Print

Hardware resources configuration matrix

AE Services 7.0 OVA provides 3 AE ServicesProfiles with different CPU and memory sizes during the installation process. The specified CPU and memory is assigned and reserved to that particular AE ServicesVirtualized Environment. Profile 1 has 1 CPU 2 GB resource, being the lowest footprint, Profile 2 has 2 CPU 2 GB resources, and Profile 3 has 4 CPU 4 GB resources. Each footprint/Profile has different capacities based on the number of users and BHCC.

AE Services 7.0 supports the following footprint matrix:

  DMCC — Third party call control: Microsoft OCS/Lync, IBM Sametime, Avaya Aura® Contact Center DMCC — First Party call control TSAPI, DLG, CVLAN
Footprint Maximum number of users or agents Maximum BHCC Maximum number of users or agents Maximum BHCC Maximum Messages per second (MPS) Rate
1 CPU and 2 GB RAM 1K

10K

20K BHCC

6K BHCC

1K 9K BHCC 1K MPS
2 CPU and 2 GB RAM 2.5K

12K

50K BHCC

12K BHCC

2.4K 18K BHCC 1K MPS
4 CPU and 4 GB RAM 5K

20K

100K BHCC

24K BHCC

8K 36K BHCC 2K MPS