User complains they are receiving messages for another mailbox.

Possible Cause

Corrective Action

User’s mailbox may be assigned as a destination mailbox for a Phantom Mailbox or Auto-Copy originator’s mailbox (Release 6.0 or later).

Reinitialize the user’s mailbox. This will remove the mailbox as a destination for a Phantom Mailbox or for an Auto-Copy originator mailbox. See "Reinitialize a Mailbox." This procedure is located in "Modify Extension Programming" under "Managing PARTNER Messaging" in Path 3, "Ongoing Maintentance and Administration."