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Administering Auto Hold

About this task

Use this procedure to enable or disable the Auto Hold feature for Microsoft Office Communicator clients and Microsoft Lync clients. When you enable the Auto Hold feature, a Microsoft Office Communicator client or Microsoft Lync client that is on an active call receives a notification or a toaster pop-up when a new call arrives. . This is obvious

Procedure

  1. On Application Enablement Services Management Console, go to AE Service > DMCC > Auto Hold Configuration.
  2. Do one of the following:
    • To enable the Auto Hold feature, select the Auto Hold check box.

    • To disable the Auto Hold feature, clear the Auto Hold check box.

  3. Perform one of the following:
    • If you want AE Services to refuse holdCall requests from Microsoft Lync and Microsoft Office Communicator clients, select the Prevent Lync and Office Communicator clients from holding calls check box. When this feature is enabled, users can only place calls on hold using the device.

    • If you want AE Services to accept holdCall requests from Microsoft Lync and Microsoft Office Communicator clients, clear the Prevent Lync and Office Communicator clients from holding calls check box.

  4. Click Apply Changes.
  5. On the Apply Changes to Auto Hold Configuration page, click Apply.