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Installing the TSAPI Windows client

Before you begin

If you are upgrading from the Avaya Computer Telephony (Avaya CT) TSAPI Windows (TS Win32) client to theAvaya Aura® Application Enablement Services TSAPI Windows client, you must remove the Avaya CT TS Win32 client before you install the Avaya Aura® Application Enablement Services TSAPI Windows client.

About this task

Use the following procedure to install the TSAPI Windows client.

noteNote

Use the network drive based installation procedure if you need to install a significant number of TSAPI Windows clients. For information about network-based installation and setting up configuration files (tslib.ini), see Customizing the tslib.ini file prior to installation.

importantImportant

Make sure you have completed the instructions for downloading the installation files and saving them to your computer. See, Downloading software from PLDS.

Procedure

  1. Log on to your computer as a user with administrator permission or any equivalent permissions.
  2. Go to the directory that contains the TSAPI Windows client files that you downloaded, and double-click setup.exe.

    Setup displays the Welcome dialog box.

  3. Click Next.

    Setup searches for any older versions of the TSAPI client.

    • If setup detects the Avaya CT TS Win32 client, it issues the warning The Avaya CT Win 32 Client needs to be uninstalled before the installation can continue. When you click OK, the installation program exits.

    • If setup detects an earlier, incompatible version of the Avaya Aura® Application Enablement Services TSAPI client, it displays a dialog box with the message:
      Setup has detected an older version of the Avaya Aura Application Enablement Services TSAPI Client on your system. This version needs to be removed before the installation can continue. Would you like Setup to remove this version for your now?

    Click Yes to have the setup remove the earlier version of the TSAPI client software for you automatically. Your existing TSAPI client configuration settings will be preserved.

    After completing the search, setup displays the License Agreement dialog box.

  4. Carefully review the license agreement, select I accept the terms of the license agreement, and then click Next. Setup displays the Choose Destination Location dialog box.
  5. Click Next to accept the default destination folder. The default destination folder is C:\Program Files (x86)\Avaya\AE Services\TSAPI Client.

    Setup displays the AE Services Server Configuration dialog box.

  6. Complete the AE Services Server Configuration dialog box.

    The information you specify in this dialog box is saved in the tslib.ini file. If you do not have this information, see Installing the TSAPI Windows client without the host name and the IP address.

    1. In the Host Name or IP Address field type a valid host name or IP address of the AE Services Server, for example:

      192.168.123.44 (IP address)

      aeserver1 or aeserver.company.com (host name)

    2. In the Port Number field, accept the default 450. If your installation uses more than one AE Services Server, click Add to List.
    3. You can repeat substeps a and b to add multiple host names or IP addresses to the Configured AE Services Servers list box.
      noteNote

      If Setup detects a previously installed TSAPI client or a previous tslib.ini file, it will display the list of previously configured AE Services Servers (along with the default port) in the Configured AE Services Servers dialog box. If you are re-using any of the same AE Services Servers from the list, you can click Next to proceed. Otherwise, you can delete the AE Services Servers that are not required.

    4. Click Next.

      Setup displays the Ready to Install the Program dialog box.

  7. Click Install to begin the installation.

    Setup displays the Setup Status dialog box as it installs files, and then displays the Installation Wizard Complete dialog box.

  8. From the Installation Wizard Complete dialog box, click Finish.

    Setup exits.

Next Steps

Verify that the components in your configuration can communicate. See Verifying the TSAPI Windows client installation.