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Extended worktop access

Users can always control all the devices on their worktop and in their own call control Access Rights device group. Extended Worktop Access is a Security Database-wide administration setting that affects all users. This setting applies primarily to the contact center environment, where it is likely for users to move from one desktop to another. If this setting is enabled, a user can log in from any worktop and control the devices on that worktop.

noteNote

LAN address information is used when the Extended Worktop Access setting is enabled. It enables the TSAPI service to determine from which worktop the user is logged in and which devices are associated with that worktop.