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Communication Manager Release 7.1.1 enables Avaya Oceana™ Solution to:
Perform Service Observe and Barge-in operations on a voice channel.
Add a Service Observer to a call by using Feature Access Codes.
Toggle between listen-only and barge-in modes through CTI. To toggle between modes, Avaya Oceana™ Solution must drop a Service Observer while in a mode and add the Service Observer back while in another mode.