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If the AE Services Security Database (SDB) is enabled, the AE Services administrator will need to set up a CTI user for the Sametime account and grant that user unrestricted privileges.
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This is the account that will be added to the avaya-aes-sametime.properties file on the Sametime server. Make sure that the user denoted by the property avaya.aes.sametime.cmapi_username can be authenticated by AE Services. |
Use this procedure to set up a CTI user for the Sametime account.