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SIP support

The Session Initiation Protocol (SIP) is a control (signaling) protocol for creating, modifying, and terminating sessions with one or more participants. These sessions include Internet telephone calls, multimedia distribution, and multimedia conferences. In more familiar terms, SIP means real-time communication, presence, and collaboration in a variety of forms including voice, video, or instant text messaging.

Specific Avaya SIP endpoints can be controlled with AE Services 4.1 or later and Communication Manager 5.0 or later. AE Services 5.2 or later supports SIP enabled endpoints Avaya 96XX (including 9620, 9630, 9630G, 9640 and 9640 G), and 9601 (SIP Only) with firmware version 2 or greater and Avaya 16CC with all firmware versions.

The requirements for SIP support are as follows:

AE Services 4.1 with Communication Manager 5.0 and SIP Enablement Services (SES) 5.0 introduced the ability to control Avaya SIP endpoints via TSAPI/JTAPI. This capability is not available through DLG.

The following table lists the SIP endpoints that have been tested to date. In general, all AE Services third-party call control functions are supported for these SIP endpoints, except for the limitations outlined in the next section.

Endpoint Administered as Endpoint Firmware AE Services Release CM/ASM Pair
CM- ES Version ASM Version
9620 9620SIP 2.6 SP12 7.0 7.0 7.0
9640 9640SIP 2.6 SP12 7.0 7.0 7.0
9640G 9640SIP 2.6 SP12 7.0 7.0 7.0
9630G 9630SIP 2.6 SP12 7.0 7.0 7.0
9650 9600SIP 2.6 SP12 7.0 7.0 7.0
9601 9608SIP 6.4 7.0 7.0 7.0
9608 9608SIPCC 6.4 7.0 7.0 7.0
9611 9611SIPCC 6.4 7.0 7.0 7.0
9621 9621SIPCC 6.4 7.0 7.0 7.0
9641 9641SIPCC 6.4 7.0 7.0 7.0
Avaya Flare 9641SIP Flare for Windows Ver 2.0.0.15 7.0 7.0 7.0