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Avaya Aura® Application Enablement Services (AE Services) integrates seamlessly with Microsoft Office Communicator to provide voice capabilities combined with presence awareness. AE Services enables a wide variety of desktop telephony features for enterprise users through the Microsoft Office Communicator client. These features can improve the efficiency and productivity of the enterprise worker by eliminating the manual aspect of dialing numbers and by driving all their communication operations to a single desktop interface (such as Office Communicator client). The following list describes the telephony capabilities that were initially provided in AE Services R 4.0.
Presence Status: On/Off Hook status integrated on Microsoft Office Communicator IM client
Incoming Call Notification
Incoming Call Answer
Click-to-Call
Call Hold
Call Disconnect
Call Transfer (blind transfer)
Call Transfer (consultative transfer)
Call Conference (up to 6 parties). See Deprecated features for Microsoft Office Communicator 2007 integration.
Call Forwarding. See Deprecated features for Microsoft Office Communicator 2007 integration
Do Not Disturb (also referred to as Send All Calls or SAC). See Deprecated features for Microsoft Office Communicator 2007 integration
Integration with Microsoft Outlook (Contacts, Calendar, Out of Office, call handling notification email, and so forth -- all Microsoft-specific features).