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Next, assume that you want to set up a simple help desk function for a supervisor (Edward) and the group of people he manages (Michael, Sue, and Tom).
You want Edward to be able to make calls and to receive calls from any of the phones in the help desk group, and you want him to be able to monitor and track calls associated with each of these phones.
You want Michael, Sue, and Tom to be able to use only the phones on their desktops.