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Perform this procedure before signing in Lync as an agent.
tel:agent/ID;phone-context=agent-login-id.domain
Where:
agent/ID is the agent’s login ID (for example, 1234).
domain is the domain name (for example, example.com)
An example Tel URI parameter is:
tel:1234;phone-context=agent-login-id.example.com
Where:
1234 is the agent’s login ID.
example.com is the domain name.
![]() | Important |
Always sign out of Lync before logging off the physical device to ensure that the Lync sign-in and the agent login states are always synchronized. |
Comments on this document? | May 2018 | © 2016-2018, Avaya Inc. All Rights Reserved. |