Outcalling is delayed.

Possible Cause

Corrective Action

There is heavy call traffic and Outcalling volume on PARTNER Messaging. The Outcalling port(s) is also used in Call Handling. If your system performs heavy Outcalling or has heavy call volume, the port may frequently be unavailable for Outcalling.

You may need to add more ports or reduce the frequency of Outcalling or Record-a-Call privileges.

A line may not be available to place a call.

If all lines are in use when the system attempts to Outcall, the Outcall does not go through. The system counts the attempt toward the total number of attempts to be made during the specified time interval.

If the subscriber’s Outcalling Schedule end time is reached before the remaining attempts, these attempts will not be made by the system. You may need to obtain more lines if the problem occurs frequently.