PARTNER MESSAGING Release 7.0.x, Language Release 7.0.x, 10:05, 01-May-04

===================== Permanent Trouble Log Report ===========================

This report shows the service history information for this unit that has been entered by Service Personnel regarding problems and their resolutions.

=========================================================================

Date and Time of Log Entry: 15-Dec-00 10:30

Date and Time of Service: December 15, 2000 at 10:00 AM +/- 5 min

Name: John Smith

Contact Information: ABC Telecom Systems

Description/Resolution: System would not boot successfully with Port Card in place. Replaced Port Card and System boots OK.

===================================================================

Date and Time of Log Entry: 20-Dec-00 10:30

Date and Time of Service: 12/20/00 at 9:00 AM

Name: Tom Lewis

Contact Information: ABC Telecom Systems

Description/Resolution: Customer says messages are not being written to mailbox. Checked configuration and changed Call Answer Mode to record from answer only mode.

===================================================================

Date and Time of Log Entry: 03-Jan-01 16:30

Date and Time of Service: 1/3/01 2:30 PM

Name: Tom Lewis

Contact Information: ABC Telecom Systems

Description/Resolution: Customer says some messages recorded in mailboxes are garbled. Made several test calls and checked the messages. Confirmed that 3 of the 5 messages recorded were garbled. Ran Critical Event report. Found no problems. Reset the System - did not clear problem. Referred problem to NSAC for further analysis.

PARTNER MESSAGING Release 7.0.x, Language Release 7.0.x, 10:05, 01-May-04