Company Personnel Responsibilities

System Manager Responsibilities

The System Manager is responsible for performing the following routine maintenance tasks:

• Maintaining Voice Mailboxes, for example:
  • Adding and deleting voice mailboxes.
  • Resetting (initializing) voice mailbox passwords when forgotten.
  • Changing user's mailbox language.
  • Unifying mailboxes with e-mail accounts if the Unified Messaging application is used.

• Maintaining Transfer-Only, Automated Attendant, and Fax Extensions.
  
  
• Changing Automated Attendant Menus, Announcements, and Line Assignments to reflect changes in line assignment, personnel, company operations, or company services.

• Maintaining the Automated Attendant Schedule to assure that the appropriate Automated Attendant Menus and Announcements are played in connection with holidays and temporary company closings or openings.

• Maintaining System Parameters to make system-wide changes (for example, changing the Call Answer Service Operator extension, or General Mailbox Owners).

• Maintaining System Security by responding to user inquiries and by taking measures to prevent toll fraud and to safeguard the contents of mailboxes.
  
  
• Maintaining System Group and Directory Lists to ensure lists are accurate and current.
  

• Performing System Backups periodically or when changes are made to PARTNER Messaging.
  

• Maintaining Directory Listings to reflect changes in personnel.
  

• Reviewing Configuration Reports to ensure that all system parameters, line assignments, Automated Attendant Menus, and Announcements are current and correct.
  
  
  

More Support Roles
Call Answer Service Operator Responsibilities
General Mailbox Owner(s) Responsibilities