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Troubleshooting licensing error messages

If your browser displays an error message, try to resolve the problem as shown in the following table. If you cannot resolve the problem, contact your Avaya representative.

Error message Explanation
License file is invalid or not created for this server. License file was NOT installed. The file is corrupt or the Host ID in the license file does not match the Host ID in the server. For more information, see Identifying the Host ID using WebLM.
Attempting to install a license file that is currently installed. License file was NOT installed This license is already active.
More than one license exists, the AE Server will not be started. Please have only one valid license and delete other licenses. A valid license already exists due to an upgrade from an earlier release. You must remove the old license before you install the new 7.1.2 license. See Uninstalling the AE Services license.
No valid license file found WebLM might display this message on the main page after AE Services reports "License file installed successfully". To resolve this problem:
  1. Verify you are using the AE Services server host name, and not the IP address.

  2. If the host name is correct, contact your Avaya representative.