Unanswered transferred calls ring continuously.
|
Possible Cause |
Corrective Action |
| In some areas, the telephone company does not provide a far-end disconnect signal. This causes the line to remain open even after the caller hangs up. | Assign voice mail coverage to all extensions
in the system; this is especially important for extension 10. Also, make
sure voice mail coverage is on at extension 10 at night when no one is
around to manually disconnect calls. When a call is sent to a voice mailbox
for Call Answer Service, if PARTNER Messaging detects 15 consecutive seconds
of silence, it will disconnect the call. |