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Unable to start Presence Service

If the %PATH% does not include the path to the java.exe, thePresence Services will not start. You will see a message java - file not found in the log. If the Presence Services does not have permission to write to the log files in .\telephony_ext\AES\presence\logs, you may have to change the user as which the service runs.

Changing the user

Proposed Solution

  1. Go to Service Controller > Avaya Telephony Presence Service > Properties > Log On As
  2. Change the user that the Presence Services logs on as to a user that has permission to write to files in .\telephony_ext\AES\presence\logs.