Outcalling to a pager is not working.
|
Possible Cause |
Corrective Action |
| The Outcalling number
is not properly programmed. |
Check that the Outcalling number is correct.
If not, reprogram the number. |
| Restrictions are still assigned
to the Outcalling port(s). Outcalling ports are Port 2, if a 2-port card
is installed; Port 4, if a 4-port card is installed; and Ports 5 and 6,
if a 6-port card is installed. |
Check the communications system programming to ensure that Outgoing Call Restriction (#401), Allowed Phone Numbers (#407/#408), and Disallowed Phone Numbers (#404/#405) have been programmed correctly for the Outcalling port(s). |
| Insufficient number of pauses in
Outcalling number. |
It is a good idea to include a pause between the line access number and the telephone number. It is also important to include a sufficient number of pauses between the pager number and the Personal Identification Number (PIN), or between the pager number and the Callback Number. Leave at least seven pauses after the pager number. You must allow enough time for the paging service to answer before the PIN and/or Callback Number is dialed. |
| There may not be a line available
to place a call. |
If all lines are in use when the system attempts to Outcall, the Outcall does not go through. The system counts the attempt toward the total number of attempts to be made during the specified time interval. If the subscriber’s Outcalling Schedule end time is reached before the additional attempts, these attempts will not be made by the system. You may need to obtain more lines if the problem occurs frequently. |
| The message was received
outside the hours programmed in the user’s Outcalling Schedule or the
Outcalling period is over. |
This is normal operation. Outcalling is performed only during the hours specified by the user’s Outcalling Schedule. Outcalling will be done only for messages received during the Outcalling period. |
| Outcalling may not be turned On. | Have the mailbox owner verify that Outcalling is turned On. The System Manager should also verify that the Outcalling privilege is assigned. |
| The number may be on the Disallowed
Numbers List. |
Check call restrictions and Allowed and Disallowed Numbers Lists and assign list assignments. |