| Problems |
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System terminates recording a of name, greeting, message, or an Automated
Attendant Mail Menu, Submenu or Announcement before the user finishes. |
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Caller hears a busy signal when calling into Voice Mail Service. |
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Messages cannot be left in a user’s voice mailbox. |
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The first part of a menu, submenu, announcement, or Personal Greeting is cut
off. |
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Calls are not being transferred properly. |
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Message Waiting Lights are not turning on and off. |
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A user is unable to log in to Voice Mail Service. |
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Message Waiting Lights are not being turned on/off in a timely manner. |
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Calls are not being answered by the correct Automated Attendant. |
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Outcalling is delayed. |
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Outcalling to a pager is not working. |
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Outcalling to a telephone is not working. |
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System does not respond to entered digits. |
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Unanswered transferred calls ring continuously. |
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Call Answer Service takes too long to answer calls. |
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Call Answer Service terminates message while caller is recording. |
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Message cannot be deposited in mailbox. |
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User is unable to log in to Voice Mail Service. |
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Date or time in message headers is incorrect.
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Users cannot forward messages to another user.
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The PARTNER Messaging system is not answering calls.
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The caller cannot switch between Primary and Secondary Languages.
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Cannot understand language prompts.
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Outside callers who should receive Automated Attendant Service hear ringing, but
the system does not answer.
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Outside callers hear silence, tones, or ringing during transfer.
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The Automated Attendant does not answer immediately.
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When a call is answered by PARTNER Messaging, the caller immediately is informed
that the call is being transferred to the operator.
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Callers hear prompt that they cannot leave a message because this mailbox is full.
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Callers claim they are leaving messages in a mailbox, but the mailbox owner is not
getting any messages, and their message waiting light is not being turned on.
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User complains they are receiving messages for another mailbox.
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Mailbox owner complains they are hearing their messages in a different order; the
newer messages before the older messages.
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User complains they cannot get Record-a-Call to work when a Record-a-Call button
has been programmed on their PARTNER telephone.
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User complains recording of a call stopped before they pressed the Record-a-Call button or before the call ended.
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When playing a Directory Submenu, "the submenu prompt has not been recorded" is heard.
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