Answer-Only Mode
PARTNER Messaging mailbox users can set the Call Answer Mode for their mailboxes. If the Call Answer Mode is set to Answer-Only Mode, callers reaching that mailbox will hear the user's mailbox greeting but will not be offered an opportunity to leave a message.
Auto-Copy Mode
Available in Release 6.0 or later, PARTNER Messaging mailbox owners can set the Call Answer Mode for their mailboxes to Auto-Copy Mode. If the Call Answer Mode is set to Auto-Copy Mode, callers reaching that mailbox will hear the owner's mailbox greeting and will be offered an opportunity to leave a message. If the caller leaves a message, a copy of the message is also left in another mailbox that the mailbox owner specifies. The caller is not aware that the message is also left in another mailbox unless the mailbox owner explains it in their Personal Greeting. Messages marked Private are not copied to the other mailbox. In Release 7.0 or later, multiple mailbox owners can send a copy of their messages to a single mailbox.
Auto Dial Button
A programmable button on a system phone that lets the user dial a series of digits simply by pressing that button. An Auto Dial button can be used to dial the voice messaging system with one touch. See also Programmable button.
Automated Attendant
An Automated Attendant automatically answers incoming calls and routes them to an extension or mailbox or plays a Submenu or an Announcement, based on the Touch-Tone input from the caller. Up to four Automated Attendants can be programmed.
Automated Attendant Announcement
A voice announcement that is pre-recorded by the System Manager and is played to callers who select it from an Automated Attendant Service Main Menu or Submenu. An Automated Attendant Announcement is most commonly used to provide frequently requested information such as travel directions or business hours. Up to 99 Announcements can be recorded and used.
Automated Attendant Extension
An extension that is associated with an Automated Attendant. Calls to an Automated Attendant extension that are not answered by the user and are subsequently sent to PARTNER Messaging for coverage receive Automated Attendant Service.
Automated Attendant Main Menu
The first menu that callers hear when a PARTNER Messaging Automated Attendant answers a call. The Main Menu plays a list of options to the caller. The caller selects an option by entering the corresponding Selector Code (a numbered choice, i.e., 1–9) from the Automated Attendant Main Menu. Based on a predefined association between Main Menu options and Selector Codes, the Automated Attendant will route the call to a specific extension, Centrex phone number, mailbox, submenu, or announcement or will disconnect the call. The System Manager can program a Day and a Night Main Menu for an Automated Attendant. See also Selector Code.
Automated Attendant Main Menu Prompt
The voice prompt that is played to callers whose calls are answered by a PARTNER Messaging Automated Attendant. The Main Menu prompt typically greets the caller with the business name and offers a list of options from which the caller can choose, such as, transferring to an extension or hearing an informational announcement.
Automated Attendant Service
See Automated Attendant.
A lower-level menu selected from an Automated Attendant Main Menu or from another submenu. Submenus present additional options from which a caller can select by entering the corresponding Selector Code. Based on predefined associations between Selector Codes and Selector Code Actions, the Automated Attendant routes the call to an extension, mailbox, submenu or announcement.
Automatic VMS Cover
A communications system feature that provides voice mail coverage for a subscriber's unanswered, transferred, and intercom calls.
Auxiliary Equipment
Telecommunications equipment (other than system phones) that can be connected to the control unit. Auxiliary equipment includes industry standard devices that can connect directly to the public telephone network (such as doorphones or fax machines) as well as devices that require the interface provided by the control unit (such as loudspeader paging system).
Bilingual Mode
A PARTNER Messaging operational mode administered by the System Manager that allows callers to select one of two languages in which system prompts, menus and announcements are played. If a system is set for Bilingual operation, the System Manager specifies the Primary Language and the Secondary Language. The language choices are U.S. English, Latin American Spanish, and Canadian French. See also Primary Language and Secondary Language.
