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When AE Services returns to an operational state after an outage, you will be able to use Microsoft Office Communicator (Communicator) to place and control new calls. If you experience an outage, bear the following in mind:
If you were on a call when an AE Services outage occurred, complete the call and manually hang up the phone so that your phone and Communicator are synchronized. When you are ready to start a new call in Communicator, your phone and Communicator will be synchronized.
If Communicator signs you out as result of a network outage, you must sign in to Communicator again before you can control new calls. If you attempt to sign in during an AE Services outage, Communicator displays the warning icon along with the pop-up indicating that Communicator can not make phone calls.