Callers hear prompt that they cannot leave a message because this mailbox is full.

Possible Cause

Corrective Action

If this is a Phantom Mailbox (Release 6.0 or later):

  • The destination mailbox may have its Call Answer Mode set to Answer-Only.

  • The number of messages in the destination mailbox may have exceeded its assigned capacity.

 


  • Set the Call Answer Mode for the destination mailbox to Record Mode.

  • Delete old, unneeded messages in the destination mailbox. Then increase the maximum number of minutes assiged to the destination mailbox. See "Change the Mailbox Size." This procedure is located in "Modify Extension Programming" under "Managing PARTNER Messaging" in Path 3, "Ongoing Maintentance and Administration."

 

If this mailbox is administered as an Auto-Copy mailbox (Release 6.0 or later):

  • The Auto-Copy originator mailbox and/or the destination mailbox may have the Call Answer Mode set to Answer-Only.

  • The number of messages in the Auto-Copy originator mailbox and/or the destination mailbox may be close to or exceeding the maximum number of minutes assigned to them.


 

  • Auto-Copy mailbox owner and destination mailbox owner should change their Call Answer Mode to Record Mode.
  • Auto-Copy mailbox owner and destination mailbox owner should delete old, unneeded messages from their mailbox. Then increase the maximum number of minutes assigned to the Auto-Copy originator mailbox and/or destination mailbox. See "Change the Mailbox Size." This procedure is located in "Modify Extension Programming" under "Managing PARTNER Messaging" in Path 3, "Ongoing Maintentance and Administration."