User complains they cannot get Record-a-Call to work when a Record-a-Call button has been programmed on their PARTNER telephone.

Possible Cause

Corrective Action

Record-a-Call has not been enabled for the mailbox. Enable Record-a-Call for the mailbox. See "Changing the Record-a-Call Message Length." This procedure is located in "Modify Extension Programming" under "Managing PARTNER Messaging" in Path 3, "Ongoing Maintentance and Administration."
Voice mailbox is full or system is full.
Delete unneeded messages from the mailbox. Increase the size of the mailbox. See "Changing the Mailbox Size." This procedure is located in "Modify Extension Programming" under "Managing PARTNER Messaging" in Path 3, "Ongoing Maintentance and Administration."