Critical Event Report

PARTNER Messaging tracks the activities that it performs, recording events as entries in a daily log. Information is captured on a 24-hour a day basis, for the previous 14 days, including the current date. The report contains a list of errors that indicate a system failure to assist Service Personnel in determining whether the system must be replaced.

The Critical Event Report is accessible from the Service Technician Options Menu, but cannot be accessed through the System Manager Options Menu. You can cancel the generation of the critical event report by entering a carriage return at any time after the report has been requested.

The Critical Event Report:

• Presents a summary of the critical error conditions the system has encountered over a fourteen-day period, which is the length of time the log data is retained.
• Lists all event instances on a first-in/first-out basis, starting with the oldest day and progressing to the current date and time.
• Provides the following summary items:
  
  
  • Software system release and version number.
  • Language files release and version number.
  • System date and time when the report was generated.
  • The range of dates for which the report is valid.
  • The message "No Events Found for the Report Interval" if no error events were found.
  • The event files scanned (numbered 1 to 14, starting with the oldest dated event file).
    
    
• Includes the following "Error" types, including the date and time when they occurred (consult with the helpline to determine the action to be taken for each type):
  
  
  • AA Annc Corrupt
  • Announcement Lost
  • Bad Mailbox Data
  • DSP Insane
  • Locked Port
  • Message Send Fail
  • No Mailbox RAM
  • No MsgQ
  • No Voice Msg Space
  • System Reset Forced
  • Real Time Clock Failed
  • Voice Annc Corrupt

View a sample Critical Event Report

Click below for other options from the Service Technician Options Menu:

System Configuration Options
Mailbox Report
Restart Messaging System
Display Permanent Trouble Log
Enter Notes in Permanent Trouble Log
Change Daily System Maintenance Time
Log Off and Exit