Administering Communications Server for the agent login ID
About this task
Perform the following steps before signing in to Microsoft Office
Communicator as an agent.
Procedure
Open the Communications Server console.
Click on Communications servers and pools, and select Users.
Right-click on the agent’s Display Name and select Properties.
Click on Advanced Settings… .
Enter the Tel URI parameter using the following format:
tel:agentID;phone-context=agent-login-id.domain
For example tel:1234;phone-context=agent-login-id.example.com
Where:
agentID is the agent’s login
ID, for example: 1234.
example.com is the domain name.
Next, have the agent log in to the Telephone/Softphone/Agent
software that is to be used.
Finally, have the agent sign in to Microsoft Office Communicator
and verify that calls can be answered and made successfully.
Important
Always sign out of Microsoft Office Communicator before logging
off the physical device to ensure that the Microsoft Office Communicator
sign in and the agent login states are always synchronized.