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LDAP exceptions

Condition

One of the following exception has occured.

  • NamingException

  • CommunicationException

  • NoSuchAttributeException

  • Any direct known subclasses of NamingException also indicate an LDAP-related error.

Cause

  • NamingException: Indicates that a problem has occurred with the LDAP server.

  • CommunicationException: Indicates that the service cannot establish a connection to the LDAP server or lost an existing connection to the LDAP server.

  • NoSuchAttributeException: Indicates that service cannot process a response received from the LDAP server.

Proposed Solution

  1. If one of the above four exceptions occurs in the Conference Service, verify that the following properties in avaya-aes-sametime.properties are correct for the given environment:
    avaya.aes.sametime.ldap.url
    avaya.aes.sametime.ldap.admin_dn
    avaya.aes.sametime.ldap.admin_password
    avaya.aes.sametime.ldap.base_search_dn
    avaya.aes.sametime.ldap.telephone_number_attr
    avaya.aes.sametime.ldap.user_attr
    
  2. If one of these exceptions occurs in the Presence Service, verify that the following properties in avaya-aes-sametime.properties are correct for the given environment:
    avaya.aes.sametime.ldap.url
    avaya.aes.sametime.ldap.admin_dn
    avaya.aes.sametime.ldap.admin_password
    avaya.aes.sametime.ldap.base_search_dn
    avaya.aes.sametime.ldap.telephone_number_attr
    avaya.aes.sametime.ldap.users_attr
    avaya.aes.sametime.ldap.users_attr_value