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Upgrading the AE Services Integration for IBM® Sametime® on the Sametime Server

About this task

To upgrade the AE Services Integration for AE Services on a 8.5.2 Sametime Media Manager or Community server, use this procedure.

Procedure

  1. Stop the Avaya TelephonyPresence Services (if running).
  2. Shut down the Sametime Media Manager or Community server on which you want to install the AE Services plug-in.
  3. Download the AE Services plug-in installation program, Avaya-AES-Sametime-Installer-<version>.exe (Windows) or Avaya-AES-Sametime-Installer-<version>.sh (Linux) to the Sametime server, and save it to a convenient location.
    noteNote

    For Linux, run chmod 755 Avaya-AES-Sametime-Installer-<version>.sh.

  4. Perform one of the following steps:
    • For Windows:
      1. Log into the server as Administrator.

      2. Using Windows Explorer, go to the location where you saved Avaya-AES-Sametime-Installer-<version>.exe, and then double-click on that file.

    • For Linux:
      1. Uninstall the existing plug-in by following the instructions in the Uninstall section of this guide.

        noteNote

        The Linux upgrade process is facilitated by the backup of certain resource files during the uninstallation process and then utilizing the automatic restore of these files during the installation process.

      2. After uninstalling the existing plug-in, log into the server as root.

      3. Go to the location where you saved Avaya-AES-Sametime-Installer-<version>.sh, and then run ./Avaya-AES-Sametime-Installer-<version>.sh.

        noteNote

        X server is required for the installer. If you are logging into the Linux server remotely via ssh, you may need to use the -X options to redirect the X server output to your remote client (for example, ssh -X root@stcommunity1).

  5. On the Welcome dialog box, click the Next button.
  6. On the License dialog box, read the terms of the Avaya software license. If you agree to the terms of the license, click the I accept the terms of this agreement option button, and then click the Next button.
  7. On the Sametime Server dialog box, perform one of the following steps:
    • If you have Sametime Community Server, click the IBM® Sametime® Community Server option button.

    • If you have Sametime Media Manager, click the IBM® Sametime® Media Manager option button.

  8. Click the Next button.
  9. On the Packs to Install dialog box, click the Next button.

    On Windows, the Previous Install Detected dialog box appears. Linux upgrades do not detect previous installations and require the uninstallation procedure mentioned at the beginning of the upgrade section.

  10. Click the Yes button.

    The Installation Path dialog box appears.

    noteNote

    For Community Server on Linux, make sure the Notes Data Directory (default is /local/notesdata) is selected. For Media Manager on Linux, make sure the AppServer/profiles/<Profile Name> is selected.

  11. Write down the installation path that is displayed. You will need to know this path when you run configurator.bat later.
  12. Click the Next button.

    The Installation Settings dialog box appears.

  13. Click the Next button.

    The Installation Status dialog box appears, showing the status of the install. When the installation is complete, the Next button is enabled.

  14. Click the Next button.
  15. On the Installation Complete dialog box, click the Done button.
  16. Restore the FQDN of the Community Server in the st.telephony.adapter.properties.bak file. This file is updated from release to release, and a manual update of this file is required. Copy the value of connecting.server.dns=<CommunityServerFQDN> to the new st.telephony.adapter.properties file in the following location:
    • For Community Server: the .\telephony_ext\AES\resources folder.

    • For Media Manager: the .\sametime_tcspi\AES\resources folder.

  17. Update the ConferenceManager.properties file. See ConferenceManager.properties file configuration for more information.
  18. Start the Sametime server.
  19. Start the Avaya TelephonyPresence Services after the Sametime server has completed startup:
    • For Windows: Access services, right-click Avaya Telephony Presence Service, and select start.

    • For Linux: From root, run /sbin/service presence-service start.

    The installer configures the presence service to start automatically on server reboot.

  20. Review the file telephony_0.log for startup errors. This file is located in the Trace folder in the Domino/Sametime installation folder. For more information, refer to the troubleshooting section.
  21. Review the file presence.log.0 for startup errors. This file is located in:
    • For Community server: the .\telephony_ext\AES\presence\logs folder

    • For Media Manager: the .\sametime_tcspi\AES\presence\logs folder

    For more information, refer to the troubleshooting section.