System does not respond to entered digits.
|
Possible Cause |
Corrective Action |
| System
is not receiving Touch-Tones. |
PARTNER Messaging may not be able
to interpret Touch-Tones while a prompt or recording plays. Wait until
the prompt or recording finishes before entering the Touch-Tones. |
| The line is too noisy. | Have your incoming phone lines checked for
noise and have the problem corrected. |
| The speakerphone's
microphone is on, resulting in excessive background noise. |
Mute the microphone or use the handset. |
| The Touch-Tone signals
are not being transmitted to PARTNER Messaging. |
This can occur when calling from a cellular phone because of the variable quality of signal transmission. |