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Opening an ssh session to AE Services

About this task

This procedure assumes that you have a secure shell (ssh) client, such as PuTTY or PuTTYtel running on your administrative workstation.

Procedure

  1. Start your ssh client, and complete the information in the dialog box that it presents to open a session. For example, specify the following information to open a session to the AE Services server.
    • Host Name (or IP address) - enter the host name or IP address of your AE Services server, for example, aeserver.example.com.

    • Port - enter 22.

    • Connection type - enter SSH.

    • Click Open.

      noteNote

      The server displays the PuTTY Security Alert window the first time you connect to the SAMP. If you see this window, click Yes to accept the server’s host key.

      The system displays the PuTTY window.

  2. If you are an Avaya service technician or Business Partner, log in as follows:
    1. At the login as: prompt, type craft.
    2. At the prompt, type the challenge/password.
    3. At the command prompt, type su - sroot.
    4. At the prompt, type the challenge/password.
  3. If you are a customer, log in as follows:
    1. At the login as: prompt, type cust.
    2. At the password prompt, type the password for the cust account.
    3. At the command prompt, type su - root.
    4. At the password prompt, type the password for the root account.