Message Waiting Lights are not turning on and off.

Possible Cause

Corrective Action
The Phone Status for the extension is set to No (i.e., the extension does not have a phone). This is a normal operation.
 If Message Waiting Light activation is desired, change the Phone Status for the extension to Yes. (i.e., the extension has a phone.)
The message light on the phone is broken.

From a system phone, check the Message Waiting Light:

  • Go off-hook on the extension.
  • Enter followed by the extension number to turn the light on.
  • Enter followed by the extension number to turn the light off.
  • If the light is defective, replace the telephone.

The extension has a mailbox and is also a General Mailbox Owner for one or more General Mailboxes. The message light will remain on if there are only new messages in either the extension's mailbox or in any of the General Mailboxes for which the extension is the owner.

 Check the extension's mailbox and any General Mailboxes owned by the extension for new messages.