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Access privileges

The ACME corporation has two inbound call groups: one group handles calls for the seed catalog and the second group handles calls for the tools catalog. Members of each group have their own desks and do not run TSAPI Service applications from any desk other than their own.

The basic permissions granted to a user are enough for these users, even with the “Extended Worktop Access” option disabled.

Table 1. Basic Permissions — Worktop Administration
Worktop Name Device ID Secondary Device Group
Tools1 7701 Not applicable (N/A)
Tools2 7702 N/A
Seeds1 7711 N/A
Seeds2 7712 N/A
Table 2. Basic Permissions — User Administration
User ID Worktop Name Call Orig&Term Device/Device Monitor Call/Device Monitor Routing
Michael Tools1 Not applicable (N/A) N/A N/A N/A
Sally Tools2 N/A N/A N/A N/A
Juan Seeds1 N/A N/A N/A N/A
Marie Seeds2 N/A N/A N/A N/A