Message Waiting Lights are not being turned on/off in a timely manner.

Possible Cause

Corrective Action
If only one Message Waiting Light is affected, the LED on the telephone set may be defective.

From a system phone, check the Message Waiting Light:

  • Go off-hook on the extension.
  • Enter followed by the extension number to turn the light on.
  • Enter followed by the extension number to turn the light off.
  • If the light is defective, replace the telephone.
There is heavy call traffic and Outcalling usage on PARTNER Messaging. The Outcalling port(s) is also used in Call Handling. If your system performs heavy Outcalling or has heavy call volume, the port may frequently be unavailable for Message Waiting Light activation/deactivation.
 You may need to add more ports or reduce the frequency of Outcalling.
Message Waiting Light remains lit if there are any new messages in the mailbox. Once you listen to all new messages, the Message Waiting Light goes off.
Message Waiting Light may be indicating that there is a message in the General Mailbox. If you are the General Mailbox Owner, check the General Mailbox and delete all messages.