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Hardware resources reconfiguration to support AE Services footprint flexibility

AE Services 7.1.x supports the following footprint matrix:

    DMCC — Third party call control: Microsoft OCS/Lync, IBM Sametime, Avaya Aura® Contact Center DMCC — First Party call control TSAPI, DLG, CVLAN
Profile Footprint Maximum number of users or agents Maximum BHCC Maximum number of users or agents Maximum BHCC Maximum Messages per second (MPS) Rate
Profile 1 1 CPU and 4 GB RAM 1K

10K

20K BHCC

6K BHCC

1K 9K BHCC 1K MPS
Profile 2 2 CPU and 4 GB RAM 2.5K

12K

50K BHCC

12K BHCC

2.4K 18K BHCC 1K MPS
Profile 3 4 CPU and 6 GB RAM 5K

20K

100K BHCC

24K BHCC

8K 36K BHCC 2K MPS

Procedure

Modify the AE Services footprint flexibility using vSphere as follows:

noteNote

Install the AE Services 7.1.x OVA, or later before continuing with this procedure.

  1. Connect to the host or cluster using the VMware vSphere client.
  2. Log in using the admin login and password.
  3. Power off the virtual machine:
    1. Right-click on the virtual machine name.
    2. Select Power > Shut Down Guest.
    3. Click Yes in the Shutdown Confirmation dialog box.
  4. Right-click on the virtual machine name and select Edit Settings.
  5. Change the Memory Configuration:
    1. Click on the Hardware tab.
    2. Click Memory.
    3. Change the Memory Size to the appropriate limit.
    4. (Optional) Click on the Resources tab.
    5. (Optional) Select Memory,
    6. (Optional) Verify the Reservation is set correctly.
    7. (Optional) clear the Unlimited checkbox.
    8. (Optional) Verify the Limit slide is set to the same value as the Reservation.
  6. Change the CPU configuration:
    1. Click the Hardware tab.
    2. Select CPUs.
    3. Change the Number of virtual sockets according to the limit requirement.
    4. (Optional) Click on the Resources tab.
    5. (Optional) Select CPU.
    6. (Recommended) Verify the Reservation is set correctly.

      Avaya recommends the Reservation be set to the value of multiplying the number of CPUs by 2400. For example, if the number of CPUs is 3, the Reservation should be set to 7200. One CPU should be equal to 2200.

    7. (Optional) Uncheck the Unlimited checkbox.
    8. (Optional) Verify the Limit slide is set to the same value as the Reservation.
  7. Click OK.
  8. Wait until the virtual machine finishes the reconfiguration procedure.
  9. Power on the virtual machine.