Calls are not being transferred properly

Calls are not being transferred properly.

Possible Cause

Corrective Action

Automated Attendant Service may not be administered properly.

Make sure the menu prompt matches the programmed Selector Codes.

If the problem involves the Call Answer Service Operator, be sure the proper extension has been designated as the Call Answer Service Operator.

The Phone Status for the extension is set to No. (i.e., the extension does not have a phone.)

Change the Phone Status to Yes. (i.e., the extension has a phone.)