AE Services 7.1.x supports the following footprint matrix:
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DMCC — Third party call control: Microsoft OCS/Lync, IBM Sametime, Avaya Aura® Contact Center
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DMCC — First Party call control
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TSAPI, DLG, CVLAN
|
Profile
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Footprint
|
Maximum number of users or agents
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Maximum BHCC
|
Maximum number of users or agents
|
Maximum BHCC
|
Maximum Messages per second (MPS) Rate
|
Profile 1
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1 CPU and 4 GB RAM
|
1K
10K
|
20K BHCC
6K BHCC
|
1K
|
9K BHCC
|
1K MPS
|
Profile 2
|
2 CPU and 4 GB RAM
|
2.5K
12K
|
50K BHCC
12K BHCC
|
2.4K
|
18K BHCC
|
1K MPS
|
Profile 3
|
4 CPU and 6 GB RAM
|
5K
20K
|
100K BHCC
24K BHCC
|
8K
|
36K BHCC
|
2K MPS
|
Procedure
Modify the AE Services footprint flexibility using vSphere as follows:
 | Note |
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Install the AE Services 7.1.x OVA, or later before continuing with this procedure.
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- Connect to the host
or cluster using the VMware vSphere client.
- Log in using the admin login and password.
- Power off the virtual
machine:
- Right-click on the
virtual machine name.
- Select .
- Click Yes in the Shutdown Confirmation dialog box.
- Right-click on the
virtual machine name and select Edit Settings.
- Change the Memory Configuration:
- Click on the Hardware tab.
- Click Memory.
- Change the Memory Size to the appropriate limit.
- (Optional) Click on
the Resources tab.
- (Optional) Select Memory,
- (Optional) Verify the Reservation is set correctly.
- (Optional) clear the Unlimited checkbox.
- (Optional) Verify the Limit slide is set to the same value as the Reservation.
- Change the CPU configuration:
- Click the Hardware tab.
- Select CPUs.
- Change the Number of virtual sockets according to the limit requirement.
- (Optional) Click on
the Resources tab.
- (Optional) Select CPU.
- (Recommended) Verify
the Reservation is set correctly.
Avaya recommends the Reservation be set
to the value of multiplying the number of CPUs by 2400. For example,
if the number of CPUs is 3, the Reservation should be set to 7200. One CPU should be equal to 2200.
- (Optional) Uncheck
the Unlimited checkbox.
- (Optional) Verify the Limit slide is set to the same value as the Reservation.
- Click OK.
- Wait until the virtual
machine finishes the reconfiguration procedure.
- Power on the virtual
machine.