Call Answer Modes
The PARTNER Messaging feature that enables a user to determine whether or not callers can leave messages in the user's mailbox. If the user selects "Answer-Only Mode," callers will hear a greeting but will not be able to leave a message. The callers can, however, transfer to another extension. If the user selects "Record Mode," callers will hear a greeting and be prompted to leave a message after a tone is heard. Callers can then leave a message and/or transfer to another extension. If the user selects "Auto-Copy Mode" (available in Release 6.0 or later), callers can leave a message and a copy of that message is also sent to another mailbox—one that the mailbox owner specifies. The caller leaving the message is not aware that a copy of the message is being sent to another mailbox unless the mailbox owner explains this in their Personal Greeting. Messages marked Private are not copied to the other mailbox.
Call Answer Service
The PARTNER Messaging feature that allows callers to leave a message in a user's mailbox or to transfer to another extension when the user has not answered the call.
Call Answer Service Operator
The person to whom calls are transferred when:
Call Screening
A communications system feature that allows PARTNER Messaging subscribers to listen while a caller is leaving a message in their voice mailbox.
Centralized Telephone Programming
A method of telephone programming that lets you program individual extensions in the system from a system display phone at extension 10 (or 11 if available). Centralized Telephone Programming is an alternative to Extension Programming.
Centrex Transfer
A Selector Code action that directs the Automated Attendant to transfer calls to a specified Centrex number when a caller presses the digit (that is, Selector Code) associated with this action.
Clock Synchronization
The alignment of the PARTNER Messaging clock with that of the communications system clock. The communications system periodically sends the date and time to PARTNER Messaging to update the PARTNER Messaging clock.
Communications system
The control unit and system phones, plus all other telecommunications devices that are connected to the control unit. PARTNER Advanced Communications System (ACS) and certain releases of PARTNER Plus can be used with PARTNER Messaging.
Control Unit
Hardware that connects lines coming into the building to the extensions in the system and also provides system features.
CNG
In the data communications environment, a fax calling tone that indicates that a fax machine is ready to transmit.
Coverage
This communications system feature, programmed by the System Manager, designates an alternate answering position when the extension called is busy or does not answer.
A communications system ringing option that provides a delay before the telephone rings.
Delayed Call Handling
Call Handling mode in which the communications system's System Operator or other communications system extensions are the principal handlers for incoming (external) calls.
The extension assignments for all equipment (voice or data) connected to the communications system. Also called Numbering Plan.
Automated Attendant feature that determines how a call is processed when the caller dials 0 (zero), does not make a selection from an Automated Attendant Main Menu or Submenu or when the caller dials 0 from an Automated Attendant Announcement. The Dial 0/Timeout Action can be set to disconnect the call or to transfer the call to the System Operator, to the General Mailbox, to an extension or to a mailbox. The PARTNER Messaging System Manager programs the Dial 0/Timeout Action separately for each Automated Attendant's day service operation and for each Automated Attendant's night operation.
Directory
Users are listed in the Directory by either their last names or their first names. Callers and users can use the Directory to reach a user whose extension they do not know. In addition, users can use the Directory to address messages to other users. In Release 7.0 or later, the name or extension that a caller is being transferred to is announced when the Directory is used from the Call Answer Server, Automated Attendant Service, or Voice Mail Service.
In Release 7.0 or later, a system-wide Directory List is automatically created and assigned to Submenu 99 in the Automated Attendant Service. The system-wide Directory List contains all user names and extensions known to the messaging system. PARTNER Messaging maintains the system-wide Directory List by automatically adding and deleting extensions in the list as extensions are added and deleted from the system. In addition, you can create up to four customized Directory Lists and assign them to submenus. A submenu with a Directory List assigned is called a Directory Submenu. A customized Directory List contains a subset of names and extensions included in the system-wide Directory List, for example members of a Department. A caller listening to the Directory Submenu can enter the desired extension at any time and be transferred to that extension. Directory Lists simplify the process of creating playable directories that callers hear when they use the Automated Attendant Service. A name must be recorded for the extension number in order for the system to announce the name when the Directory Submenu is played. If a name is not associated with the extension, it is skipped and not announced. The mailbox owner can record their own name or you can record the name when you program the Mailbox Extension. (Note that during administration of a Directory Submenu, you will hear all names and extensions that you have included in the list, even if the name has not been recorded.) When a mailbox extension is deleted from the system, it is automatically deleted from the customized Directory List (and from the Directory Submenu where the list was assigned). If a new mailbox extension is added to the system, it must be added to the customized Directory List.
