Introduction

PARTNER Messaging provides terminal-based reporting, diagnostics, and maintenance capabilities to help System Managers and Service Technicians to:

• Assess the health of the system.
• Identify voice messaging system problems.
• Initiate the appropriate corrective action, when needed.

Report, diagnostics, and maintenance requests are entered via a terminal interface on either a local or remote basis. Local access is through connection to the RS-232 serial port on the PARTNER Messaging module. Remote access is via public switched telephone network (PSTN) dial-up to the communications system switch and communications system connection to a port on the messaging module. System access is login and password protected.

User access to PARTNER Messaging is supported via an ASCII terminal interface available through the serial and voice ports. PCs connected through the terminal interface and running terminal emulation software can capture report information and retain it locally in the form of ASCII data files for subsequent review, manipulation or management.

Related Topics
PARTNER Messaging Reports
PARTNER Messaging Diagnostics and Maintenance