• In Automated Attendant Service when the Dial 0/Timeout Action is set to Call Answer Service Operator and the:
  • Caller presses or presses then .
  • Caller makes no selection.
  • Caller presses while using the Directory to transfer.
    
    
• In Voice Messaging Service when the:
  • User presses then .
  • Caller presses while using the Directory to transfer.

• In Call Answer Service when the:
  • Extension does not have a Personal Operator and the caller presses or presses then while the greeting is playing.
  • Mailbox is in Answer-Only Mode, the extension does not have a Personal Operator, and the caller presses or presses then during the five-second timeout following the greeting.
  • Caller presses or presses then before or after leaving a message in a mailbox that does not have a Personal Operator.
  • Caller presses while using the Directory to transfer.