Unanswered transferred calls ring continuously.

Possible Cause

Corrective Action

In some areas, the telephone company does not provide a far-end disconnect signal. This causes the line to remain open even after the caller hangs up. Assign voice mail coverage to all extensions in the system; this is especially important for extension 10. Also, make sure voice mail coverage is on at extension 10 at night when no one is around to manually disconnect calls. When a call is sent to a voice mailbox for Call Answer Service, if PARTNER Messaging detects 15 consecutive seconds of silence, it will disconnect the call.