Directory Submenus
In Release 7.0 or later, Directory Lists can be created and assigned to a submenu in the Automated Attendant Service. A submenu with a Directory List assigned is called a Directory Submenu. See Directory Lists for more information.
Directory Listing and/or Recorded Name
Users and callers can use the Directory to reach a user whose extension they do not know. Users can also use the Directory to address messages to other users. A Directory listing can be up to ten letters in length. The user's name can also be recorded. Both the System Programmer/Manager and the user have record capability, but only the System Programmer/Manager can program a Directory Listing for an extension.
Do Not Disturb
A communications system feature that can be used in conjunction with automatic or manual voice coverage to send callers immediately to a subscriber's mailbox rather than ringing the extension first.
Extension
Number that identifies a phone or other voice or data equipment connected to the communications system.
Extension Coverage
A feature that allows callers to leave messages or transfer to another extension when the extension called is busy or not answered, and Automatic VMS Cover is on.
Extension Line Coverage
A PARTNER Messaging feature that lets a subscriber's extension (mailbox) be assigned as the owner of a covered line. When a call comes in on the covered line, the system routes the caller to the mailbox specified as the line owner if the call is not answered. See also Line Coverage Extension.
Extension Programming
A method of telephone programming that lets users program their own extensions from their system phones. See also Centralized Telephone Programming.
Factory Settings
The settings that are in effect when the communications system or PARTNER Messaging is shipped. Sometimes these settings are referred to as default settings.
Fax Message Waiting Receiver
The extension designated to receive Message Waiting indications for calls directed to a Fax extension or Fax Calling Group. See also Message Waiting Receiver.
Fax Tone
See CNG.
A mailbox where callers can leave messages if an Automated Attendant's Dial 0/Timeout Action is set to "Transfer to the General Mailbox." There is one General Mailbox for each Automated Attendant. See also General Mailbox Owner.
General Mailbox Owner
The individual responsible for forwarding messages from a General Mailbox to the appropriate user. The Message Waiting indicator on the General Mailbox owner’s telephone lights whenever a message is placed in the General Mailbox.
Greeting
Initial message that plays to callers. See also Personal Greeting, Temporary Closure Greeting and Voice Messaging Greeting.
Group Call Distribution
A communications system feature that directs incoming calls on specified lines to a Hunt Group for either Automated Attendant Service or Line Coverage. See also Automated Attendant Service, Hunt Group, VMS Hunt Group, and VMS Line Coverage.
Group Coverage
Extensions that are grouped together so that they get coverage by the designated Group Coverage Receiver(s). PARTNER Messaging can be designated as a coverage receiver for one or more coverage groups.
Guest Mailbox
A mailbox assigned to visitors, guests or employees who need to receive messages, but do not have a telephone assigned to them. Callers using any of PARTNER Messaging services can leave messages in a guest mailbox. The extension's mailbox number is a station extension (phantom or real) in the communications system dial plan. The extension must be in the Coverage Group receiving coverage by PARTNER Messaging.
Hunt Group
A group of extensions that perform a similar function. During initial programming, a PARTNER Messaging Hunt Group is created on the communications sytem and the Group Members that are assigned to the Hunt Group are the PARTNER Messaging ports. Also see Group Coverage.
Call Handling mode in which the PARTNER Messaging Automated Attendant serves as the primary call handler for incoming (external) calls. The communications System Operator serves as backup for the Automated Attendant.
Intercom call
A call that is made to another system extension.
IP Address
A unique identifier for PARTNER Messaging that enables other devices to communicate with PARTNER Messaging on a LAN.
Last Heard Message
Available in Release 6.0 or later, users can listen to the last message they heard during their previous message retrieval session.
Light Emitting Diode (LED)
A semiconductor device that produces light when voltage is applied; such as the lights on the telephone, on the communications system processor module and on the PARTNER Messaging module.
Line Assignments
A PARTNER Messaging feature used to assign the lines to specific Automated Attendants for Call Handling when Multiple Automated Attendants are used. Lines that are not specifically assigned to Automated Attendant 2, Automated Attendant 3 or Automated Attendant 4 are handled by Automated Attendant 1.
Line Coverage Extension
A communications system feature that directs incoming calls on a specific line to a specific extension.
Line Ownership
A PARTNER Messaging feature used to indicate which PARTNER Messaging mailbox or Automated Attendant extension should handle the call. This feature is programmed if the communications system VMS Line Coverage (#206, Option 3) feature was used to assign coverage for a line.
Local Area Network (LAN)
A network that interconnects servers, terminals, PCs, printers, and other communications-related devices usually at a single business location using the Internet (Ethernet) Protocol.
Mailbox
Storage space assigned to a PARTNER Messaging user in which messages can be left for the user.
The Mailbox Language is the language the user hears after they log in to their mailbox. It is programmed for each Mailbox extension and can be administered for any of the supported languages, regardless of the mode or language(s) that have been programmed for the system.
Mailbox Password
A code of up to fifteen digits (factory setting is 6) that subscribers enter to log in to the voice messaging system. A password is used to keep messages confidential.
Mailbox Transfer
A Selector Code Action that directs the Automated Attendant to transfer calls to a specified mailbox number when a caller presses the digit (that is, Selector Code) associated with this action.
Maximum Message Length and Mailbox Size
The Maximum Message Length is the maximum amount of time available for a caller to leave a message. It is also the maximum length of a message the user can create when sending, replying to and forwarding messages. The Mailbox Size is the maximum amount of message storage time available in a mailbox.
Menu Definition
A PARTNER Messaging feature that lets you customize the Automated Attendant Service transfer options available to outside callers.
Menu Prompt
The customized day or night message that an outside caller hears after the Automated Attendant Service answers the call.
Message Preview Mode
Available in Release 6.0 or later, users can listen to the message body of all new messages and keep the message status marked as new.
Message Retrieval Order
Available in Release 6.0 or later, users can set this mailbox option and listen to their messages in First In–First Out (FIFO) order or Last In–First Out (LIFO) order.
PARTNER Messaging operation in which a single language is used for system prompts, menus and announcements. The available languages are U.S. English, Canadian French, and Latin American Spanish. Contrast with Bilingual Mode.
Music On Hold system
Equipment that lets you play recorded music or messages to callers who are placed on hold. A Music On Hold audio source must be connected to the processor module in the control unit.
Night Service
The communications system feature that causes calls to ring at specially assigned stations in addition to those stations where calls would normally ring. Night Service is usually activated after normal business hours. If the PARTNER Messaging Schedule Controller is set to "Follow the Switch Mode" or is set to "Follow Both the Switch Mode and the Weekly Business Schedule," when the communications system goes into Night Service, the Automated Attendant will also go into Night Service mode; when the communications system is taken out of Night Service, the Automated Attendant will go into Day Service mode.
Numbering Plan
See Dial Plan.
A PARTNER Messaging feature that calls up to five outside or inside telephone numbers or pager/beepers to inform a user when a new message has arrived in the user's mailbox. Users administer their own Outcalling Number List, their Outcalling Schedule, the number of cycles the Outcalling List is dialed and the minimum number of minutes that the system should wait between Outcalling attempts. Users also can turn Outcalling On or Off as required, and can have Outcalling for all new calls or just new Priority calls. This feature is only available if the System Manager has assigned Outcalling privileges to the user's voice mailbox.
Outcalling Cycles
The number of times the system dials the designated Outcalling Numbers in the Outcalling List when Outcalling is On and a message has been deposited in a user’s mailbox.
Outcalling List
The programmed telephone numbers that the system dials when Outcalling is on and a message is deposited in a user's mailbox. In an Outcalling List there can be up to five telephone or telephone/pager numbers (with up to 60 digits each).
Outcalling Schedule
The time period during which Outcalling will be attempted, if Outcalling is On and a message is deposited in a user's mailbox.
Personal Computer Memory Card International Association (PCMCIA)
A storage medium similar to a computer's floppy disk. The PARTNER Messaging 2-Port, 4-Port, or 6-Port Cards are PCMCIA cards that contain port licensing information, a Remote Maintenance Device and storage media for the system's backup feature.
