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Overview of the AE Services integration

The AE Services integration with Microsoft Office Live Communications Server 2005, Microsoft Office Communications Server 2007, Microsoft Lync Server 2010, and Microsoft Lync Server 2013 provides a solution for controlling your Avaya telephone or IP softphone using Microsoft Office Communicator or Microsoft Lync. The AE Services integration enables users to operate more efficiently by launching and answering phone calls from the Microsoft Office Communicator or Microsoft Lync. As a result, people, teams, and organizations are able to communicate simply and effectively while working with Avaya and Microsoft applications.

noteNote

Throughout this document the term Microsoft Office Communications Server 2007 is used in the inclusive sense. It refers to Microsoft Office Communications Server 2007 and Microsoft Office Communications Server 2007 R2.

AE Services supports the following: