About this task
You can not add or create users in the Security Database. You must use the User Management service to add or create users. For more information see Adding a user to User Management.
Procedure
- From the AE Services Management Console main menu, select Security > Security Database > CTI Users > List All Users.
- From the CTI Users page, select S. Green (the name of the worktop you created in Adding a worktop).
- Click Edit.
- Complete the Edit CTI User page as follows:
- In the Worktop Name field, select sgreen.
- Do not change the setting for Unrestricted Access. It is disabled by default (the button labeled Enabled puts unrestricted access into effect).
- In the Call Origination/Termination and Device Status field, select an appropriate device group, for example metrophone.
- In the Device Monitoring field, select an appropriate device group, for example metrophone.
- In the Calls On A Device field, select an appropriate device group, for example metrophone.
- In the Call Monitoring field, leave the check box unchecked.
- In the Allow Routing on Listed Device field, select an appropriate device group, for example metrophone.
- Click Apply Changes.
- In the Apply Changes to CTI User Properties page, click Apply.