The Permanent Trouble Log Report, available only to Service Technicians, contains a history of the information entered by Service Technicians who have previously serviced PARTNER Messaging. PARTNER Messaging servicing practices include the generation of entries in the Trouble Log regarding any findings/actions after servicing a system.
Access to this history can assist Service Technicians in quickly focusing on prior conditions that may be a source for current problems.
The Permanent Trouble Log Report provides the following information regarding each service instance that has been entered in the log:
Displaying the Permanent Trouble Log
View a sample Permanent Trouble Log
Click below for other options from the Service Technician Options Menu:
System Configuration Options
Mailbox Report
Critical Event Report
Restart Messaging System
Enter Notes in Permanent Trouble Log
Change Daily System Maintenance Time
Log Off and Exit