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Integration with Microsoft Office Communicator

Avaya Aura® Application Enablement Services (AE Services) integrates seamlessly with Microsoft Office Communicator to provide voice capabilities combined with presence awareness. AE Services enables a wide variety of desktop telephony features for enterprise users through the Microsoft Office Communicator client. These features can improve the efficiency and productivity of the enterprise worker by eliminating the manual aspect of dialing numbers and by driving all their communication operations to a single desktop interface (such as Office Communicator client). The following list describes the telephony capabilities that were initially provided in AE Services R 4.0.