System does not respond to entered digits.

Possible Cause

Corrective Action

System is not receiving Touch-Tones.

PARTNER Messaging may not be able to interpret Touch-Tones while a prompt or recording plays. Wait until the prompt or recording finishes before entering the Touch-Tones.
The line is too noisy. Have your incoming phone lines checked for noise and have the problem corrected.
The speakerphone's microphone is on, resulting in excessive background noise.

Mute the microphone or use the handset.
The Touch-Tone signals are not being transmitted to PARTNER Messaging.

This can occur when calling from a cellular phone because of the variable quality of signal transmission.