Possible Cause

Corrective Action

If you have a 2-port or 4-port system, you can upgrade the system with more ports by replacing the Port Card with a 4-port or 6-port card, as appropriate.

If the systems’ users are using the Record-a-Call feature, each call being recorded uses one PARTNER Messaging port while the message is being recorded or listened to. If your system has four ports, you may want to upgrade the system to six ports.

• If the Port Card is not installed, install it.
  
• Check that the Port Card is installed in Card Slot 1, the left-most PCMCIA card slot in the PARTNER Messaging module. If the Port Card is in the incorrect slot, remove it, and install it in the correct slot.
  
• If a Port Card is installed in Card Slot 1, the left-most PCMCIA card slot, remove it from the PARTNER Messaging module and reinstall it in Card Slot 1, making sure it is connected securely.
  
• If the Port Card is defective, it must be replaced. Contact your authorized dealer or call the helpline at 1 800 628-2888.
  

• If the Status LED is not lit, power down the communications system, remove the PARTNER Messaging module and reseat the module in the communications system’s carrier. Make sure the Port Card is securely connected in Card Slot 1, then power on the communications system. If the Status LED does not light, then the module may be defective. Call the helpline at 1 800 628-2888, or your authorized dealer, for help .
  
• If the Status LED is red (other than for the instant in which the system is starting up), power down the communications system, remove the PARTNER Messaging module, reseat the module in the communications system’s carrier, then power on the communications system. If the Status LED stays red for more than just an instant, then the module may be defective. Call your authorized dealer or call the helpline at 1 800 628-2888.
  

• Verify in the communications system programming that the PARTNER Messaging port extensions are correctly assigned to Hunt Group 7.
  
  • Refer to the appropriate planning form for your communications system to determine the correct extension numbers for the PARTNER Messaging ports. Then, on the communications system, use Hunt Group Extensions (#505) programming to verify that the port extensions are assigned to Hunt Group 7.
    
• Verify that the lines to be answered by the Automated Attendants have been correctly assigned to Hunt Group 7; on the communications system, use the Group Call Distribution procedure (#206, Option 1 = Assigned).
• If you are using the communications system’s VMS Line Cover feature to assign lines for Automated Attendant Service, verify that the lines have been correctly assigned using the VMS Line Cover programming procedure (#206, Option 3 = VMS Line Cover).