,dc=example,dc=com.

    2. In the Password field, type the password of the enterprise directory server.
    3. In the Confirm Password field, reenter the password.
    4. In the Base Search DN field, type the LDAP string that indicates where you want to start the search.
    5. In the HostName/IP Address field, type the IP address of the enterprise directory server.
    6. In the Secondary HostName/IP Address field, type the IP address of the failover server if your configuration supports a failover server for the enterprise directory server.
    7. In the User ID Attribute Name field, accept the default, uid.

      You might need to change this setting to match your LDAP implementation. The default attribute names of some popular LDAP implementations are as follows:

      • AE Services User Management: uid

      • Microsoft Active Directory: samaccountname

      • IBM Lotus Domino: uid

    8. Ignore the User Role Attribute Name field. It does not apply to TSAPI, JTAPI, DMCC, and Telephony Web Services.
    9. In the Port field, type the port number used for enterprise directory access. The default port is 636.
    10. In the Secondary Port field, type the port number used for the failover server for the enterprise directory server.
    11. In the Change Password URL field, type the URL of your password change system.
    12. Ensure that the LDAP-S option is selected and is read-only.

    Starting with AE Services Release 7.1, LDAP-S is required. The CA certificates used to sign the Enterprise Directory server identity certificate must be imported into the AE Services Management Console CA trust store.

  3. Click Apply Changes.