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DMCC service

The Device, Media, and Call Control (DMCC) service provides third-party call control and first-party call control (device control and media control). The DMCC SDK provides a Java, XML and .NET API. For more information about the DMCC SDKs, see SDKs.

DMCC call recording solutions - IP Migration Readiness and Optimization analysis

For DMCC call recording solutions, Avaya recommends that you use the Avaya IP Migration Readiness and Optimization services to help you safely implement IP-based solutions in a stable, optimized infrastructure.

These services include a two-phased, detailed analysis of the entire network to help assess whether you can deploy a converged IP solution such as AE Services without adversely affecting your existing network applications and services.

The first phase of this analysis is the Customer Infrastructure Readiness Survey (CIRS). Certified Avaya engineers conduct a high-level evaluation of the local and wide area network infrastructure to identify any significant network issues that must be resolved prior to deploying the proposed IP solution.

The second phase of this analysis — Network Analysis/Network Optimization (NANO), is required when the CIRS indicates that the network cannot support the proposed IP solution at the desired performance levels. Starting with the information and data gathered for the CIRS, Avaya engineers perform problem diagnosis to get at the root causes of network issues. They also provide functional requirements and recommendations for a network design that optimizes all of the resources needed to support the IP solution.