User is unable to log in to Voice Mail Service.

Possible Cause

Corrective Action
The user entered the mailbox extension incorrectly.


 Make sure the user enters the mailbox extension number followed by .
  • If the user tries again and succeeds, the problem is solved.
  • If the user still cannot log in, see the next Possible Cause.
The user forgot his or her password or entered it incorrectly.

The user should try entering the password followed by again.

  • If the user can log in, the problem is solved.
  • If the user still cannot log in, re-initialize the mailbox password. (If you forget the password for System Administration, you must call 1 800 628-2888 for help.)