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The Application Enablement Services (AE Services) Security Database (SDB) provides the ability to control a user’s access privileges. The SDB stores information about Computer Telephony (CT) users and the devices they control. The DMCC service, the TSAPI service, and Telephony Web Services use this information for permission checking.
For an application to take advantage of the SDB, its users must be added to the AE Services User Management service as CT users, regardless of how users are authenticated. For example if you authenticate your DMCC users using the Active Directory Services, you must still add those users to the AE Services User Management service as CT users. By administering them as CT users, they are members of the SDB. See Adding a user to User Management.