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Administering Lync Server for the Agent Login ID

About this task

Perform this procedure before signing in Lync as an agent.

Procedure

  1. Log into Lync 2010 or 2013 Server and open the Lync Server 2010 or 2013 Control Panel.
  2. Select Users and search or display the users you wish to administer.
  3. Enter the Tel URI parameter using the following format:

    tel:agent/ID;phone-context=agent-login-id.domain

    Where:

    • agent/ID is the agent’s login ID (for example, 1234).

    • domain is the domain name (for example, example.com)

    An example Tel URI parameter is:

    tel:1234;phone-context=agent-login-id.example.com

    Where:

    • 1234 is the agent’s login ID.

    • example.com is the domain name.

  4. Have the agent log into the Telephone/Softphone/Agent software that is to be used.
  5. Have the agent sign into Lync and verify that the agent can answer and make calls successfully.
    importantImportant

    Always sign out of Lync before logging off the physical device to ensure that the Lync sign-in and the agent login states are always synchronized.