Personal Greeting
A greeting recorded by a user that callers hear when they are transferred to a user’s mailbox. A user can record up to six Personal Greetings. You can assign one greeting for internal calls and another greeting for external calls, or you can assign the same greeting for all calls.
Personal Group Lists
A list, created by a PARTNER Messaging user, that can contain up to 50 entries. Each entry is the extension number of a PARTNER Messaging user. Personal Group Lists can be a timesaving feature when addressing messages. The user simply enters the number (1–10) of the pre-created list that contains the extensions of the desired addressees, instead of entering the extensions one at a time.
Personal Operator
An extension or mailbox that receives calls if a caller dials 0 when the caller reaches the user’s voice mailbox. Each Mailbox user can program a Personal Operator.
Available in Release 6.0 or later, the Phantom Mailbox capability allows messages left for a Phantom Mailbox extension to be deposited in a different mailbox. Messages are not left in the Phantom Mailbox, but are left in the destination mailbox you specify. This feature can be used to assure messages are forwarded to an active mailbox when a mailbox becomes vacant. It can also be used to provide a common mailbox for two extensions, each with a different greeting. In Release 7.0 or later, multiple Phantom Mailbox extentions can share the same destination mailbox, so that a single, common mailbox can be used for multiple extensions, all with different greetings.
If a caller using PARTNER Messaging requests a transfer to an extension that has a telephone associated with it, the call is sent to the extension's telephone. The Message Waiting Light on the telephone lights if a message is left in the mailbox. If a telephone is not associated with the extension, the call is sent directly to the extension's mailbox.
Port
The channel or talk path through which a caller interacts with PARTNER Messaging. PARTNER Messaging can support up to 6 ports, depending on the number of licensed ports contained on the Port Card.
Port Card
The PARTNER Messaging 2-Port, 4-Port, or 6-Port cards that plug into the left-most PCMCIA slot on the PARTNER Messaging module. They provide the following features: port licensing, media for backup of PARTNER Messaging and a Remote Maintenance Device (RMD) that is used to gain access to the diagnostic features of PARTNER Messaging. If the Card is plugged into the right-most PCMCIA slot on the PARTNER Messaging module, the RMD will not be operational.
Preview Mode
See Message Preview Mode.
Primary Language
The default language used for playing system prompts, menus and announcements to callers when PARTNER Messaging is in Bilingual Mode. Contrast with Secondary Language.
Priority Message
PARTNER Messaging users can assign Priority, Private, and/or Return Receipt categories to their messages. New Priority messages are heard first when listening to new messages. Private messages can not be forwarded. Return Receipt messages notify the user when the message is listened to by the recipient. The user can assign one, two, or all three categories to a message.
Private Message
PARTNER Messaging users can assign Priority, Private, and/or Return Receipt categories to their messages. New Priority messages are heard first when listening to new messages. Private messages can not be forwarded. Return Receipt messages notify the user when the message is listened to by the recipient. The user can assign one, two, or all three categories to a message.
Programmable button
A system phone button that does not have a line assigned; it can be set up to dial a number or access a feature.
Programmable extension
An extension from which you can program the communications system. It can be either extension 10 or 11 (if available).
Receptionist
The person who primarily is responsible for answering outside calls. This is typically the person at extension 10.
A communications system feature that allows a user to record a conversation and store it in their mailbox. The PARTNER Messaging System Manager must turn this feature on and specify (2-60 minutes) the maximum length of time that a user can record and store in their mailbox. The Record-a-Call message length cannot exceed the mailbox size.
Record Mode
One of the three Call Answer Modes available for PARTNER Messaging mailboxes. Users program the Call Answer Mode for their mailboxes. When Record Mode is programmed, callers can leave messages in a user's mailbox. Contrast with Answer-Only Mode and Auto-Copy Mode.
Remote Maintenance Device (RMD)
Return Call
After listening to a message, a PARTNER Messaging user can return the call to an internal sender. After listening to a message, a user also has the options to reply to the sender (if they have a mailbox in the system) or forward the recorded message.
