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Communicator displays numbers with trunk notation

Microsoft Office Communicator displays telephone numbers as trunk identifiers instead of telephone numbers in both transfer and conference scenarios. Trunk identifiers are numbers that are displayed in the following form:T5237#2. Consider the following scenarios:
  • In some transfer scenarios, Microsoft Office Communicator displays a trunk identifier instead of a calling or called party.

  • In some conference scenarios, Microsoft Office Communicator displays a trunk identifier as an extra party on the call.

Contact the Communication Manager administrator

In either type of scenario, the presence of trunk group identifiers might be the result of improperly administered trunk groups in Communication Manager. If Microsoft Office Communicator displays a trunk identifier, contact the Communication Manager administrator.

The Communication Manager administrator should verify that ISDN trunks are properly administered on the Trunk Group screen. The settings for Send Calling Number and Send Connected Number should be set to y. Administering ISDN trunks also requires administration of the Numbering - Public/Unknown Format screens. For more information, see Administrator Guide for Avaya Communication Manager, 03-300509.
noteNote
  • When QSIG Value-Added is enabled for QSIG trunks, the label for Send Connected Number changes to Send Called/Busy/Connected Number.

  • ISDN is the acronym for Integrated Services Digital Network.