Programming System Parameters

Programming System Language Mode and System Language

The System Language is the language callers hear. It can be set to one of three languages: U.S. English, Latin American Spanish, or Canadian French. The System Language Mode can be set to Monolingual or Bilingual. When the System Language Mode is set to Monolingual, callers hear system prompts in one of the three languages (the language that is programmed as the System Language). When the System Language Mode is set to Bilingual, callers hear system prompts in two of the three languages. The first language the caller hears is the Primary Language. The Secondary Language is the alternate language the caller can hear by pressing . When a system is in Bilingual Mode, users can include instructions in their Personal Greetings telling callers to press to hear their greetings in the alternate language.

Refer to PARTNER Messaging Planning Form 1 – System Parameters for the System Language Mode and System Language that applies to your site.

Setting System Language Mode

The factory-set System Language Mode for a new system is Monolingual. Use the following procedure to change the Language Mode to Bilingual, if required.

To program the System Language Mode:

Setting System Language

The factory-set System Language for a new Monolingual system is U.S. English. If the Language Mode has been changed to Bilingual, the default Primary Language is U.S. English and the default Secondary Language is Latin American Spanish. Use the following procedure to:

• Change the System Language in a Monolingual system.
• Change the initial Primary and/or Secondary Language(s) in a Bilingual system.

To set the System Language:

Procedures
Programming Call Answer Service Operator Extension
Programming General Mailbox Owner(s)
Programming Maximum Extension Length