Print

Administering Communications Server for the agent login ID

About this task

Perform the following steps before signing in to Microsoft Office Communicator as an agent.

Procedure

  1. Open the Communications Server console.
  2. Click on Communications servers and pools, and select Users.
  3. Right-click on the agent’s Display Name and select Properties.
  4. Click on Advanced Settings… .
  5. Enter the Tel URI parameter using the following format:

    tel:agentID;phone-context=agent-login-id.domain

    For example tel:1234;phone-context=agent-login-id.example.com

    Where:

    • agentID is the agent’s login ID, for example: 1234.

    • example.com is the domain name.

  6. Next, have the agent log in to the Telephone/Softphone/Agent software that is to be used.
  7. Finally, have the agent sign in to Microsoft Office Communicator and verify that calls can be answered and made successfully.
    importantImportant

    Always sign out of Microsoft Office Communicator before logging off the physical device to ensure that the Microsoft Office Communicator sign in and the agent login states are always synchronized.