Outcalling to a telephone is not working.

Possible Cause

Corrective Action

The Outcalling number is not properly programmed.

Check that the Outcalling number is correct. If necessary, reprogram the number.
There may not be a line available to place a call. If all lines are in use when the system attempts to Outcall, the Outcall does not go through. The system counts the attempt toward the total number of attempts to be made during the specified time interval. If the subscriber’s Outcalling Schedule end time is reached before the additional attempts, these attempts will not be made by the system. You may need to obtain more lines if the problem occurs frequently.
The message was received outside the hours programmed in the subscriber’s Outcalling Schedule or the Outcalling period was ended.

This is normal operation. Outcalling is performed only during the hours specified by the user’s Outcalling Schedule. Outcalling will be done only for messages received during the Outcalling period.
Outcalling may not be turned On. Have the mailbox owner verify that Outcalling is turned On. The System Manager should also verify that the Outcalling privilege is assigned.
The number may be on the Disallowed Numbers List.
Check call restrictions and Allowed and Disallowed Numbers Lists.