Callers claim they are leaving messages in a mailbox, but the mailbox owner is not getting any messages, and their message waiting light is not being turned on.

Possible Cause	Corrective Action
The mailbox may be administered as a Phantom Mailbox (Release 6.0 or later).	Remove Phantom Mailbox status from the mailbox configuration. See "Remove the Phantom Mailbox Status from a Mailbox Extension." This procedure is located in "Modify Extension Programming" under "Managing PARTNER Messaging" in Path 3, "Ongoing Maintentance and Administration."