Allows mailbox owners to:

• Record and send messages.
• Forward and reply to messages.
• Designate message as Priority, Private, and/or request Return Receipt.
• Listen to messages.
• Return calls to internal callers.
• Record their names or Personal Greetings.
• Activate Personal Greeting(s).
• Change their Personal Operators.
• Change their passwords.
• Set up Outcalling (if permission provided).
• Create Personal Group Lists.
• Change Call Answer Mode of their mailbox to Record mode, Answer-Only mode, or for Release 6.0 or later, Auto-Copy Mode.
• Transfer to another extension.
• Record a call and store it in their mailbox (if permission provided).
• Automatically send a copy of their messages to another Mailbox (Release 6.0 or later). In Release 7.0 or later, multiple mailbox owners can send a copy of their messages to a single mailbox.
• Change message retrieval order (Release 6.0 or later).
• Preview new messages without changing the message status (Release 6.0 or later).
• Listen to last heard message (Release 6.0 or later).
• Traverse message list backward to listen to previously heard messages (Release 6.0 or later).
• Change message status back to new (Release 6.0 or later).
• Speed up or slow down mailbox prompts and messages (Release 6.0 or later).

Allows individuals responsible for programming PARTNER Messaging to:

• Administer system parameters such as System Language Mode and Call Answer Service Operator extension.
• Administer an extension to be either a Mailbox, Fax, Transfer-Only, or Automated Attendant extension. Mailbox administration includes programming a Phantom Mailbox (Release 6.0 or later). In Release 7.0 or later, Phantom Mailbox programming allows multiple Phantom Mailbox extensions to share the same destination mailbox.
• Administer up to four Automated Attendants.
• Administer System Security options.
• Administer Line Ownership.
• Administer System Group Lists and, for Release 7.0 or later, Directory Lists.
• Perform a System Backup or System Restore.

Answers incoming lines and presents callers with a list of options. Based on callers' resulting input, they may be:

• Transferred to an extension.
• Played an informational announcement.
• Transferred to a voice mailbox.
• Presented with a submenu containing additional options.
• Transferred to another Automated Attendant.

The Automated Attendant Service can also detect and route fax calls to a predetermined Fax extension. In Release 7.0 or later, a system-wide Directory List is automatically created and assigned to Submenu 99. Submenu 99 can be used as a playable directory. In addition, up to 4 customized Directory Lists can be created and assigned to a Submenu, and used as playable customized directories.

Functions as a Personal answering machine, allowing a caller to:

• Hear the Personal Greeting recorded by the mailbox owner.
• Switch to the alternate language, if the system is configured in Bilingual Mode.
• Leave a voice mail message, if this capability has been programmed by the mailbox owner.
• Designate the voice mail message as Priority, Private, and/or request a Return Receipt.
• Transfer to an operator or to another extension.

In Release 7.0 or later, the name or extension that a caller is being transferred to is announced when the Directory is used from this service, from the Automated Attendant Service, and from the Voice Mail Service.

Provides on-site and remote system serviceability functionality, including:

• Terminal-based reporting
• Trouble/fault isolation
• Backup and Restore

PARTNER Messaging can operate in either Monolingual or Bilingual Mode. In Monolingual Mode, all system prompts are played in one of the following languages:

• U.S. English
• Latin American Spanish
• Canadian French

In Bilingual Mode, the caller can choose to hear prompts in either the Primary or Secondary Language.

The Unified Messaging Application is a software application that interfaces between PARTNER Messaging and email servers (Microsoft Exchange servers and SMTP servers). The Unified Messaging Application receives PARTNER Messaging voice mail messages and forwards them to the email server(s) so that users can access their voice messages from their email account. Users can view these voice mail messages as they would normally view their email messages using any email client (for example, Microsoft Outlook for an Exchange email server, and Yahoo mail or AOL mail for SMTP email servers). The mail messages have attached .WAV files that the users can play using an audio player on their PC.