Programming Extensions

You must assign a specific extension type to each extension to which PARTNER Messaging transfers a call in order to assure the enforcement of Transfer Restrictions and to designate transfer destinations (that is, to a Mailbox, Automated Attendant, Fax, Hunt Group, Calling Group, or system extension).

There are four possible extension types:

Fax

Programming an extension also requires you to identify the Phone Status for the extension. The Phone Status for an extension affects the way that a call is routed within PARTNER Messaging when the caller requests to be transferred to that extension, as illustrated below:

Telephone?	Call Handling	Outcome
Yes	Incoming calls are transferred by PARTNER Messaging to the applicable extension.	Calls are transferred to the extension.
No	Incoming calls transferred by PARTNER Messaging stay in the PARTNER Messaging system.	Calls are routed directly to Call Answer Service (i.e., a mailbox) or to the Automated Attendant Service associated with the extension.

Note:

Transfer-Only and Fax extensions always have a telephone associated with the extension.

Refer to PARTNER Messaging Planning Form 2 – Extension Administration for information that applies to your system.

Procedures
Assigning Mailbox Extensions
Assigning Transfer-Only Extensions
Assigning Automated Attendant Extensions
Assigning Fax Extensions