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Installing the AE Services license

About this task

To get the full functionality for AE Services you must install the AE Services license. Avaya sends the AE Services license file in an email message. If you did not receive a license file from Avaya, see Obtaining the AE Services license file. If you are upgrading from AE Services 6.1.x, 6.2, or 6.3.x, and you already have a license on a remote WebLM server (for example, the license was installed on a standalone WebLM server or System Manager), you need another license file. Uninstall the license file if you are upgrading from a major release to another release.

To get the full functionality for AE Services you must install the AE Services license. All AE Services 7.1.x offers require a new license to be installed when upgrading from AE Services 6.1.x, 6.2, and 6.3.x. AE Services 7.0.x offers that used an external WebLM do not require a new license file when upgrading to AE Services 7.1.x. AE Services 7.0.x offers that use the embedded WebLM require a new license file when upgrading to AE Services 7.1.x Software-Only version. All earlier AE Services releases require a new license file when upgrading to AE Services 7.1.x.

Upgrading from AE Services Release 7.0.1 to the Release 7.1.3 does not require new license if you are using the same hardware and the IP address.

noteNote

By default, the AE Services server has a 30 days grace period. If a license file has not been installed, the AE Services server will enter License Error mode. In License Error mode, you have 30 days in which to install a valid license file for AE Services. Error mode may also occur if an invalid (expired or incorrect) license file has been installed.

Procedure

  1. From the main menu of the AE Services Management Console, click Licensing > WebLM Server Access.
  2. From the Web License Manager Logon screen, type your WebLM user name and password, and click the arrow.
  3. From the WebLM Install License page, click Browse.
  4. Locate the AE Services license file, and select it.
  5. With the license file name displaying in the text box, click Install.

    WebLM uploads the license file to the WebLM server. When the process is complete, the server displays the message License file installed successfully.

    noteNote

    If you do not receive this message, see Troubleshooting licensing error messages.

  6. Verify that the license settings are correct for this customer.
    1. Click Licensed Products > Application_Enablement.
    2. Verify that the correct license settings are enabled.
  7. From the main menu, click Logout.
  8. Restart AE Services.