Return Receipt
PARTNER Messaging users can assign Priority, Private, and/or Return Receipt categories to their messages. New Priority messages are heard first when listening to new messages. Private messages can not be forwarded. Return Receipt messages notify the user when the message is listened to by the recipient. The user can assign one, two, or all three categories to a message.
Return Time Interval
See Transfer Return Interval
Schedule Controller
Determines whether the communication system's Day/Night Service mode,the PARTNER Messaging Weekly Business Schedule or a combination of both control the Day and Night service operation of an Automated Attendant. Each Automated Attendant has its own Schedule Controller.
Secondary Language
The alternate language in which callers can choose to play system prompts, menus and announcements when PARTNER Messaging is in Bilingual Mode. Contrast with Primary Language.
Security
Measures taken against the possibility of Toll Fraud. Look for Security Alerts throughout this Online Guide for information about protecting your system.
A one-digit number (1–9) representing a menu option that callers select from a Main Menu or a submenu in order to transfer to an extension or mailbox or to play a submenu or play an announcement. Selector Codes can also be programmed for direct dialing of individual extension numbers. See also Selector Code Action.
A one-digit number (1-9) representing a menu option that callers select from a Main Menu or a submenu in order to transfer to an extension or mailbox or to play a submenu or announcement. Selector Codes can also be programmed for direct dialing of individual extension numbers. See Selector Code.
Send All Calls
A communications system feature that lets subscribers use Do Not Disturb to send callers immediately to their mailbox (calls do not ring the extension first) provided voice mail coverage is on at the extension.
Speed Up or Slow Down Messages
Available in Release 6.0 or later, users can choose an option to speed up or slow down mailbox prompts and messages. Speed up increases the speed by one-third and slow down decreases the speed by one-third. The change in speed lasts for the duration of the current Voice Messaging System connection. The system does not annouce this option in the Voice Messaging menu.
Submenu Prompt
The list of options that play after callers select a submenu from a Main Menu or from another submenu. The submenu prompt offers the list of options available on the submenu and announces the Selector Codes for callers to dial to reach the extension, mailbox, submenu or announcement they want.
In Release 7.0 or later, you can program up to four customized Directory Lists that you assign to a Submenu for use in programming a Day and Night Main Menu or another Submenu. Once assigned to a Submenu, the Directory List becomes the Submenu Prompt, providing the name and associated extension number of every member in the list. In addition to the four Directory Lists, PARTNER Messaging automatically creates and maintains a system-wide Directory List that is automatically assigned to Submenu 99. When used to program a Day and Night Main Menu or another Submenu, the system-wide Directory List becomes the Submenu Prompt, providing the name and associated extension number of every member in the system.Subscriber
A user who is assigned a mailbox.
System Administration Password
A password used to access the menus needed to administer the system.
System Backup
A PARTNER Messaging feature that allows you to save the settings that you have programmed and certain prompts that you have recorded for the voice messaging system.
System Group Lists
The System Manager can program up to ten System Group Lists that allow users to address a message to a group of mailboxes. Up to 50 Mailbox extensions can be included in each System Group List. A Mailbox extension can be in more than one System Group List.
System Language
The language in which the prompts, announcements and submenus are played when PARTNER Messaging is in Monolingual Mode. See also Primary Language and Secondary Language.
System Manager
The person who updates and changes PARTNER Messaging to meet the company’s requirements.
System Parameters
The PARTNER Messaging system parameters are a set of options that can be programmed by the System Manger, such as System Language Mode and Call Answer Service Operator.
System Phone
A telephone that is specifically designed for use with PARTNER communications systems. Models include the PARTNER-34D, PARTNER-18D, PARTNER-18, PARTNER-6, PARTNER Endeavor 34D, PARTNER Endeavor 18D, PARTNER Endeavor 18, MLS-34D, MLS-18D, MLS-12, MLS-12D, MLS-6, MDC 9000, MDW 9000, MDW9000LC-6, MDW 9010, and MDW 9030P phones.
System Programming
Procedures that allow you to customize the communications system settings. System programming requires a system display phone and is done from extension 10 (or 11 if available).
