Modifying Automated Attendant Programming

Modifying a Submenu

Use this procedure to change a submenu definition or prompt. There can be up to 99 submenus shared among four Automated Attendants. A submenu can be assigned to one or more Automated Attendants and each submenu can be up to two minutes long. The submenu uses the same Dial 0/Timeout Action defined for the Day or Night Main Menu.

In Release 7.0 or later, Submenu 99 is a playable Directory List of all extensions in the system. Submenu 99 cannot be modified or deleted. If the Submenu is a Directory Submenu—a Submenu with a customized Directory List assigned—you cannot modify the Submenu’s selector codes or record a greeting. To change a Directory Submenu, you can:

• Delete the Submenu if you want to remove the association to a Directory List. See Deleting a Submenu.
• Assign a different Directory List to the Submenu. To do this, you overwrite the current Directory List association. See Creating a Submenu to Play a Directory List.

To modify a submenu:

Procedures
Modifying a Day or Night Menu
Creating a Submenu
Creating a Submenu to Play a Directory List
Deleting a Submenu
Creating Announcements
Modifying an Announcement
Deleting an Announcement
Programming the Schedule Options
Administering a Temporary Schedule
Programming Line Assignments
Assigning a Fax Extension to an Automated Attendant
Assigning a Fax Extension
Deleting a Fax Extension