Note:
The Schedule Options define the day and night service operation of the Automated Attendant(s). The Schedule Options include programming the:
The Schedule Controller determines which schedule the Automated Attendant follows—the Switch Mode, the Weekly Business Schedule, or a combination of both. If the Schedule Controller is set to follow both, when the Night Service button is pressed, the Automated Attendant operation changes to Night Service operation. When the Night Service button is pressed again, the Automated Attendant operation changes back to Day Service operation. These actions will override the business schedule until the next time that the business schedule indicates a transition should occur.
For example, assume the business schedule calls for the open period to be 9:00 AM to 5:00 PM. If the Night Service button is pressed at 4:55 PM, forcing a switch to Night Service operation and then the button is pressed again at 5:05 PM, forcing a switch back to Day Service operation, the Automated Attendant will not switch to the Night Service operation based on the Weekly Business Schedule until 5:00 PM the following day.
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Note: |
Programming the Schedule Options also allows you to administer a Temporary Schedule. This procedure is covered in Path 3: Ongoing Maintenance and Administration, "Managing PARTNER Messaging." |
Refer to PARTNER Messaging Planning Form 3a - Automated Attendant Schedule and Fax Assignment for the information you need to program the Schedule Options.
To program the Schedule Controller:
To program the Weekly Business Schedule:
Procedures
Programming the Day
and Night Main Menus
Creating Submenus
Creating Announcements
Programming Line Assignments
Assigning a Fax Extension to an Automated
Attendant