Call Answer Service takes too long to answer calls.
|
Possible Cause |
Corrective Action |
| The communications
system setting for the number of times a call rings before being sent
to PARTNER Messaging for VMS Coverage may be too long. For PARTNER Advanced
Communications Systems Release 3.0 or later, the factory setting for VMS
Coverage is 3 rings; it is set on a per extension basis. For all other
PARTNER communications systems the factory setting for VMS Coverage is
3 rings; it is set once for all extensions. |
Use the appropriate communications system programming procedure to decrease the number of rings before a call is sent for VMS Coverage. Recommend that subscribers program a Do Not Disturb button on their system phones. They should turn on the feature when they leave their desks or whenever they are too busy to answer calls. Calls to extensions with Do Not Disturb on are answered immediately. |
| All ports are busy. | If you have a 2-port or 4-port system, increase the number
of ports. (PARTNER Messaging supports a maximum of six ports.) |