The Automated Attendant does not answer immediately.

Possible Cause

Corrective Action
The VMS Hunt Delay feature on the communications system has been set
up to send calls to PARTNER Messaging after a delay.

PARTNER ACS Release 3.0 or later: On the communications system, for each line, for both day and night service, use the VMS Hunt Delay (#506) procedure to check that the number of rings is either set to 0, if you do not subscribe to Caller ID service, or set to 2, if you do subscribe to Caller ID service.

All other PARTNER communications systems: On the communications system, check that the VMS Hunt Delay (#506) has been set to Immediate.

All PARTNER Messaging ports are in use.
One or more PARTNER Messaging extensions have not been assigned to Hunt Group 7.

If you have a 2-port or 4-port system, you can upgrade the system with more ports by replacing the Port Card with a 4-port or 6-port card as appropriate.

If the systems' users are using the Record-a-Call feature, each call being recorded uses one PARTNER Messaging port while the message is being recorded or listened to. If your system has four ports, you may want to upgrade the system to six ports.
One or more PARTNER Messaging extensions have not been assigned to Hunt Group 7.
Verify in the communications system programming that all the PARTNER Messaging port extensions are correctly assigned to Hunt Group 7.
  • Refer to the appropriate planning form for your communications system to determine the correct extension numbers for the PARTNER Messaging ports. Then, on the communications system, use Hunt Group Extensions (#505) programming to verify that the port extensions are assigned to Hunt Group 7.

If none of these corrective actions solve the problem, call the helpline at 1 800 628-2888, or your authorized dealer, for help.