Print

Initial settings for the sample help desk group

About this task

Assume that you have four CTI users (Edward, Michael, Sue, and Tom), who are initially administered with default profiles. From the AE Services Management Console main menu, if you were to select Security > Security Database > CTI Users > List All Users, and then select a user from the CTI Users page, the settings on the Edit CTI User page (for each user) would be identical except for the User ID and Common Name.