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Checklist - Communication Manager administration for Telephony Services Application Program Interface (TSAPI) and Java Telephony Application Programming Interface (JTAPI)

# Description Notes
1 Check licensing Use display system-parameters customer-options to browse through the Optional Features and ASAI Enhanced Features screens. Confirm that you have Computer Telephony Adjunct Links.
noteNote

If features are not enabled, contact your Avaya representative.

 
2 Add CLAN (or CLANs)

or

Enable Processor Ethernet

If you use a media server that uses CLANs you must add CLANs to the network. See Adding CLANs to the network.

If you use a media server that uses Processor Ethernet, see Enabling Processor Ethernet.

 
3 Enable AE Services Required for the transport layer. See Enabling AE Services.  
4 Administering UCIDs TSAPI applications that use predictive dialing and JTAPI applications must complete the tasks described in Setting up UCIDs for TSAPI and JTAPI applications.
noteNote

Administering UCIDs is also recommended when using AE Services in conjunction with the Avaya Aura® Contact Center (AACC) product.

 
5 Add a CTI Link See Administering a CTI Link for TSAPI, JTAPI, DMCC with Call Control, Telephony Web Service, or an AE Services integration (Microsoft or IBM Sametime).