Microsoft Office Communicator displays telephone numbers as trunk
identifiers instead of telephone numbers in both transfer and conference
scenarios. Trunk identifiers are numbers that are displayed in the
following form:
T5237#2. Consider the following
scenarios:
In some transfer scenarios, Microsoft Office Communicator displays
a trunk identifier instead of a calling or called party.
In some conference scenarios, Microsoft Office Communicator
displays a trunk identifier as an extra party on the call.
Contact the Communication Manager administrator
In either type of scenario, the presence of trunk group identifiers
might be the result of improperly administered trunk groups in Communication Manager. If Microsoft Office Communicator displays a trunk identifier,
contact the Communication Manager administrator.
The
Communication Manager administrator should verify that ISDN trunks are properly
administered on the
Trunk Group screen. The
settings for
Send Calling Number and
Send Connected Number should be set to
y. Administering ISDN trunks also requires administration of the
Numbering - Public/Unknown Format screens. For more information,
see
Administrator Guide for Avaya Communication Manager, 03-300509.
 | Note |
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When QSIG Value-Added is enabled for QSIG
trunks, the label for Send Connected Number changes to Send Called/Busy/Connected Number.
ISDN is the acronym for Integrated Services
Digital Network.
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