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Increasing default logging levels for Sametime 8.5.2 Media Manager Conference Service

About this task

For installations that use the IBM Sametime 8.5.2 Media Manager, use the following procedure. To increase the default logging levels, you must make a configuration in the Media Manager System Console.

noteNote

Do not confuse the Media Manager System Console with the Sametime System Console.

Procedure

  1. From a browser, enter the following URL:

    http://serverhostname.domain:8800/ibm/console

    where serverhostname.domain is the fully qualified domain name of the Lotus Sametime System Console server.

  2. Enter the WebSphere Application Server User ID and password that you created when you installed the Media Manager.
  3. In the System Console navigation tree, click Troubleshooting > Logs and Trace > STMediaServer > Change log detail levels.
  4. Click the Runtime tab, and expand the + * [All Components] menu list.

    If the Avaya TCSPI is running, you will find the package com.avaya.sametime.* in the list.

  5. Click on com.avaya.sametime.* > Message and Trace Levels > Finest.
  6. Check the Save runtime changes to configuration as well check box, and then click the OK button.
  7. When the Logging and Tracing dialog box appears, click Save directly to the master configuration so that the settings persist on a reboot.

    The default logging locations are:

    • For Windows: C:\Program Files\IBM\WebSphere\AppServer\profiles<Profile Name>\logs\STMediaServer

    • For Linux: /opt/IBM/WebSphere/AppServer/profiles/<ProfileName>/logs/STMediaServer
      noteNote

      The file SystemOut.log collects all telephony logs.