After you have installed the TSAPI Windows client, use TSAPI Test to verify that the components in your configuration
can communicate. Use this procedure to run the TSAPI Test application.
Procedure
Click on Start > All Programs>Avaya AE Services>TSAPI Client>TSAPI Test Windows opens the TSAPI Test application.
Complete the TSAPI Test Application dialog box as follows:
In the Server field, select the
tlink that corresponds to the AE Services Server and Avaya Aura® Communication
Managerthat you want to test. Tlinks are names that the TSAPI
Service assigns to the TSAPI CTI links between the AE Services Server and Avaya Aura® Communication
Manager.
In the User field, type your
CT User user ID.
Note
A CT User is a person or an application administered in the AE Services User database with the CT User field set to yes. CT User
authorization is controlled by the AE Services Security Database.
In the Password field, type your
CT User password.
In the From field, under Make Telephone Call, type a phone number that is administered
in Avaya Aura® Communication
Manager.
Note
If the Security Database is enabled for the TSAPI Service, the
CT User entered in step 2b must have permission in the AE Services Security Database to control this phone number.
In the To field, under Make Telephone
Call, type a second phone number that is administered in Avaya Aura® Communication
Manager.
Click Dial. If the call is successful
TSAPI Test displays a message box with the message: Call successfully
originated. Dismiss this message box to terminate call.
Note
If the call fails, TSAPI Test displays a message box with the
message: acsOpenStream() failed: Unable to make secure connection
to server (-15). This error can occur when connecting to an AE Services7.1.2 server with TLS 1.2 enabled, and the version of TSAPI
client does not support TLS 1.2.
If a call is not successful, TSAPI Test displays a message
box with a message that indicates the reason for failure. See Using
TSAPI Spy while running TSAPI Test.