System Restore
A PARTNER Messaging feature that allows you to restore the settings that have been backed up.
Telephone Programming
Customizes extensions to meet the needs of individual users, including the assignment of features to programmable buttons. Telephone Programming can be done either centrally or from the user's own extension. See also Centralized Telephone Programming and Extension Programming.
Temporary Closure Greeting
A PARTNER Messaging feature that enables the System Manager to record and schedule a special greeting to be played before the Automated Attendant's Night Main Menu prompt. This feature is used in conjunction with the Temporary Schedule feature. A Temporary Closure Greeting is used when a company closes for a holiday, for an emergency or because of inclement weather.
Temporary Schedule
The PARTNER Messaging System Manager can set up a Temporary Schedule to override the regular Day/Night operation of an Automated Attendant.
Tip/Ring (T/R)
Contacts and associated conductors of a single-line telephone.
Toll Fraud
The unauthorized use of your communications system by third parties to make long distance telephone calls. Under the law, you, the customer, are responsible for paying part or all of those unauthorized calls.
Touch-Tone Duration
The length (specified in milliseconds) of the Touch-Tone codes sent from the communications system to PARTNER Messaging.
Touch-Tone Interval
The interval (specified in milliseconds) between Touch-Tone codes sent from the communications system to PARTNER Messaging.
Devices used to decode DTMF (dual-tone multifrequency) Touch-Tones. Touch-Tone Receivers are included in some communications system modules. The PARTNER Messaging module has two Touch-Tone Receivers.
An extension that has no message storage space allotted to it on PARTNER Messaging. It is used in conjunction with the PARTNER Messaging Transfer Restrictions feature to allow callers to transfer from PARTNER Messaging to extensions that do not need mailboxes.
The extension number to which transferred calls are redirected if the calls have not been answered or the extensions are busy and they do not have coverage. The default extension is the first operator's extension. This extension can also be another extension or the extension of the PARTNER Messaging Hunt Group. The Transfer Redirect extension is programmed by the System Manager of the communications system.
Transfer Restrictions
Prevents users and callers from committing toll fraud by transferring to an outside line or outside operator who could place a call for them.
Transfer Return Interval
The number of times a transferred call will ring at the transfer destination before it returns to the transfer originator. See also VMS Transfer Return Interval.
VMS Cover Button
VMS Cover Rings
A communications system feature that designates the number of rings that occur before the call is sent to voice mail coverage for a subscriber's unanswered, transferred, and intercom calls.
VMS Hunt Delay
A communications system feature that lets you set the Automated Attendant to handle calls using either Immediate Call Handling or Delayed Call Handling (or by specifying a particular number of rings on the PARTNER ACS R3.0 or later). See also Delayed Call Handling and Immediate Call Handling.
VMS Hunt Group
Hunt Group 7, reserved by the communications system to identify extensions associated with the voice messaging system hardware.
VMS Transfer Return Interval
The number of times a call, transferred by PARTNER Messaging to an extension without coverage, will ring before the call is redirected to the Transfer Redirect Extension. See also Transfer Redirect Extension.
Voice Mail Service
A PARTNER Messaging service that allows a user to send messages to other users, retrieve messages, record up to six Personal Greetings, create a mailbox password, program a Personal Operator, set the mailbox's Call Answer Mode and, if the mailbox has Outcalling permission, program Outcalling options. In Release 6.0 or later, users are also able to:
- Automatically send a copy of their messages to
another mailbox.- Change message retrieval order to First In–First Out (FIFO) or Last In–First Out (LIFO).
- Preview new messages without changing the
message status.- Listen to last heard message.
- Traverse message list backward to listen to previously heard messages.
- Keep messages in New Message status.
- Speed up or slow down mailbox prompts and
messages.
Voice Messaging Greeting
The greeting that plays to users who call the PARTNER Messaging Voice Mail Service. The greeting prompts the users to log into their mailbox.
Weekly Business Schedule
A PARTNER Messaging feature that enables the System Manager to set a schedule that will determine when the Automated Attendant's Day or Night Main Menus play.