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Installing the AE Services Integration for IBM® Sametime® on the Sametime Server

About this task

To install the AE Services Integration for IBM® Sametime® on an 8.5.2 Sametime Media Manager or Community server, follow this procedure.

Procedure

  1. Stop the Avaya Telephony Presence Service (if running).
  2. Shut down the Sametime Media Manager or Community server on which you want to install the AE Services plug-in.
  3. Download the AE Services plug-in installation program, Avaya-AES-Sametime-Installer-<version>.exe for Windows or Avaya-AES-Sametime-Installer-<version>.sh for Linux, to the Sametime server, and save it to a convenient location.
  4. Perform one of the following steps:
    • For Windows:
      1. Log into the server as administrator.

      2. Using Windows Explorer, go to the location where you saved Avaya-AES-Sametime-Installer-<version>.exe, and then double-click on that file.

    • For Linux:
      1. Log into the server as root.

      2. Go to the location where you saved Avaya-AES-Sametime-Installer-<version>.sh.

      3. Run chmod 755 Avaya-AES-Sametime-Installer-<version>.sh.

      4. Run ./Avaya-AES-Sametime-Installer-<version>.sh.

    noteNote

    X server is required for the installer. If you are logging into the Linux server remotely via ssh, you may need to use the -X options to redirect the X server output to your remote client (for example, ssh -X root@stcommunity1).

  5. On the Welcome dialog box, click the Next button.
  6. On the License dialog box, read the terms of the Avaya software license. If you agree to the terms of the license, click the I accept the terms of this agreement option button, and then click the Next button.
  7. On the Sametime Server dialog box, perform one of the following steps:
    • If you have Sametime Community Server, click the IBM® Sametime® Community Server option button.

    • If you have Sametime Media Manager, click the IBM® Sametime® Media Manager option button.

    • If you are installing the standalone Presence ServicesPresence Services on a non-Sametime server, click the Standalone Presence Service option button.

  8. Click the Next button.
  9. On the Packs to Install dialog box, click the Next button.
    • If you are installing Sametime Community Server, the Installation Path dialog box appears. Go to Step 10.

    • If you are installing Sametime Media Manager, the Custom Install Location dialog box appears.

    • If you are installing on a Linux server, the Server Not Found dialog box appears on the Community Server. For a Linux Sametime Community Server, you must enter the Notes Data Directory as the installation path. The default location is /local/notesdata.

    • If you are installing the Standalone Presence Services, go to Step 10.

    Perform one of the following steps:

    If you are not installing a Vertical Cluster Conference Manager, click the No button. The installer will try to automatically detect the install location and will display the Installation Path dialog box. Go to Step 10.

    If you are installing a Vertical Cluster Conference Manager, perform the following steps:

    1. Click the Yes button.

      The Select Installation Path dialog box appears.

    2. Using the Browse button, select the directory of the Conference Manager node where you would like to install the plug-in (for example, C:\Program Files\IBM\WebSphere\AppServer\profiles\STMSPNProfile1\ or /opt/IBM/WebSphere/AppServer/profiles/STMSPNProfile1/). If you have more than one Conference Manager on the machine, you can run the installer again after completing the steps in this section and select a new path.
    3. Click the Next button.

      The Installation Path dialog box appears. Go to Step 10.

    noteNote

    If the following warning dialog box appears, click the Yes button and then go to Step 10.

  10. Write down the installation path that is displayed. You will need to know this path when you run the configuration later.
  11. Click the Next button.

    The Installation Settings dialog box appears.

  12. Click the Next button.

    The Installation Status dialog box appears, showing the status of the install. When the installation is complete, the Next button is enabled.

  13. Click the Next button.
  14. On the Installation Complete message box, click the Done button. Perform one of the following steps:
    • For Community server, change to the directory you recorded in Step 10 of this procedure and then to .\telephony_ext\AES\bin folder and run configurator.bat (Windows) or configurator.sh (Linux) according to the instructions in Interactive configuration utility. If installing on a Community Server on Linux, you must then run sametime-linux-configure.sh in the telephony_ext/AE Services/bin directory. This script will update the Domino configuration file to start the Sametime Telephony Service.

    • For Media Manager, change to the directory you recorded in Step 10 of this procedure and then to .\sametime_tcspi\AES\bin folder and run configurator.bat (Windows) or configurator.sh (Linux) according to the instructions in Interactive configuration utility.

    • For the standalone Presence Services, change to the directory you recorded in Step 10 of this procedure and then to .\presence_service\AES\bin folder and run configurator.bat (Windows) or configurator.sh (Linux) according to the instructions in Interactive configuration utility.

  15. Update the ConferenceManager.properties file. See ConferenceManager.properties file configuration for more information.
  16. Start the Sametime Server.
  17. Start the Avaya Telephony Presence Services.
    noteNote

    For Windows Only: The installation technician (administrator) must ensure that the Presence Services has permission to write to .\telephony_ext\AES\presence\logs (for Community server) or \sametime_tcspi\AES\presence\logs (for Media Manager) in the Domino directory. If the Local System account does not have permission to write to that directory, the installation technician can correct that by going to Start > Administrative Tools > Services. Then select Avaya Telephony Presence Service > Properties > Log On and enter the name and password of an account that has permission to write to .\telephony_ext\AES\presence\logs (Community server) or .\sametime_tcspi\AES\presence\logs (Media Manager).

  18. Review the file telephony_0.log for startup errors. This file is located in the Trace folder in the Domino/Sametime installation folder. .
  19. Review the file presence.log.0 for startup errors. This file is located in:
    • For Community server: the .\telephony_ext\AES\presence\logs folder

    • For Media Manager: the .\sametime_tcspi\AES\presence\logs folder