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Adding CVLAN Links

About this task

CVLAN links are used by external and internal applications. For example, Avaya Interaction Center is an internal application that uses CVLAN links.

noteNote

By default, the CVLAN service is not started on the AE Server until you administer the first CVLAN link. After you administer the first CVLAN link, verify that the CVLAN service is running.

Procedure

  1. On Application Enablement Services Management Console, go to AE Services > CVLAN > CVLAN Links.
  2. Click Add Link.
  3. On the Add CVLAN Links page, do the following:
    1. In the Signal field, select a signal number.

      The signal number used by the CVLAN link and the CVLAN application must match.

      noteNote

      Prior to CVLAN R9 and AE Services 3.0, the range of CVLAN links was 1 through 8 instead of 1 through 16. If you select 9 through 16, ensure that your application is not hard coded to use signals 1 through 8 only.

    2. In the Proprietary check box, do one of the following:
      • Clear the Proprietary check box if the CVLAN link is for an external application.

      • Select the Proprietary check box if the CVLAN link is for an internal application.

      By default, the Proprietary check box is clear.

    3. In the Switch Connection field, click a switch connection value.
    4. In the Switch CTI Link Number field, select the switch CTI link number administered on Communication Manager for this CVLAN Link.
    5. warningWarning

      If you change the ASAI Link version, all active clients might be dropped when you put the change into effect.

      In the ASAI Link Version field, select the highest ASAI link version that the CVLAN application can support. AE Services supports ASAI versions 1 thru to 8. The default value is version 4.
    6. In the Heartbeat check box, select the setting appropriate for the configuration:
      • Select Heartbeat to enable the setting to designate the CVLAN service as the ASAI Heartbeat server.

      • Clear Heartbeat to disable the setting to designate the CVLAN application as the ASAI Heartbeat server.

    7. Click Apply Changes.
  4. On the Apply Changes to Link page, click Apply.
  5. Restart the CVLAN Service for the changes to take effect. To restart the CVLAN Service, do the following:
    1. On Application Enablement Services Management Console, go to Maintenance > Service Controller.
    2. From the Service Controller page, select CVLAN Service.
    3. Click Restart Service.

      The CVLAN service has successfully restarted when the Controller Status displays Running.